Senior Customer Success Manager
Multitude Insights —Portland, OR
- $140,000 - $160,000 a year
- Full-time
- Remote
- Senior level
- Leadership
Customer Success Manager (Relationship Based Sales)
AdVance Creative Agency —Ridgefield, WA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Marketing
- Mid-level
- Leadership
Quick Apply
Customer Success Manager
AGILIRON —Portland, OR
- Email
- Computer Science
- Mid-level
- Bachelor's degree
Manager, Customer Success
Autodesk —Portland, OR
- $87,000 - $156,090 a year
- Full-time
- Sales
- 3 years
- Analysis skills
Customer success account manager
Canapii PTE —Portland, OR
- Mid-level
- 3 years
- Communication skills
Customer Success Manager
Everseen —Portland, OR
- Full-time
- Hybrid work
- Up to 50% travel
- Inventory management
- 3 years
1d

Related jobs to explore

Based on your search for client success manager

Client Success Representative (Remote)
Demand.com —Portland, OR
Work with internal experts to deliver excellent campaign leads and ensure clients are happy. Logical thinking to diagnose and resolve issues, recognizing when…
Quick Apply
Senior Customer Success Manager
Multitude Insights —Portland, OR
Partner closely with Product and Engineering - comfortably collaborating in tools like Linear - to influence roadmap decisions.
$140,000 - $160,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Success Manager
Logically —Dublin, OH
Collaborate with Marketing to develop customer appreciation initiatives and engagement activities. Maintain customer information and activity in CRM tools like…
Quick Apply
6d
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for client success manager in beaverton or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client success manager jobs near beaverton or

Customer Success Manager jobs in Portland, OR

Customer Success Manager jobs in Northbrook, Il

Data Science Manager jobs in Remote

Medical Office Manager jobs in Phoenix, Az

Customer Service jobs in Lafayette, In

Customer Service Representative jobs in Knoxville, Tn

Customer Success Manager jobs in Palo Alto, Ca

Customer Success Manager jobs in Houston, Tx

Customer Success Manager jobs in Santa Clara, Ca

Customer Success Manager jobs in Vermont

Customer Service jobs in Rocky Mount, Nc

Customer Success Manager jobs in Cary, Nc

Customer Success Manager jobs in Fairfax, Va

Customer Success jobs in Charleston, Sc

Customer Success Manager jobs in Tallahassee, Fl

Retail Store Manager jobs in Syracuse, Ny

Customer Success Manager jobs in Indianapolis, In

Case Manager jobs in Denton, Tx

Customer Success Manager jobs in West Virginia

Customer Success Manager jobs in Honolulu, Hi

Senior Customer Success Manager

Multitude Insights
Portland, OR

Apply Now

Job Details

Full-time
$140,000 - $160,000 a year

Qualifications

Notion
Jira
Revenue growth
Managing customer accounts
Customer communication
Customer relationship building
Customer retention strategy
Referral-based lead generation
Startup experience
Tooling
Slack
Process design
Account development
Collaborating with government agencies
Collaboration with product development teams
Customer engagement
Forecasting
Collaborative technology platforms
Data-driven problem-solving
Digital project management boards
Management reporting
Client growth strategy
Client referrals
HubSpot
Senior level
Customer growth strategy
Account management
Process management
Leadership
Project stakeholder communication

Full Job Description

About Multitude Insights

Multitude Insights builds modern tools for public safety agencies. Our flagship product, BLTN, transforms siloed law-enforcement bulletins and investigative intel into a searchable, AI-powered network that connects cities, counties, and states. Agencies use BLTN to create, share, and link critical information in real time - surfacing patterns analysts often miss and accelerating case resolution across jurisdictions.

We’re backed by top-tier investors and expanding nationwide, with customers from Boston to Seattle to Orange County. Our mission is simple: give law enforcement the clarity and confidence they need to protect the public. We turn information into awareness - and awareness into action.

If you want to build category-defining technology that directly impacts community safety - and join a team on a hyper-growth trajectory - this is the place to do the most meaningful work of your career.

The Role

We’re hiring a Senior Customer Success Manager to build and define Customer Success at Multitude Insights. This is not reactive support - it’s a strategic role focused on ensuring government partners continuously realize measurable value from BLTN.

You’ll help design the customer lifecycle, define how we quantify impact, and serve as the voice of the customer internally. Our infrastructure is early - this role exists to build it. Customer Success here is the engine for long-term value, retention, and expansion.

Responsibilities

Build the Customer Success Function
- Help operationalize the full customer journey - from onboarding to adoption, expansion, and renewal.
- Create scalable playbooks, engagement cadences, reporting, and tooling across HubSpot, Notion, Slack, and Linear.
- Define how we measure and communicate value realization across agencies.
Drive Ongoing Value & Adoption
- Ensure agencies achieve measurable outcomes from BLTN.
- Proactively surface insights, feature adoption opportunities, and workflow improvements.
- Use data to identify risk, strengthen engagement, and support expansion.
- Develop and deliver Quarterly Business Reviews to command staff and agency leadership, focused on proving business value and strategic alignment.
- Manage the renewal process and forecast for all assigned accounts, ensuring high retention rates and predictable revenue streams.
Elevate the Voice of the Customer
- Serve as the internal SME on customer workflows and priorities.
- Partner closely with Product and Engineering - comfortably collaborating in tools like Linear - to influence roadmap decisions.
- Provide informed, trust-based recommendations grounded in frontline experience.
Be a Strategic Government Partner
- Act as a trusted advisor to investigators, crime analysts, command staff, and agency leadership.
- Navigate complex, multi-stakeholder public sector relationships with credibility and clarity.
- Ensure BLTN becomes core intelligence infrastructure within partner agencies.
- Cultivate strong reference accounts and secure customer participation in case studies, testimonials, and marketing events to support revenue generation.

Qualifications

6+ years in Customer Success, Account Management, or similar strategic customer-facing roles.
Experience in early- to growth-stage startups (Series A–C/D preferred).
Government technology or public sector experience is strongly preferred.
Demonstrated career progression with increasing ownership and impact.
Proficiency in HubSpot, Slack, Notion, and comfort collaborating in tools like Linear or Jira.
Experience working in fully remote environments.
Leadership & Competencies
- Builder’s mindset—comfortable creating structure from scratch.
- Strategic operator who moves quickly while knowing what scales.
- Proactive, data-driven, and high-ownership.
- Executive presence and ability to serve as a trusted advisor internally and externally.
- Aligned with our core values: Trust, Duty, Urgency.

Compensation Range: $140K - $160K

Apply Now

Refine Your Search

client success manager jobs in beaverton or

Senior Customer Success Manager

Customer Success Manager (Relationship Based Sales)

Customer Success Manager

Manager, Customer Success

Customer success account manager

Customer Success Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for client success manager in beaverton or

Explore jobs in more locations

About Multitude Insights

The Role

Responsibilities

Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected