Top 45 Client services case manager success coach Jobs in Belmont, Ca

Client Services Case Manager - Success Coach
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- Weekends as needed
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- Master of Social Work
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Homebridge Inc —San Francisco, CA
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Senior Account Manager, Public Relations (Financial & Professional Services)
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Valon Tech —San Francisco, CA
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Highwire —San Francisco, CA
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Lead Clinical Case Management Supervisor
Bonita House —Oakland, CA
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Deloitte —San Francisco, CA
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Senior Account Executive, Public Relations (Financial & Professional Services)
Highwire —San Francisco, CA
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Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
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Client Services Case Manager - Success Coach

Samaritan House -
San Mateo, CA

Apply Now

Job Details

Full-time

Qualifications

Writing skills
De-escalation techniques
Conflict de-escalation
Emergency response in crisis intervention
Bachelor's degree
Productivity software
Experience working with individuals from underserved communities
Quality data entry

Full Job Description

Position Title: Success Coach
Candidate: TBD
Department: Client Services
Supervisor: Associate Director of Client Services
FLSA: Full-Time/Hourly/Non-Exempt

OUR IMPACT

For over 50 years, Samaritan House has been leading the fight against poverty in San Mateo County. We’re the

only organization that delivers the full breadth of essential services and personalized support to the working poor.
By ensuring our clients are fed, clothed, healthy, and housed, we help them create their own stability and remain
an active, successful part of our community. After all, an enduring community is only possible when every person
has the resources they need to live.

OUR CULTURE
We’re passionate about providing our employees with a supportive work environment and experiences that help
them grow. We offer excellent opportunities for individuals with proven strong, creative, results -driven leadership

skills and stellar work ethics. We welcome candidates who love working with people of diverse backgrounds and
want to make a difference by fostering community care for our neighbors in need.

YOUR IMPACT
Under the general supervision of the Associate Director of Client Services, the Success Coach are responsible for
providing exemplary service to Samaritan House clients within our Client Services Department. Ideal candidates
are direct service social workers who will identify those in need; help people of all life stages with dive rse

backgrounds cope with and solve everyday problems; advocate for and develop plans to improve clients’ well -
being; research and refer clients to community resources; respond to clients in crisis situations; and col laborate
and work effectively within a variety of diverse public and private organizations.

In addition to supporting clients in active crisis, Success Coach will also work with individuals and families who are
not currently experiencing a crisis but require more intensive, long-term case management support. This includes
helping these clients prepare for stability and independence by developing and tracking individual goals and

objectives, identifying and addressing both personal strengths and challenges, and providing ongoing guidance,
support, and accountability throughout their journey toward self-sufficiency.

Success Coach will maintain a caseload of approximately 20 clients at a time to ensure personalized and focused
support. The ideal candidate is flexible, detail-oriented, compassionate, and able to function both independently
and collaboratively within a team. Success Coach will use a consistent and systematic set of practices to perform
the essential functions of the position.

JOB QUALIFICATIONS
Please note our preferred and in some cases required qualifications for this position:

EDUCATION:

A Master’s degree in Social Work (MSW) is preferred.

Bachelor’s degree in social work, psychology, or a related field required. Equivalent work experience

may substitute in some instances.

EXPERIENCE: Minimum 5 years of experience in the following:

Case management with a clear understanding of best practices.

BHCC CUG REV 08.07.2024

Working with the public and community-based organizations.

Inter-agency collaboration experience.

GENERAL REQUIREMENT:

Bilingual/bicultural proficiency in English and Spanish preferred but not required.
Demonstrated knowledge of Samaritan House’s target service population

Excellent crisis and conflict management experience.

Flexible schedule availability, including evenings/weekends if needed.

Strong understanding of the local service landscape for economically challenged individuals.

Excellent analytical, oral, and written communication skills.

Excellent computer proficiency in Microsoft Office Suite and ability to learn data management systems

(e.g., Clarity, CORE, HMIS).

Emotional resilience and ability to remain calm and professional in high-stress situations.

Strong organizational and multitasking abilities with attention to detail and timely follow-through.

Ability to work flexible schedules is essential.

Ability to establish and maintain successful and effective interpersonal relationships with all agency

constituents. Must be able to work independently and collaboratively within teams.

Proven ability to conduct all interactions with all constituents in a highly ethical manner demonstrating

high level of integrity, transparency and compassion in all work.

Ability to meet deadlines and complete all work in a timely manner.

Excellent data entry skills; strong organizational and time management skills; strong and effective

multitasking skills. Accuracy and attention to detail is important as well as flexibility to meet the evolving
needs of the department in a fast-paced work environment.

Strong ability to maintain confidentiality and maintain excellent professional boundaries with

constituents.

Ability and desire to work with various constituents of diverse backgrounds.

Demonstrated ability to exercise appropriate judgment with tact and diplomacy both under normal and

stressful situations. Must be able to maintain appropriate composure and professionalism when faced
with escalated situations.

Emotional resilience and ability to remain calm and professional in high-stress situations

Demonstrated solutions-based approach to problem solving in an effective, efficient and timely manner.

Ability to be creative and show initiative. Self-starter. Ability to de-escalate issues.

Ability to follow Agency Policies and organize required activities according to Samaritan House policies,

procedures and best practices which include any related federal, state, or local agency requirement.

Clean driving record- ability to get to and from job sites within the Agency as assigned.

PHYSICAL REQUIREMENTS AND BACKGROUND CHECK

References will be conducted by Samaritan House prior to employment. All employees will undergo formal
criminal record background checks. You must have the physical, visual and auditory ability to perform the
essential functions of the job, ensure a safe/secure work environment and respond to any emergencies with or

without reasonable accommodations. Work involves occasional travel. Regular and repeated use of motor
coordination and hand motions for computer data entry and writing. Extended periods of sitting. Must be able to
focus on single or multiple subject matters for extended periods of time. Candidate should have the physical
ability to occasionally lift and/or move items (approximately 20 lbs.). Occasional sitting, walking, carrying,

reaching, speaking, listening for extended periods of time. This position will require the usage of a mobile device
or other assigned equipment, which will be provided.

ESSENTIAL FUNCTIONS OF THE JOB

1. Provide high-quality service to clients, showing compassion and professionalism at all times.
2. Conduct initial intakes and comprehensive assessments to determine client needs and eligibility for

services.

3. Develop individualized and effective case plans that support both immediate and long-term client
goals.

4. Support clients in reaching their case plan goals by identifying appropriate resources and removing

barriers to success.
5. Address emergency problems, including issues related to housing, income, health care, and

transportation.

BHCC CUG REV 08.07.2024

6. Provide crisis intervention, as well as short-term and intermediate counseling when needed.
7. Regularly review and monitor client progress toward their goals, acting as an advocate and liaison

when necessary.
8. Assist clients with completing forms, writing letters, accessing documentation, and translating as

needed.
9. Work with the Associate Director to develop and implement a comprehensive and strategic case

management program.
10. Manage client case files efficiently and compliantly, ensuring files are closed out properly and

maintained according to all federal, state, local, and agency standards.
11. Enter client data into required systems (e.g., HMIS, CORE) promptly and accurately.

12. Prepare and submit weekly, monthly, quarterly, and annual statistical reports.
13. Analyze data and reports to evaluate the effectiveness of client interventions and case plan

strategies.

14. Address and resolve client concerns professionally, involving the supervisor as needed.
15. Support and collaborate with clients, team members, volunteers, and interns.
16. Provide input and assist in developing or updating policies and procedures related to case

management.

17. Attend staff meetings, trainings, case management meetings, and community meetings as assigned.
18. Complete and submit incident reports within 24 hours of any reportable occurrence.
19. Ensure data quality standards and compliance requirements are consistently met.

20. Maintain professional conduct in all interactions with clients, staff, partners, and community
members.

21. Serve as a resource and mentor to team members by assisting with client debriefs and offering
guidance in coping mechanisms and resiliency strategies.

22. Provide intensive, ongoing case management for clients who are not in immediate crisis but require
structured, long-term support.

23. Collaborate with clients to identify personal strengths, challenges, and priorities to inform case
planning.

24. Help clients set achievable personal goals and objectives that promote long-term stability and
independence.

25. Provide consistent guidance, encouragement, and structured accountability to help clients stay on

track.
26. Maintain a manageable caseload of approximately 20 clients, adjusting when needed based on

complexity and agency capacity.
27. Perform other duties as assigned.

HOW TO APPLY
Interested candidates for this position will be required to submit a cover letter and resume to:

SAMARITAN HOUSE HR Specialist/Recruiter

4031 Pacific Blvd. San Mateo, CA 94403
E-mail: [email protected] Via facsimile: (650) 294-4336

No phone calls, please! Samaritan House is an equal opportunity employer. Because of the volume of
applications Samaritan House receives, we regret we are not able to respond to every applicant

individually. If your skills and experience are a good match for this position, we will contact you for an
interview.

Apply Now

Refine Your Search

client services case manager success coach jobs in belmont, ca

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