Join an Industry Leader. Grow Your Career. Build Your Expertise.
At Cannabis Nation, we are a recognized leader in our industry, known for operational excellence, compliance standards, and exceptional customer experience. We are seeking a Team Lead to join our retail team. This is a role designed for individuals who are customer-focused, detail-oriented, and motivated to grow within a highly regulated and fast-evolving industry.
We invest in our people and provide structured learning pathways, advancement opportunities, and employee product discounts that make being part of our team rewarding both professionally and personally.
Position Summary
A Team Lead provides an exceptional purchasing experience by delivering personalized, knowledgeable customer service and supporting daily retail operations. This role is responsible for maintaining a welcoming and compliant environment, guiding customers through their purchasing decisions, and ensuring team members deliver consistent, high-quality service.
Team Leads play a critical leadership role by supervising staff, delegating responsibilities, supporting inventory processes, and ensuring compliance with all company policies and regulatory requirements. This position serves as a key bridge between frontline staff and management.
Essential Duties and Responsibilities:
Customer Service – Sales
- Provide exceptional, compassionate, and knowledgeable service to customers, employees, and visitors
- Deliver a personalized customer experience by recommending products suited to individual needs
- Greet customers, answer phones, and respond to emails and customer inquiries
- Accurately process transactions using the POS and inventory systems
- Maintain proper cash handling and auditing procedures
- Create and maintain a clean, organized, and welcoming sales environment, including displays, menus, and materials
Customer Service – Inventory
- Weigh, package, and label products during customer transactions
- Ensure all products meet State requirements for packaging, labeling, and testing
- Restock inventory from backstock and maintain accurate system records
- Support organization and accuracy of inventory to prevent discrepancies
Compliance
- Verify valid identification for all customers and properly record medical patient information when applicable
- Ensure compliance with all Federal, State, and Local regulations
- Enforce company policies, security procedures, and loss prevention measures
- Maintain accurate documentation and adherence to compliance standards
Supervisory ResponsibilitiesSupervisor – Sales
- Perform opening and closing procedures, including cash drawer audits, daily sales reconciliation, and facility readiness
- Oversee cleanliness, organization, and customer-facing presentation of the store
- Train and coach Customer Service Associates on customer service standards, product knowledge, sales techniques, and POS procedures
- Provide leadership during shifts to drive sales performance and service consistency
- Ensure adherence to company policies and procedures
Supervisor – Inventory
- Assist management with inventory audits using the State Cannabis Tracking System
- Support product intake, invoicing, packaging, labeling, and compliance verification
- Prepare products for sale, including repackaging tasks such as sifting, pre-roll creation, and portioning concentrates
- Maintain inventory accuracy through regular audits and system updates
- Train staff on inventory processes, compliance standards, and recordkeeping
Team Leadership
- Provide ongoing training, mentorship, and support to CSA I and CSA II employees
- Delegate tasks effectively and ensure operational priorities are met
- Communicate performance concerns, compliance risks, or operational issues to management
- Support scheduling needs and ensure appropriate shift coverage
Secondary Duties
- Perform occasional maintenance, cleaning, and minor repairs
- Complete system maintenance tasks such as clearing discrepancies and creating discounts
- Assist with product processing and preparation for sale
Qualifications
- High school diploma or equivalent required
- Must be at least 21 years of age
- Valid OLCC Marijuana Worker Permit required
- Complete a criminal background check
- Cannabis industry experience preferred
- Prior leadership or supervisory experience strongly preferred
- Strong communication, organizational, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
Physical Requirements
- Ability to lift up to 25 pounds
- Ability to sit or stand for extended periods (up to 4 hours at a time)
- Ability to bend, stoop, reach, and use step stools as needed
- Manual dexterity to operate POS systems and standard retail equipment
- Ability to communicate effectively with customers and team members
Work Environment
- Retail dispensary environment with regular customer interaction
- Exposure to cannabis products and odors
- Moderate noise levels
- Routine use of cleaning and sanitizing products
Schedule Requirements
- Flexible availability including evenings, weekends, and holidays as business needs require
Why Join Us?
Industry Leaders – We are recognized for operational excellence, compliance excellence, and delivering an exceptional customer experience in a highly regulated and evolving market.
Growth & Learning Opportunities – We provide structured training pathways, ongoing education, and clear advancement tracks to support your long-term career development.
Employee Product Discounts – Team members enjoy exclusive employee pricing on products.
Career Development – We promote from within and invest in developing our people for leadership and specialized roles.
Supportive Team Culture – We foster collaboration, accountability, and high standards while maintaining a positive and professional work environment.
If you are looking to begin or grow your career with a company that prioritizes compliance, customer experience, and employee development, we encourage you to apply.
Grow with us. Learn with us. Lead with us.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Customer service: 1 year (Required)
License/Certification:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
