Top 74 Call center Jobs in Benton, Ar

Call Center Specialist-Wire Operations
Bank OZK —Little Rock, AR
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Dental insurance
- Paid time off
Escalation Manager - Customer Care Centers
Bank OZK —Little Rock, AR
- Full-time
- Writing skills
- High school diploma or GED
- Bachelor's degree
- Dental insurance
- Paid time off
Remote Mortgage Customer Service Representative
MCI Careers —Arkansas
- $12.10 - $16.10 an hour
- Full-time
- Remote
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Remote Bilingual Customer Service Representative
MCI Careers —Arkansas
- $17 an hour
- Full-time
- Remote
- 18 years or older
- Spanish
- Microsoft Excel
- Paid training
- Paid holidays
Call Center Representative – Self Storage Company
Arkansas Storage Centers —Bryant, AR
- $16 an hour
- Part-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Middleton Heat & Air —Bryant, AR
- $17 - $19 an hour
- 8 hour shift
- Analysis skills
- Accounting
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Care Specialist
Vitality Group International, Inc. —Little Rock, AR
- $34,320 a year
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
Quick Apply
10d
Customer Care & Response Representative
McCauley Services —Bryant, AR
- Windows
- Communication skills
- Entry level
Customer Care Specialist
The Vitality Group —Little Rock, AR
- $16.50 an hour
- Full-time
- Remote
- Writing skills
- High school diploma or GED
- Bachelor's degree
- AD&D insurance
- Paid holidays
10d
Remote Energy Efficiency Customer Support Specialist
CLEAResult Consulting Inc. —Little Rock, AR
- $17 an hour
- Full-time
- Remote
- Sales
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Seasonal (Temporary) Customer Service Call Center Agent
TRANZACT —Little Rock, AR
- $15.50 an hour
- 8 hour shift
- Remote
- English
- High school diploma or GED
- Older adults
Quick Apply
Call Center Agent
Arkansas Federal Credit Union —Little Rock, AR
- Full-time
- High school diploma or GED
- Entry level
- Under 1 year
- Paid holidays
- Disability insurance
Customer Service Specialist
defi AUTO LLC —Little Rock, AR
- $20 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Paid training
- Tuition reimbursement
Quick Apply
4d
Inbound Sales Representative (Remote/Central Time)
A Place for Mom —Little Rock, AR
- $45,760 a year
- Weekends as needed
- Remote
- Microsoft Word
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Patient Communications Specialist
McFarland Eye Care —Little Rock, AR
- From $17 an hour
- Full-time
- Background check
- Surgery
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Inside Sales Associate - Work from Home
Publishing Concepts —Little Rock, AR
- $16 an hour
- 8 hour shift
- Remote
- Background check
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Health savings account
Quick Apply
Remote Outbound Sales Specialist
CLEAResult Consulting Inc. —Little Rock, AR
- $18 an hour
- Full-time
- Remote
- Spanish
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
2d
Maintenance Call Center Operator
University of Arkansas —Little Rock, AR
- $34,507.20 a year
- Full-time
- Current TB test
- 5 years
- High school diploma or GED
- Health insurance
- Dental insurance
1d
Licensed Insurance Sales Representative (Remote / Home-Based)
Allstate —Little Rock, AR
- $18 an hour
- Weekends as needed
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Paid training
- Dental insurance
Manager, Central Referral Office (CRO) and Call Center
CARTI —Little Rock, AR
- Full-time
- Bachelor's degree
- Recruiting
- Experience equivalent to degree accepted

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Call Center Specialist-Wire Operations

Bank OZK -
Little Rock, AR

Apply Now

Job Details

Full-time

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Electronic fund transfers
Customer communication
Wire transfer payment processing
Operational risk management
Bank transfers
High school diploma or GED
Fraud risk assessment
Currency exchange handling

Full Job Description

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope:

Responsible for accurately and securely processing outgoing wire transfers and providing high-quality customer support on behalf of the Bank. This position ensures compliance with regulatory requirements, internal procedures, and security standards while assisting clients and banking center staff with wire-related inquiries, exception resolution, and payment processing needs.

Essential Job Functions:

Work directly with clients to complete authentication procedures and gather all required information for outgoing domestic and international wire transfers, including U.S. dollar and foreign currency transactions.
Process and verify entries from client accounts to ensure proper allocation within correspondent banking relationships, collaborating with clients and banking center staff to resolve exception items and provide payment assistance.
Accept and process wire instructions from business and consumer clients while performing all required security procedures and adhering to customer identification, wire transfer, and International Consumer Remittance disclosure requirements.
Coordinate with the Wire Department to ensure wire processing authorizations are updated accurately and timely, and resolve issues related to operational delays.
Competently manage high volumes of inbound and outbound calls, route calls appropriately, and follow established communication scripts for designated topics.
Identify customer needs, research issues, resolve problems within assigned authority and Bank policy, provide solutions or alternatives, and escalate priority matters as necessary.
Maintain daily logs of wire activity, send required notifications, and conduct follow‑up with customers on unresolved issues.
Adhere to all Bank policies, procedures, and guidelines; participate in ongoing training to remain current on system, process, and regulatory changes.
Meet individual and team key performance indicators (KPIs) as established by departmental leadership.

Knowledge, Skills & Abilities:

Knowledge of domestic and international wire transfer operations, including authentication procedures, regulatory requirements, and payment processing standards.
Strong customer service and communication skills, with the ability to manage high call volumes and interact professionally with clients and internal staff.
Analytical and problem-solving ability, including researching issues, resolving expectations, and exercising sound judgment within established authority.
High attention to detail and accuracy, with the ability to maintain logs, documentation, and transaction records in a fast-paced environment.
Ability to adhere to policies, procedures, and security protocols, including confidentiality, fraud prevention practices, and compliance requirements.

Basic Qualifications:

High school diploma or equivalent, required.
Minimum of one (1) year of work experience in wire operations, required.
Minimum of one (1) year of work experience identifying and mitigating fraud risk in financial transactions, required.
Experience using banking systems, payment platforms, or similar financial software, preferred.

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement:

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.

Apply Now

Refine Your Search

call center jobs in benton, ar

Call Center Specialist-Wire Operations

Escalation Manager - Customer Care Centers

Remote Mortgage Customer Service Representative

Remote Bilingual Customer Service Representative

Call Center Representative – Self Storage Company

Customer Service Representative

Customer Care Specialist

Customer Care & Response Representative

Customer Care Specialist

Remote Energy Efficiency Customer Support Specialist

Seasonal (Temporary) Customer Service Call Center Agent

Call Center Agent

Customer Service Specialist

Inbound Sales Representative (Remote/Central Time)

Patient Communications Specialist

Inside Sales Associate - Work from Home

Remote Outbound Sales Specialist

Maintenance Call Center Operator

Licensed Insurance Sales Representative (Remote / Home-Based)

Manager, Central Referral Office (CRO) and Call Center

I want to receive the latest job alert for call center in benton, ar

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