Top 10 Help desk Jobs in Benton Ky

Help Desk Technician, Level 1
Kalleo Technologies —Paducah, KY
- $16 - $20 an hour
- Weekends as needed
- Background check
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d
Help Desk Technician, Level 1 - Managed Services Desk
Kalleo Technologies —Paducah, KY
- $16 - $20 an hour
- Weekends as needed
- Windows
- High school diploma or GED
- Computer networking
- Health insurance
- Dental insurance
Quick Apply
11d
IT Support Specialist
Mesabi Metallics Company LLC —Paducah, KY
- $60,000 - $85,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Support Technician Level 1 - MyChart Application Support
Kalleo Technologies —Paducah, KY
- $13 - $15 an hour
- Full-time
- English
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Paducah, KY
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
7d

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Senior Help Desk Technician
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help desk jobs near benton ky

Help Desk Technician, Level 1

Kalleo Technologies -
Paducah, KY

Quick Apply

Job Details

Full-time
$16 - $20 an hour
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Live chat
Teamwork
Windows
High school diploma or GED
Associate's degree
Information Technology

Full Job Description

Who We Are

At Kalleo Technologies, we’re more than just IT support — we’re the behind-the-scenes team that keeps businesses running. From healthcare to marine transportation to local government, we support thousands of endpoints across the country, helping our clients stay secure, connected, and productive.

We’re growing fast, and we’re looking for people who love solving problems, learning on the fly, and being part of a team that has each other’s backs.

What You’ll Do (Summary)

As a Level 1 Help Desk Technician, you’ll be the first line of defense (and offense!) when our clients need support. On a typical shift, you might:

Answer calls, chats, or emails from users who need help — and make their day better by solving their issue.
Create clear, detailed service tickets (your future self and teammates will thank you).
Troubleshoot everything from password resets to connectivity hiccups.
Monitor client systems and act fast if you spot a problem.
Follow our processes, but also use your smarts to think critically and adapt.
Work alongside a team that collaborates, communicates, and celebrates wins together.

More of What You’ll Do

As a Level 1 Help Desk Technician, you will serve as the first point of contact for our clients and play a critical role in ensuring their technology runs smoothly. Your primary responsibilities will include responding to incoming requests by phone, email, and chat, gathering the right information, and creating clear and detailed service tickets that set the stage for resolution. You will provide first-level troubleshooting and support for common issues such as password resets, account administration, application errors, connectivity problems, patching, and backup checks. In addition to assisting users directly, you will actively monitor client systems and respond quickly to alerts or outages, escalating issues when appropriate to maintain uptime and client confidence.

Every interaction is an opportunity to demonstrate excellent communication, professionalism, and problem-solving skills. You will be expected to follow documented processes while also thinking critically when situations require flexibility. Documentation is a key part of this role — your accuracy and clarity ensure that other technicians can seamlessly pick up where you leave off, especially in a 24/7 environment. Finally, you will work as part of a team that values collaboration and knowledge-sharing, supporting one another to achieve client satisfaction and continuous improvement across all areas of service delivery.

_______________________________________________

What You Need to Succeed

High School Diploma or GED
CompTIA A+ / Network+ (or equivalent training)
Experience with Windows 10/11, Microsoft 365, and basic networking
At least 1 year in a help desk or technical support role OR comparable education/certification
Strong communication skills and a customer-first mindset
Ability to work 12-hour fixed shifts (day or night) on the Panama Schedule, including weekends and holidays

What Helps You Stand Out

Associate’s degree in IT or a related field
Experience supporting Windows Server and domain environments
Familiarity with balancing ticketing, monitoring, and troubleshooting during long shifts
Consistent, detailed documentation of work for smooth handoffs between shifts

What Makes You Exceptional

A problem-solving mindset with the ability to adapt when issues don’t fit the script
A team-first attitude, sharing knowledge and collaborating openly
A desire to grow your IT career through training and certifications
Reliability, consistency, and accountability, even under pressure

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in benton ky

Help Desk Technician, Level 1

Help Desk Technician, Level 1 - Managed Services Desk

IT Support Specialist

IT Support Technician Level 1 - MyChart Application Support

Seasonal, Operations Technical Specialist (Part Time)

Construction Technical Specialist - Autodesk FORMA ( ACC )

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