Top 10 Helpdesk support Jobs in Beaumont, Tx

Systems Engineer
General Informatics —Beaumont, TX
- Weekends as needed
- Mid-level
- Office
- Microsoft Office
- Health insurance
- 401(k)
IT/Network Manager
EWF —Orange, TX
- $35.76 an hour
- Contract
- Background check
- Spanish
- Computer Science
Quick Apply
11d

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Systems Engineer

General Informatics -
Beaumont, TX

Apply Now

Job Details

Benefits

Health insurance
401(k)
Paid time off
Parental leave

Qualifications

Customer communication
Equipment troubleshooting
Microsoft Office
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
Desktop administration

Full Job Description

The Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization.

Key Responsibilities:

Technical Support:

Provide Level II help desk support for hardware and software issues
Deploy and maintain desktop and laptop environments
Install and configure standard software applications
Manage system updates, patches, and upgrades
Support network infrastructure and security systems

Client Environment Management:

Work across multiple client environments
Configure and troubleshoot network equipment
Manage Active Directory and Office 365 environments
Support Windows Server and desktop operating systems
Assist with virtualization platforms (VMware/Hyper-V)

Service Delivery:

Create and maintain detailed ticket documentation
Coordinate with clients on issue resolution
Support sales team with technical designs
Follow established support procedures
Participate in 6-week on-call rotation

Infrastructure Support:

Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)
Manage network protocols (DHCP, DNS, VLANs)
Support Microsoft environments
Implement security best practices
Assist with automation initiatives

Required Qualifications:

2+ years help desk or technical support experience
Strong knowledge of Microsoft desktop operating systems
Experience with network troubleshooting
Understanding of IT security principles
Excellent customer service skills

Technical Skills:

Microsoft Windows desktop/server operating systems
Active Directory and Office 365
Basic networking and security
Hardware troubleshooting
Ticketing systems
SharePoint administration
Basic scripting and automation

Skills and Competencies:

Strong diagnostic abilities
Excellent communication skills
Problem-solving capabilities
Time management
Customer service orientation
Team collaboration
Attention to detail

Additional Responsibilities:

Maintain technical documentation
Support project implementations
Assist with client presentations
Consistently demonstrates “Can Do, Will Do!” attitude
On-call rotation. Some evening/weekend work at times with no notice.
Other duties as assigned

Success Metrics:

Timesheets are accurate and submitted on time
Ticket resolution times
Customer satisfaction ratings
First-call resolution rate
SLA compliance
Documentation quality
Technical knowledge growth
Client environment stability

Travel Travel to customer sites using your own vehicle. No overnight travel.

Working Conditions:

Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height).

The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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helpdesk support jobs in beaumont, tx

Systems Engineer

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