Top 4 Bilingual customer service manager Jobs in Bellevue Wa

Team Lead – Scheduling of Interpreter Appointments
Universal Language Service, Inc. —Bellevue, WA
- Day shift
- Mid-level
- Office
- Supervising experience
- Health insurance
- Dental insurance
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Interpreter Services Scheduling Manager
Universal Language Service, Inc. —Bellevue, WA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
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Development Manager
SEIU Local 775 —Seattle, WA
- $112,273 - $134,177 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Employment & labor law
- Mid-level
- Health insurance
- Dental insurance
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Frontier Account Manager - SEA Airport
PrimeFlight Aviation Services Inc —SeaTac, WA
- $80,000 a year
- Extended hours
- Background check
- 18 years or older
- Microsoft Outlook
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Team Lead – Scheduling of Interpreter Appointments

Universal Language Service, Inc. -
Bellevue, WA

Quick Apply

Job Details

Benefits

Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Customer communication
Spreadsheets
Service scheduling
Staff scheduling
Team scheduling
Supervising experience
Resource scheduling coordination
Conflict management
Schedule creation
Productivity software
Data analysis software

Full Job Description

Job Title: Team Lead – Scheduling of Interpreter Appointments

Job Summary: The Team Lead for Scheduling Interpreter Appointments is responsible for coordinating, supervising, and managing scheduling activities to ensure timely, accurate, and efficient placement of interpreter appointments across various service settings. This role requires excellent organizational, communication, and leadership skills to manage scheduling teams and processes effectively, collaborate with recruitment and onboarding teams, and oversee complaint resolution efforts.

Responsibilities:

Oversee day-to-day operations of the scheduling team to ensure interpreter appointments are scheduled efficiently and accurately.
Provide guidance, training, and leadership to scheduling staff, fostering a positive, high-performance environment.
Manage and resolve scheduling conflicts, ensuring all client needs are promptly met.
Monitor scheduling team performance, provide feedback, conduct evaluations, and implement improvement strategies as necessary.
Collaborate closely with interpreter recruiting and onboarding teams to ensure smooth integration of interpreters into scheduling operations.
Address and resolve complaints effectively, demonstrating a strong commitment to customer satisfaction through our WeCare initiative.
Ensure compliance with all company policies, procedures, and relevant regulatory requirements.
Act as the primary point of contact for escalations or issues related to interpreter scheduling.
Generate regular scheduling reports to analyze performance metrics and recommend operational improvements.
Collaborate closely with client service teams, interpreters, and management to ensure seamless service delivery.

Qualifications:

Minimum of 2 years of experience in scheduling, preferably within interpretation, translation, or related fields.
Proven leadership experience with the ability to effectively manage teams.
Strong knowledge of scheduling software and tools.
Excellent communication, interpersonal, and conflict-resolution skills.
Demonstrated ability to multitask, prioritize effectively, and maintain attention to detail.
Understanding of language services industry standards and compliance requirements preferred.
Proficiency in Microsoft Office Suite, including Excel for report generation and data analysis.

Compensation:

Competitive salary commensurate with experience and qualifications.
Comprehensive benefits package including health, dental, vision, and retirement plans.

Working Conditions:

Primarily office-based role with regular business hours, after-hours team support as needed
Interaction with interpreters, clients, and internal staff, requiring strong professional communication and organizational skills.

Application Requirements:

Resume demonstrating relevant experience and leadership capabilities.
Cover letter outlining scheduling experience and management philosophy.
Three professional references.

Join our dynamic team and contribute to connecting communities through exceptional interpretation services!

Quick Apply

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bilingual customer service manager jobs in bellevue wa

Team Lead – Scheduling of Interpreter Appointments

Interpreter Services Scheduling Manager

Development Manager

Frontier Account Manager - SEA Airport

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