NOTE: new hires are budgeted to start in the $80,200 - $90,000 range, depending upon experience.
Homage Senior Services, formerly Senior Services of Snohomish County is the largest and most comprehensive nonprofit service provider for older adults, people with disabilities, and their families in Snohomish County. Our guiding principles of independence, dignity, and quality of life are realized through our interconnected core service areas: nutrition, transportation, home repair, and social services. We are committed to building an inclusive workplace and offer you the opportunity to work to your fullest potential while making a difference in the community.
Summary:
The Health and Wellness Programs Manager provides day-to-day leadership and coordination of integrated support services for older adults and individuals with complex mental, physical, social, and emotional needs, including Care Coordination and Mental Health. This position manages the Health and Wellness Programs staff and ensures services are delivered in a person-centered and trauma-informed way across home and community settings.
The Health and Wellness Programs Manager is responsible for staff supervision, program operations, quality improvement, compliance with program and funding requirements, and partnership development with community providers. The role provides oversight for care coordination services delivered through the HCA Health Home Program and the NSACH Community Hub Program, ensuring high-quality service delivery, strong partner collaboration, and alignment with program requirements.
In addition, this position carries a small caseload of 1:1 counseling and care coordination clients to maintain connection to direct service delivery and inform program leadership.
Essential Duties and Responsibilities:
General
Supervise and Support Mental Health and Care Coordination staff in their day-to-day work.
Provide coaching, guidance, and performance feedback to staff
Lead hiring, onboarding, training, and staff development activities
Foster a supportive, collaborative, and accountable team environment
Ensure staff are supported in managing complex and high-need client situations
Oversee care coordination services provided through the HCA Health Home Program and NSACH Community Hub Program
Provide services for older adults experiencing complex needs, including: emotional and behavioral health-related challenges, chronic health conditions and functional limitations, housing instability or risk of homelessness and social isolation and caregiver stress.
Support staff in: developing individualized, person-centered health plans, ensuring services promote independence, dignity, and self-determination, and maintaining a small direct caseload of clients to support service connection and program insight
Manage small caseload in both 1:1 counseling and care coordination.
Program Operations & Quality Improvement
Oversee daily program operations, workflows, and service delivery
Monitor caseloads, staffing, and service capacity
Support development and improvement of procedures and program practices
Review program data, case notes, timesheets, and outcomes to guide improvements
Ensure accurate and timely documentation in program systems
Community Partnerships & Collaboration
Build and maintain relationships with community partners and service providers
Support coordination between healthcare, behavioral health, long-term services, and community resources
Strengthening referral pathways and communication across systems of care, including HCA and NSACH partner networks
Participate in community meetings and collaborative initiatives
Mission & Equity Focus:
Support Homage’s mission of dignity, independence, and inclusion for older adults
Promote equitable access to services for underserved communities
Help identify and address barriers affecting older adults in the community
Other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Minimum Qualifications:
Bachelor’s degree in social services, human services, behavioral health, or related field
Minimum of 3+ years of experience in people management, specifically supervising mental health support and/or care coordination staff
Experience in social services, aging services, or community-based programs
Strong background supporting older adults or individuals with complex social needs.
Demonstrated ability to lead teams in high-demand, client-centered environments.
Valid Washington State Driver’s License and ability to travel in the community.
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint) SharePoint, Power BI, and Internet navigation
Preferred Qualifications:
Master’s degree in behavioral health or related field
Experience in aging services, community-based programs, or coordinated care settings
Familiarity with HCA Health Home Program and/or NSACH Community Hub Program strongly preferred
Demonstrated ability to work independently while effectively coordinating with leadership, managers, and community partners
Effective critical thinking and problem-solving abilities
Strong verbal and written communication skills
Highly dependable and accountable to deadlines and team members
Able to work collaboratively to accomplish shared tasks and support program staff
Proven effectiveness in managing competing priorities, with the ability to organize and coordinate work efficiently, prioritize workload, and adapt to changing priorities
Maintain accuracy and consistency within established processes
Experience using electronic documentation systems
Experience using GetCare, Salesforce, Julota, HAP, and UHC Community Cares platform
Bilingual skills are a plus
Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.
Work environment and physical demands:
This work is performed primarily in an office environment, using computers, printers, copiers, and other office equipment. Some work will be performed in community settings such as public events, or in the offices of partner agencies, donors, board members, etc.
Must be able to use full range of senses as needed to perform essential functions of the position
Must be able to lift up to 20 pounds without assistance on an occasional basis
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SUMMARY OF BENEFITS
Employees working 25 hours or more are eligible to enroll in medical, dental, vision, basic life, and critical illness insurance, with an increased cost share for employees scheduled for 25-29 hours/week. Employees working 20 hours or more per week receive 11 designated paid holidays plus 2 "floating holidays" per year, as well as paid vacation and sick time. Employees age 21 and older are able to enroll in our 401K plan upon hire and, after one year and at least 1000 hours worked, will be eligible for our matching program.
NOTE: new hires are budgeted to start in the $80,200 - $90,000 range, depending upon experience.
