Top 100 Customer service associate i Jobs in Belleville, Il

Customer Care Advocacy Specialist I
Commerce Bank —St. Louis, MO
- $23.80 - $27.65 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
1d
Customer Service Associate I
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- $15.00 - $15.50 an hour
- Part-time
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Dollar Tree —Belleville, IL
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Customer Care Advocacy Specialist I

Commerce Bank -
St. Louis, MO

Apply Now

Job Details

Full-time
$23.80 - $27.65 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Confidential information handling
Microsoft Excel
Customer relationship building
Microsoft Outlook
Client rapport building
Word embeddings
Customer engagement

Full Job Description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $23.80 - $27.65 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to respond to, research, and coordinate the resolution of retail customer complaint calls and/or correspondence escalated by executives and/or senior management, branch managers and supervisors. Additionally, this role will act as a liaison between internal and external customers and assist in identifying, developing and implementing short- and long-term solutions.

Essential Functions

Provide a high level of customer service and support to external customers
Support inquiries received via live chat, email or telephone
Basic ability to assess customer needs, identify customer operating systems, browsers with requirements for adequate use of Online Banking product to support customer usage including mobile devices
Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed
Recommend alternative products or services; refer to other departments when appropriate
Research information and complete data entry to note customer interaction results
Identify risk-related issues and escalate appropriate requests
Remain current with product knowledge and administrative requirements through trainings
Perform other duties as assigned

Knowledge, Skills, and Abilities Required

Basic product knowledge
Basic ability to explain bank policies, procedures and/or regulations
Ability to meet department efficiency and quality standards within 90 days
Ability to establish quick rapport with customers, actively listen, respond promptly with correct information
Ability to work in a high paced environment and maintain stable performance
Ability to maintain a high degree of confidentiality
Ability to maintain a high level of customer satisfaction
Ability to complete and pass new hire quizzes and exam
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook

Education and Experience

High school diploma, GED or equivalent combination of education and experience required
1+ years related customer service experience preferred

Remote Schedule: Work primarily from home

**Must be eligible to work in the U.S. without sponsorship now or in the future

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Customer Care Advocacy Specialist I job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.80 to $27.65 per hour.

#LI-BC1

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:

Full time

Apply Now

Refine Your Search

customer service associate i jobs in belleville, il

Customer Care Advocacy Specialist I

Customer Service Associate I

Customer Service Associate I

Customer Service Representative I

Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Onboarding & Digital Experience Expert (Workflow) 1

Onboarding & Digital Experience Expert (Metrics) 1

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