Top 823 Customer specialist Jobs in Beaumont, Ca

Customer Service Specialist
Bear Valley Electric Service, Inc. —Big Bear City, CA
- $29.36 - $47.09 an hour
- Part-time
- Background check
- Oracle
- Writing skills
- Profit sharing
- Health savings account
8d
Order Fulfillment Specialist
Maverick Tech —Beaumont, CA
- $34.26 - $44.96 an hour
- Full-time
- ERP systems
- Mid-level
- Analysis skills
Quick Apply
6d
Delivery Specialist
O'Reilly Automotive Stores —Beaumont, CA
- $16.90 - $24.90 an hour
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Client Services Specialist
University of California, Riverside —Riverside, CA
- $32.74 - $52.32 an hour
- Full-time
- Background check
- Writing skills
- Mid-level
Resident Service Specialist - Luxury Apartment Community
UDR, Inc. —Menifee, CA
- $27 - $30 an hour
- Word processing
- Residential
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
Resident Service Specialist - 3099 Iowa Apartments - Brand-New, Lease-up
UDR, Inc. —Riverside, CA
- $27 - $30 an hour
- Word processing
- Residential
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
2d
Customer Service Specialist
Ferrellgas —Beaumont, CA
- From $19 an hour
- Full-time
- Microsoft Excel
- High school diploma or GED
- US work authorization
- Wellness program
- Health savings account
Delivery Specialist-4
O'Reilly Automotive Stores —Redlands, CA
- $16.90 - $24.90 an hour
- Full-time
- Sales
- Merchandising
- Driver's License
- Employee stock purchase plan
- Health insurance
Quick Apply
Admissions Specialist
University of California, Riverside —Riverside, CA
- $64,050 - $112,140 a year
- Weekends as needed
- Background check
- Mid-level
- University
EMPLOYMENT DEVEVLOPMENT LIAISON
The GEO Group —San Bernardino, CA
- $34.12 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
13d
Aide
VOLUNTEERS OF AMERICA COMMUNITY EDUCATION AND DEVELOPMENT CO —San Bernardino, CA
- $20 - $29 an hour
- Classroom
- Writing skills
- High school diploma or GED
Quick Apply
Training & Application Support Coordinator - Hybrid in Redlands, CA
Optum —Redlands, CA
- $20 - $36 an hour
- Full-time
- Hybrid work
- Medical office experience
- Pass drug screening
- Office
7d
Entry Level -Associate Member Relationship Specialist (Part-Time Teller 1) l within Redlands and Yucaipa Areas
Arrowhead Credit Union —Yucaipa, CA
- $22.32 - $32.12 an hour
- Part-time
- Spanish
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
Quick Apply
2d
Records Specialist I/II
City of Redlands, CA —Redlands, CA
- $46,343 - $66,408 a year
- Full-time
- Background check
- Management
- Office
- Paid holidays
- Health insurance
7d
Senior Customer Experience Specialist
RB Global —Perris, CA
- $93,000 - $110,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Full-Time Loss Prevention Supervisor
KOHLS —Moreno Valley, CA
- $23.50 - $36.45 an hour
- Full-time
- Customer service
- Writing skills
- Mid-level
- Disability insurance
- Dental insurance
Referrals - Referral Coordinator
Unicare Community Health Center —Moreno Valley, CA
- $25 - $30 an hour
- Weekends as needed
- Spanish
- Customer service
- Urgent Care
In Person RN Care Manager, ECM Program
LaSalle Medical Associates —San Bernardino, CA
- From $90,000 a year
- Full-time
- Spanish
- RN License
- English
- Health insurance
- Dental insurance
Quick Apply
Accounts Payable (AP) Specialist
OctoClean —Riverside, CA
- $23 - $28 an hour
- Part-time
- Mid-level
- Office
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
Board-Certified Behavior Analyst
Advanced Behavioral Specialists —Riverside, CA
- $85,000 - $90,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Spanish
- Applied behavior analysis
- Continuing education credits
- Paid holidays
Quick Apply
7d

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Customer Service Specialist

Bear Valley Electric Service, Inc. -
Big Bear City, CA

Apply Now

Job Details

Part-time | Full-time
$29.36 - $47.09 an hour
8 days ago

Benefits

Profit sharing
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it each and every day, safely and with confidence. Bear Valley Electric Service has served the Big Bear Valley since 1929. Today, we provide electric power to approximately 24,750 customers. We serve a resort community with a mix of full-time and part-time residents. These 23,250 residents represent more than 93 percent of our customers. We also serve approximately 1,500 commercial, industrial and public authority customers, including the Bear Mountain and Snow Summit ski resorts. Bear Valley Electric Service has implemented a comprehensive wildfire mitigation program, inserted cutting edge technology into all aspects of its business and operations and is aggressively pursuing a greener energy supply portfolio and a sweeping electrification strategy.

THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA

POSITION DEFINITION:
The Customer Service Specialist assists with the coaching of customer service representatives in all aspects of their jobs to ensure high quality customer service to meet the expectations of customers. As a Customer Service Specialist, the incumbent has direct responsibility of resolving challenging customer billing issues and customer escalations.
The incumbent’s role as a Customer Service Specialist is to ensure BVES, Inc. customer service procedures are accurate, and make recommendations for business process improvements. Key to this position is the ability to perform administrative support of the Company’s CC&B billing system with attention to detail and effective time management skills under minimal supervision.

ACCOUNTABILITY:
The incumbent is accountable for ensuring timely intervention on all customer service procedures and policies. This includes the responsibility to investigate and resolve escalated and complex customer concerns and successful collaboration with internal and external resources. The Specialist is also responsible for embracing new technologies, striving always to produce process improvements and to orchestrate these changes with the team to meet all goals and deadlines.
The Specialist works closely with other BVES, Inc. departmental staff and other people/teams in the General Office to ensure timely and accurate communication transactions. The incumbent is skilled in the ability to be accountable, answer questions, compile supporting data, and find immediate solutions for customer and billing related issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Expert in all aspects of customer service including billing, payments, credit arrangements, adjustments, collections, service requests, customer call backs, rate schedule changes, meter information and field activities
Resolves customer escalations, as necessary
Provides support of the Company’s Oracle CC&B billing system to ensure integrity for billing, customer service activities and rate testing
Troubleshoots and resolves complex customer requests and billing issues
Works with Supervisor to track resolution of CPUC informal complaints
Assists Supervisor with audit and reporting functions, as required
Facilitates core and on-going training and coaching for Customer Service Representatives
Assists with call-handling quality reviews for Customer Service Representatives
Performs billing functions such as net/distributed metering, handbills (A4 & A5), mobile homes, cancel/rebills, cash, and report processes
Oversees CARE program applications to include qualifications, re-qualifications, and random selection
Assists with alternative payment forms, such as, Automated Clearing House, Electronic Funds Transfer, CheckFree and KUBRA
Performs other duties as assigned
Works under general direction

Competencies and Skills:

Strong communication, interpersonal abilities and emotional intelligence are needed for managing escalated customer situations
Demonstrated service leadership skills and accomplishments in encouraging others such as frontline employees to complete tasks
Energetic and self-motivated team player with ability to work effectively and cooperatively with team members
Outstanding customer service skills
Ability to plan and prioritize work
Excellent interpersonal skills, with the ability to build strong relationships with colleagues at all levels
Strong organizational and decision-making skills
Accuracy with record keeping and strong ability to organize

EDUCATION AND EXPERIENCE

High School diploma or equivalent
Three (3) years of electric utility customer service experience with one (1) year as a CSR II preferred or five (5) years customer service experience with lead representative utility experience preferred
Experience with Oracle’s Customer Care and Billing software is highly desirable
Proficient in troubleshooting complex billing issues in Customer Information Systems
Familiar with CPUC rules and regulations as they pertain to customer service
Ability to calculate a bill based on rates (intermediate math skills)
Excellent written and verbal communication and interpersonal skills
Proficiency in MS Office (Word, Excel, PowerPoint)
Utility experience preferred

May include but not limited to standing, climbing, walking, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

Must be able to work a flexible schedule, as needed, that includes evenings/weekend storm coverage and early shifts (7:30 AM start time)

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

Apply Now

Refine Your Search

customer specialist jobs in beaumont, ca

Customer Service Specialist

Order Fulfillment Specialist

Delivery Specialist

Client Services Specialist

Resident Service Specialist - Luxury Apartment Community

Resident Service Specialist - 3099 Iowa Apartments - Brand-New, Lease-up

Customer Service Specialist

Delivery Specialist-4

Admissions Specialist

EMPLOYMENT DEVEVLOPMENT LIAISON

Aide

Training & Application Support Coordinator - Hybrid in Redlands, CA

Entry Level -Associate Member Relationship Specialist (Part-Time Teller 1) l within Redlands and Yucaipa Areas

Records Specialist I/II

Senior Customer Experience Specialist

Full-Time Loss Prevention Supervisor

Referrals - Referral Coordinator

In Person RN Care Manager, ECM Program

Accounts Payable (AP) Specialist

Board-Certified Behavior Analyst

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