Top 60 Guest service agent Jobs in Benbrook, Tx

Front Desk Agent
Omni Hotels & Resorts —Fort Worth, TX
- Full-time
- Hotel
- Math
- Entry level
Quick Apply
8d
Front Desk Agent
Fairfield Inn and Suites —Fort Worth, TX
- From $15 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Employee discount
Quick Apply
Hotel Front Desk Agent
Doubletree by Hilton Fort Worth S Conference Center —Fort Worth, TX
- Nights as needed
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Front Desk Agent
AC Hotel Fort Worth —Fort Worth, TX
- Research
- Hotel
- Negotiation
Quick Apply
FRONT DESK AGENT
TEXAS WESTERN MANAGEMENT PARTNERS —Fort Worth, TX
- Part-time
- Hotel
- Marketing
- Entry level
Quick Apply
12d
Front Desk Agent
Le Meridien Fort Worth Downtown —Fort Worth, TX
- From $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- US work authorization
- Free parking
- Health insurance
Quick Apply
1d
Front Desk Agent
Hampton by Hilton Forest Hill Texas —Fort Worth, TX
- $14 - $16 an hour
- Part-time
- Hospitality
- Spanish
- Mid-level
- Employee discount
Quick Apply
11d
Front Desk Agent
MCR Hotels —Fort Worth, TX
- $15 - $16 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Kimpton Harper Hotel —Fort Worth, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent-Part Time- Sinclair Hotel
Coury Hospitality —Fort Worth, TX
- Part-time
- Writing skills
- English
- Office
Quick Apply
17h
Guest Service Agent
Hersha Hospitality Management, LP —Fort Worth, TX
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Sheraton FT Worth - Front Desk Agent
Aimbridge Hospitality —Fort Worth, TX
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent - The Sinclair
Coury Hospitality —Fort Worth, TX
- Weekends as needed
- Writing skills
- English
- Hotel
Quick Apply
Home 2 Suites - Front Desk Agent
Lexima —Fort Worth, TX
- $15 an hour
- Weekends as needed
- Inventory management
- English
- Ability to climb stairs
Leasing Associate
RPM Living —Fort Worth, TX
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
5d
Guest Service Agent
Hilton Garden Inn Granbury —Granbury, TX
- Part-time
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
5d
PM Guest Service Agent
Hyatt Place Fort Worth/TCU —Fort Worth, TX
- Sanitation
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Guest Services Agent (Part Time)
Holiday Inn Express Fort Worth Downtown —Fort Worth, TX
- Part-time
- Sanitation
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Front Office Agent
Live! by Loews - Arlington, TX —Arlington, TX
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent - Residence Inn Fort Worth, TX
Palette Hotels —Fort Worth, TX
- Full-time
- Spanish
- Mid-level
- Residential
- Health insurance
Quick Apply

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guest service agent jobs near benbrook, tx

Front Desk Agent

Omni Hotels & Resorts -
Fort Worth, TX

Quick Apply

Job Details

Full-time
8 days ago

Qualifications

Customer communication

Full Job Description

Overview: Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
Empathetically listen to guest inquiries and provide appropriate responses
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
Block rooms in the computer and follow through on designated requirements
Pre-register designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Issue safe deposit boxes to guests and ensure security of key
Monitor, send and distribute guest faxes
Generate, print and distribute daily and weekly reports
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Previous customer service experience
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Fluency in a foreign language is preferred
Previous guest relations training is preferred

Quick Apply

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guest service agent jobs in benbrook, tx

Front Desk Agent

Front Desk Agent

Hotel Front Desk Agent

Front Desk Agent

FRONT DESK AGENT

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk Agent-Part Time- Sinclair Hotel

Guest Service Agent

Sheraton FT Worth - Front Desk Agent

Front Desk Agent - The Sinclair

Home 2 Suites - Front Desk Agent

Leasing Associate

Guest Service Agent

PM Guest Service Agent

Guest Services Agent (Part Time)

Front Office Agent

Front Desk Agent - Residence Inn Fort Worth, TX

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