Top 2 Customer success manager Jobs in Bellingham Wa

Customer Success Manager (Brivity)
PLACE Corporate Careers —Bellingham, WA
- $24 - $26 an hour
- Mid-level
- Continuous improvement
- Communication skills
- Employee stock purchase plan
- Paid time off

Discover related jobs

Based on your search for customer success manager jobs.

Trucking Account Manager
Oak Harbor Freight Lines —Mount Vernon, WA
Daily, face-to-face, sales calls with existing customers to retain and grow wallet share. Attend Oak Harbor Driver meetings to educate drivers on how to spot “…
$82,000 - $95,000 a year
Quick Apply
Senior Account Executive
The N2 Company —Bellingham, WA
Partner with N2's national team for design, production, training, and ongoing support. Your first months will focus on establishing your territory and building…
$160,913 - $177,692 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Account Manager
ABI Document Support Services —Columbus, OH
Consistent client engagement through calls, meetings, and trainings. Experience managing multiple accounts and driving account growth.
$80,000 - $95,000 a year
Quick Apply
Customer Success Manager
Nortek Air Solutions, LLC —Columbus, OH
Bachelor’s degree in business or related field of study. Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer success manager in bellingham wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near bellingham wa

Customer Success Manager jobs in Bellingham, WA

Customer Success Manager jobs in Dallas, TX

Customer Service Weekend Remote jobs in Chicago, IL

Customer Success Manager jobs in Gaithersburg, MD

Rn Case Manager jobs in Dallas, TX

Customer Success Manager jobs in Pennsylvania

Customer Success Manager jobs in Mountain View, CA

Customer Service Representative jobs in Hawaii

Medical Office Manager jobs in Remote

Customer Success Manager (Brivity)

PLACE Corporate Careers
Bellingham, WA

Apply Now

Job Details

$24 - $26 an hour

Benefits

Stock options
Employee stock purchase plan
Paid time off
401(k) matching

Qualifications

Customer communication

Full Job Description

Your Opportunity

At PLACE, we're building a category-defining company at the intersection of real estate, technology, business services, and the consumer. As a profitable, hypergrowth startup on the path to an IPO, our standards are high, our team is scrappy, and our commitment is to execute the best work of our lives.

This is YOUR CHANCE to be the reason our customers win. As our Customer Success Manager for Brivity, you'll partner with the Success Team Lead to own a portfolio of accounts, drive measurable outcomes, and deliver a customer experience that sets the standard for what great looks like. If you lead with empathy, thrive on accountability, and believe that customer success is a growth strategy, this is your PLACE.

Who Develops You: Success Team Lead

What You're Great At

You are a relationship builder who holds yourself accountable to outcomes, not just activity. You communicate with clarity and warmth, and you know how to navigate a difficult conversation without losing the customer. You're organized enough to manage a large book of accounts without dropping the ball, and sharp enough to spot patterns in feedback before they become bigger problems. You thrive in fast-moving environments, stay calm under pressure, and you're always looking for a better way to do things. You don't wait to be told what needs fixing. You own it.

What You'll Do

Own a portfolio of large accounts as the primary point of contact, driving ongoing engagement, retention, and customer satisfaction.
Consistently meet and exceed KPIs related to customer engagement, retention, and satisfaction scores.
Proactively identify and reach out to unresponsive or at-risk accounts to drive re-engagement and reduce churn before it happens.
Conduct regular scorecard reviews and use the results to guide strategic, personalized outreach.
Manage and resolve training tickets in the success queue from intake through close, independently owning every step of the process.
Lead and co-pilot office hours sessions, providing live product support and guidance that customers actually look forward to attending.
Develop deep expertise across all Brivity tools including CRM, CMA, Marketer, Website, Go App, and Kwkly.
Maintain accurate, up-to-date customer records in HubSpot with consistency and care.
Surface patterns and process improvement opportunities to your supervisor and director to continuously elevate the customer experience.
Create and maintain clear process and training documentation that makes the whole team better.
Handle customer complaints with professionalism and composure, following established communication guidelines while always advocating for the best outcome.

What You Bring

Well-developed verbal and written communication skills, professional, clear, and adaptable to any audience.
Proven ability to manage a large book of accounts simultaneously without losing attention to detail.
Strong organizational and prioritization skills with the ability to triage by urgency and impact in real time.
A sharp eye for patterns across customer feedback and support data.
A coachable, resilient mindset and comfort working through ambiguity without losing momentum.
Experience in a customer-facing role, ideally in SaaS or tech. Real estate industry knowledge is a bonus.

Why PLACE

We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven. That's why this role includes a "work from the PLACE you work best" approach, at home, in an office, or on the move. Our competitive benefits include PTO as needed, comprehensive insurance coverage, a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the PLACE they are proud to call "my company."

Salary: $24-26 per hour

Location: This is an office role in Bellingham, WA.

Apply Now

Refine Your Search

customer success manager jobs in bellingham wa

Customer Success Manager (Brivity)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer success manager in bellingham wa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected