Top 5450 Client services Jobs in Bel Air, Md

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
6d
Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
6d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Customer Service Advocate II (West Baltimore In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
11d
Administrative Services Coordinator II (Resource Finder)
Kennedy Krieger Institute —Baltimore, MD
- $45,059.66 - $75,603.63 a year
- Full-time
- Research
- Mid-level
- 3 years
5d
Provider Relations Representative I (Hybrid)
CareFirst BlueCross BlueShield —Baltimore, MD
- $49,464 - $98,241 a year
- Full-time
- Microsoft Word
- Microsoft Access
- Up to 50% travel
Quick Apply
Client Success Representative (Remote)
Demand.com —Baltimore, MD
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Helpdesk Support Specialist
BITHGROUP Technologies —Baltimore, MD
- $30 - $33 an hour
- Part-time
- 7 years
- Writing skills
- Windows
Quick Apply
Intake Specialist- Part-Time (SUD Program) (11407)
Baltimore Crisis Response Inc —Baltimore, MD
- $20 - $22 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
- Dental insurance
- Tuition reimbursement
Supply Chain Customer Service Rep
Johns Hopkins Health System —Baltimore, MD
- Full-time
- ERP systems
- Administrative experience
- High school diploma or GED
5d
Speech-Language Pathologist (SLP) – 1099 Independent Contractor
Gateway Maryland —Baltimore, MD
- $65 - $75 an hour
- Evenings as needed
- Background check
- HIPAA
- Mid-level
- Flexible schedule
Quick Apply
Licensed Clinical Professional Counselor (LCPC), LPCC
We Are One Family Health Services of Maryland LLC —Towson, MD
- $50 - $60 an hour
- Part-time
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- HIPAA
Quick Apply
Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus
Horizon Services —Baltimore, MD
- $28 - $45 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
11d
Marketing Account Manager
AltaVista Strategic Partners —Baltimore, MD
- $50,000 - $60,000 a year
- Full-time
- Marketing
- Customer service
- Office
Quick Apply
Licensed Clinical Supervisor
Innovative Therapeutic Services, —Baltimore, MD
- $85,000 a year
- Weekends as needed
- Adults
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
4d
License Mental Health Therapist Fulltime
Unlimited Bounds Human Services LLC —Curtis Bay, MD
- $85,000 - $100,000 a year
- 8 hour shift
- Addiction Medicine
- Licensed Clinical Social Worker
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Retail Assistant Store Leader- Hunt Valley
Eileen Fisher —Hunt Valley, MD
- $22.11 - $26.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Mandarin In-Person Interpreter
Ad Astra, Inc. —Baltimore, MD
- Contract
- Mid-level
- Travel
- In-person
8d
Addiction Counselor ADT, CSC-AD, CAC-AD
Bel Air Recovery Center —Bel Air, MD
- $30 - $35 an hour
- Full-time
- Background check
- Applied behavior analysis
- Addiction Medicine
- Paid time off
Quick Apply
HVAC Technician - MUST have HVAC Journeyman's License - Up to $15k Sign On Bonus
Horizon Services —Aberdeen, MD
- $30 - $55 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Paid holidays
Quick Apply
11d

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$32,256 - $59,136 a year
6 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

client services jobs in bel air, md

Customer Service Advocate I (Remote)

Customer Service Advocate II (Remote)

Customer Service Advocate II (In-Office)

Customer Service Advocate II (West Baltimore In-Office)

Administrative Services Coordinator II (Resource Finder)

Provider Relations Representative I (Hybrid)

Client Success Representative (Remote)

Helpdesk Support Specialist

Intake Specialist- Part-Time (SUD Program) (11407)

Supply Chain Customer Service Rep

Speech-Language Pathologist (SLP) – 1099 Independent Contractor

Licensed Clinical Professional Counselor (LCPC), LPCC

Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus

Marketing Account Manager

Licensed Clinical Supervisor

License Mental Health Therapist Fulltime

Retail Assistant Store Leader- Hunt Valley

Mandarin In-Person Interpreter

Addiction Counselor ADT, CSC-AD, CAC-AD

HVAC Technician - MUST have HVAC Journeyman's License - Up to $15k Sign On Bonus

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