Top 53 Customer service manager Jobs in Belleville, Il

Customer Service Rep (Account Manager)
Budnick Converting, Inc. —Columbia, IL
- $20 - $25 an hour
- Online Application
- Customer service
- ERP systems
- Office
- Travel reimbursement
- Profit sharing
Quick Apply
1d
Manager Customer Service
Sensient Technologies Corporation —East Saint Louis, IL
- $120,000 - $130,000 a year
- Marketing
- Mid-level
- Office
Customer Service Manager
Copeland —St. Louis, MO
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Residential
- Paid parental leave
- Paid holidays
11d
Customer Solutions Supervisor
Linde —Cahokia Heights, IL
- $65,000 - $75,000 a year
- Sales
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Service Manager
State Farm - Ian Minnigerode Agency —St. Louis, MO
- $52,000 - $65,000 a year
- No weekends
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
9d
ISO Customer Service Manager
Heniff Transportation Systems, LLC —St. Louis, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Disability insurance
Customer Operations Manager
Hertz —St. Louis, MO
- $50,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid parental leave
- Health insurance
1d
Customer Service Supervisor
Andy's Seasoning Inc —St. Louis, MO
- $55,000 - $75,000 a year
- 7 years
- Inventory management
- Mid-level
Quick Apply
Regional AfterSales Manager, Region 22
Porsche Cars North America —St. Louis, MO
- $117,000 - $145,000 a year
- Weekends as needed
- Microsoft Outlook
- Dealership
- Marketing
- Paid holidays
- Disability insurance
Customer Experience & Service Transformation Advisory Manager
Accenture —St. Louis, MO
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Service Supervisor
Cintas —University City, MO
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Team Lead - Global Solutions Onboarding
U.S. Bank National Association —St. Louis, MO
- $98,175 - $115,500 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
2d
Udacity LearnVantage Mid-Market Account Success Management Associate Manager
Accenture —St. Louis, MO
- $68,300 - $126,100 a year
- Full-time
- Remote
- 5 years
- Presentation skills
- US work authorization
- Paid holidays
- Disability insurance
EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
Care Experience Manager
Aveanna Healthcare —Fairview Heights, IL
- $45,000 - $50,000 a year
- Full-time
- Sales
- Mid-level
- Bachelor's degree
- Opportunities for advancement
Quick Apply
1d
Client Services Supervisor
Delta Dental of Missouri —St. Louis, MO
- $75,500 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
- Dental insurance
- 401(k)
Quick Apply
Senior Director, Customer Success (RapidScale)
Cox Communications —St. Louis, MO
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
10d
Operations Supervisor - Parking Violations Bureau
Hudson and Associates, LLC —St. Louis, MO
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Customer Experience and Service Transformation Advisory Senior Manager (Products)
Accenture —St. Louis, MO
- $122,700 - $338,300 a year
- Full-time
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
2d
Call Center Lead Customer Service Representative (LCSR
Hudson and Associates, LLC —St. Louis, MO
- Call employer
- Computer literacy
- Writing skills
- Basic math
Quick Apply

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Customer Service Rep (Account Manager)

Budnick Converting, Inc. -
Columbia, IL

Quick Apply

Job Details

Full-time
$20 - $25 an hour
1 day ago

Benefits

Travel reimbursement
Profit sharing
Paid training
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer communication
Multitasking
Customer returns handling
Customer service
Copy machines
ERP systems
High school diploma or GED
Math
Epicor ERP
Organizational skills
Computer skills

Full Job Description

Budnick Converting, Inc., headquartered in Columbia, IL (in the St. Louis, MO metropolitan area), is a privately held and female owned corporation. Budnick’s primary focus is specialty converting of adhesive coated tapes and foams. Budnick remains on the leading edge of adhesive tape converting technology; currently utilizing over 70 die-cutting, slitting, laminating, printing (including flexographic printing), label making and spooling machines to convert materials into labor saving customized parts. For more information on Budnick, please visit our website at www.budnick.com.

POSITION PURPOSE: Customers are our 1st priority. Assist customers in a prompt, friendly, efficient and accurate manner that builds customer loyalty and confidence to ensure their repeat business. Work in conjunction with sales representatives, estimators, purchasing and production to ensure that customers’ needs are handled all the way through the life cycle of an order. In addition to responding to incoming requests, this role proactively contacts existing customers to build relationships, check in on their needs, and ensure they are receiving value from our products and services.

QUANTITATIVE DATA: Must be able to remain in a stationary sitting/standing position for 75% of the time working from a cubical office environment. Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc., Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. This position requires frequent communication with customers and other employees; must be able to exchange accurate information in these situations.

ESSENTIAL FUNCTIONS:

Answer telephone calls (3rd ring or before) and emails (before the end of the day) from new and current customers, sales reps. and vendors in a courteous and professional manner. Respond as soon as possible to customer inquiries within 24 hours of last communication to customer; unless advised the response would be longer. Document and log relevant customer information in the call log for tracking purposes.
Enter orders, answer questions, resolve problems, follow-up to ensure promised deliveries are made and advise customers of availability, price and delivery schedules. Contact customer and/or sales rep. regarding any complication with an order (stock outages, back-orders, delayed delivery, etc.)
Work with sales representative(s) and estimators regarding customer business, new opportunities, follow-ups on quotes and orders, and managing business as a team. Support all team members, covering for each other as needed to help take care of the customer. Be the point person for team meetings.
Proactively contact existing customers to follow up, check on their needs and identify opportunities to improve their experience.
Provide basic quotes out of the system or gather information from the customer and/or sales representatives for estimators to create quotes.
Proactively work with all departments to solve problems encountered by the customer (credit hold, miss-shipped product, vendor expedites, damages, defective products, etc.)
Process requests for credit and/or pick up for return of product.
Review the open order dashboard, monitor, make notes and adjust open orders at least 3 times per week.
Work with vendors to gain an understanding of new and existing products and current promotions.
Request samples from manufacturers as needed to ensure that chosen production methods are applicable.
Perform duties safely and maintain high level of safety awareness.

OTHER RESPONSIBILITIES:

Assist in the development of long-term strategies & help implement the plan(s) developed. Communicate ideas and accomplishments to the Customer Service Manager.
Assist in the training of new department employees.
Alert Team Point Person to conditions that create delays or affect quality of production work in a timely manner, assisting in adjustments and changes needed to meet established deadlines.
Follow operation standards and all department policies and company directives and assist with other projects and tasks as required by management.

KEY QUALIFICATIONS:

Skills: Excellent interpersonal and communications skills required. Good organizational and problem-solving skills a must. Should have a working competency with all office equipment. Good mathematical aptitude.

Ability: Conduct business in a professional, positive and courteous manner. Listen effectively, respond clearly, write legibly and read a variety of written orders/instructions. Work cooperatively with a variety of individuals. Adapt to interruptions, changes, emergencies, repetition and pressure without losing effectiveness and composure. Quickly grasp new concepts, approaches or systems. Employ resourcefulness when problem solving to meet customer needs.

Education: High School diploma or equivalent. Course work related to general business, customer service or industry specific topics desired.

Experience: 2 plus years of customer service experience preferred.

Hours: 8:00am – 4:30pm (in-office position)

FLSA Class: Non-Exempt

Reports To: Customer Service Manager

Salary: $20-$25/hr., paid bi-weekly, depending on experience. Eligible for KPI based bonus.

BENEFITS: We offer a full-benefit package including the following benefits that are paid 100% by the company: vacation, holidays, $25,000 in life insurance and short-term and long-term disability benefits. We also offer medical (premium cost shared with the company – we pay 99% of premiums for employee basic plan), dental & vision insurance. Insurance benefits start on the 1st of the month after 60 days of employment. 401K retirement plan with a company match of 25% of the 1st 6% the employee contributes (match starts bi-annually after 1 year of employment). Reimbursement of travel expenses that includes meals, flights, rental cars, gas and hotels. Profit sharing starts after an employee has been with the company for 3 full years.

Our work environment includes:

Modern office setting
Casual work attire
Regular social events
Relaxed atmosphere
On-the-job training
On-site work out equipment
Safe work environment

Interested Candidates should apply on-line at www.budnick.com, under About Us - Careers.

Equal Opportunity Employer

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL JOB DUTIES PERFORMED BY THE PERSONNEL SO CLASSIFIED.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in belleville, il

Customer Service Rep (Account Manager)

Manager Customer Service

Customer Service Manager

Customer Solutions Supervisor

Customer Service Manager

ISO Customer Service Manager

Customer Operations Manager

Customer Service Supervisor

Regional AfterSales Manager, Region 22

Customer Experience & Service Transformation Advisory Manager

Service Supervisor

Team Lead - Global Solutions Onboarding

Udacity LearnVantage Mid-Market Account Success Management Associate Manager

EOC Team Lead

Care Experience Manager

Client Services Supervisor

Senior Director, Customer Success (RapidScale)

Operations Supervisor - Parking Violations Bureau

Customer Experience and Service Transformation Advisory Senior Manager (Products)

Call Center Lead Customer Service Representative (LCSR

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