Top 804 Member services representative Jobs in Bel Air, Md

Call Center Representative
Prism Vision Group —Havre de Grace, MD
- $18.00 - $33.08 an hour
- Computer literacy
- HIPAA
- English
Financial Services Representative I
Freedom Federal Credit Union —Bel Air, MD
- $19.38 - $29.06 an hour
- Weekends as needed
- Office
- Finance
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Patient Access Associate II (Part-time Night Shift)
MedStar Health —Baltimore, MD
- $18.70 - $32.72 an hour
- Part-time
- Hospital
- HIPAA
- High school diploma or GED
Teller - Laurel Bush
Aberdeen Proving Ground Federal Credit Union —Bel Air, MD
- $35,400 - $56,600 a year
- Full-time
- High school diploma or GED
- Math
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Medical Concierge - Hopkins USA
Johns Hopkins Health System —Middle River, MD
- Full-time
- Hybrid work
- Hospital
- Mid-level
- Office
- Paid holidays
- Health insurance
1d
Member Service Center Representative I
Johns Hopkins Credit Union —Baltimore, MD
- $19.60 - $24.50 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
7d
Patient Representative- Zayed 8W Maternity (Rot 24)
Johns Hopkins Hospital —Baltimore, MD
- Weekends as needed
- High school diploma or GED
- US work authorization
- ER
- Health insurance
- Dental insurance
Maryland Team Member
Rutter's —Aberdeen, MD
- $18 an hour
- No experience needed
- English
- 21 years or older
- Dental insurance
- Paid time off
Patient Guest Relation Rep (PRN)
MedStar Health —Baltimore, MD
- $18.00 - $29.74 an hour
- Weekends as needed
- Hospital
- Computer literacy
- High school diploma or GED
- Paid time off
10d
Patient Care Specialist
University of Maryland, Baltimore —Baltimore, MD
- $59,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Pediatrics
- Paid holidays
- Health insurance
11d
Customer Service Representative
Jasen Bullinger - State Farm Agency Intern —Bel Air, MD
- $20 - $27 an hour
- Full-time
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
11d
Patient Guest Relation Rep (FT 11am-7:30pm with rotating weekends 12:30pm-9:00pm)
MedStar Health —Baltimore, MD
- $18.00 - $29.74 an hour
- Full-time
- Hospital
- Computer literacy
- High school diploma or GED
Medical Receptionist
Center for Vein Restoration —Bel Air, MD
- $17 - $19 an hour
- Part-time
- Spanish
- HIPAA
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
9d
Administrative Assistant
LEARN Behavioral —Sparks, MD
- $24 - $28 an hour
- Full-time
- School experience
- Ability to walk for extended periods
- Writing skills
- Paid holidays
- 401(k)
11d
Patient Service Representative
Dental One Associates of Cross Keys —Baltimore, MD
- $23 - $25 an hour
- Full-time
- Dental office
- Cleaning
- Entry level
- Dental insurance
- 401(k)
Medical Practice Representative II- FPI at Upper Chesapeake
Faculty Physicians Inc. —Bel Air, MD
- $16.97 - $25.43 an hour
- Mid-level
- High school diploma or GED
- Accounting
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Bryan Michaels - State Farm Agent —Bel Air, MD
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Member Services Representative
SECU —Towson, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
9d
Patient Service Representative
Dental Care Alliance —Baltimore, MD
- $23 - $26 an hour
- Part-time
- Dental office
- Cleaning
- Entry level
- Dental insurance
- 401(k)
MEMBER SERVICE SPECIALIST III BA
POINT BREEZE CREDIT UNION —Bel Air, MD
- $21 - $24 an hour
- Mid-level
- Office
- High school diploma or GED
Quick Apply

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Call Center Representative

Prism Vision Group -
Havre de Grace, MD

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Job Details

$18.00 - $33.08 an hour

Qualifications

HIPAA
English
High school diploma or GED
Health information regulatory compliance
Working with individuals from diverse cultural backgrounds
Productivity software
Clinical confidentiality policies

Full Job Description

Overview:

This role is located at Seidenberg and Protzko Eye Associates, Havre De Grace, MD, which is part of Prism Vision Group

Compensation Range: $18-$33.08/hr (Dependent on Experience)

The Call Center Representative's responsibility is to handle inbound and/or outbound calls, provide exceptional customer service, and resolve inquiries efficiently.

Responsibilities:

ROLE AND RESPONSIBILITIES

Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Make outbound calls to follow up with customers, conduct surveys, or provide information as needed.
Provide accurate information regarding products, services, policies, and procedures.
Handle and resolve customer complaints or escalate issues to the appropriate department.
Maintain a positive and empathetic approach when dealing with customers.
Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.
Verification of insurance information, verification of benefits and insurance referral information.
Adhere to HIPAA standards related to patient privacy and confidentiality.
Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
Identify customer needs and provide appropriate solutions.
Work collaboratively with other departments to address customer concerns effectively.
Meet or exceed key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Comply with company policies and standards.

Qualifications:

POSITION QUALIFICATIONS

Education: High School Graduate or General Education Degree (GED)

Experience: Prior call center or customer service or related experience

KNOWLEDGE/SKILLS/ABILITIES

Excellent verbal and written communications skills in English. Bi-Lingual a plus.
Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.
Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.
Ability to handle multiple tasks while maintaining a high level of accuracy.
Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.
Proficient with Microsoft Office Suite

WORK ENVIRONMENT

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

Apply Now

Refine Your Search

member services representative jobs in bel air, md

Call Center Representative

Financial Services Representative I

Patient Access Associate II (Part-time Night Shift)

Teller - Laurel Bush

Medical Concierge - Hopkins USA

Member Service Center Representative I

Patient Representative- Zayed 8W Maternity (Rot 24)

Maryland Team Member

Patient Guest Relation Rep (PRN)

Patient Care Specialist

Customer Service Representative

Patient Guest Relation Rep (FT 11am-7:30pm with rotating weekends 12:30pm-9:00pm)

Medical Receptionist

Administrative Assistant

Patient Service Representative

Medical Practice Representative II- FPI at Upper Chesapeake

Customer Service Representative - State Farm Agent Team Member

Member Services Representative

Patient Service Representative

MEMBER SERVICE SPECIALIST III BA

I want to receive the latest job alert for member services representative in bel air, md

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