Top 4888 Technical support engineer Jobs in Berkeley Heights, Nj

Technical Support Engineer
MEDIDATA —Iselin, NJ
- $79,500 - $106,000 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Disability insurance
12d
Software Engineer-I
Mobility Ideal Health —Edison, NJ
- Computer science
- Azure
- Computer Science
Quick Apply
Desktop Support Technician
L3Harris Technologies —Clifton, NJ
- $59,000 - $127,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
4d
Production Engineer
Barclays —Whippany, NJ
- $115,000 - $160,000 a year
- Multiple hires
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote
Software Technology Inc —Newark, NJ
- Weekends as needed
- Mid-level
- Windows
- Microsoft Office
Quick Apply
System Engineer, Contract Compliance and Document Management
NYNJ Link Developer LLC —Elizabeth, NJ
- $68,000 - $72,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Mid-to Senior-Level Clean Energy Engineer
EMC Insights —New Jersey
- $100,000 - $110,000 a year
- Full-time
- Background check
- 7 years
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
14d
Senior Project Engineer, PE - Water/Wastewater
Natural Systems Utilities —Hillsborough, NJ
- $100,000 - $130,000 a year
- Full-time
- Construction site
- 5 years
- Mentoring
- Disability insurance
- Health insurance
Quick Apply
AWS Architect & Platform Engineering Lead
Micrologic Associates —Parsippany-Troy Hills, NJ
- $165,000 a year
- Full-time
- 8 years
- Supervising experience
- Continuous improvement
Quick Apply
8d
IT SYSTEMS ENGINEER (SERVER ENGINEER)
Employee Benefits Fund —New York, NY
- $120,000 - $140,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply
12d
Geotechnical Engineer
Hartland Engineering —Hoboken, NJ
- $65,000 - $75,000 a year
- 8 hour shift
- AutoCAD
- Civil engineering
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Sr Maintenance Reliability Engineer Lead
Sabert —Sayreville, NJ
- Full-time
- Travel
- Mentoring
- US work authorization
- Disability insurance
- Health insurance
Telecommunications Specialist II
L.J. Gonzer —Manhattan, NY
- $50 an hour
- Weekends as needed
- Computer science
- Microsoft Excel
- Computer Science
Quick Apply
Structural Engineer
MKA International, Inc. —Hillsborough, NJ
- $90,000 - $130,000 a year
- Full-time
- Clean driving record
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
Senior Cloud Architect
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Computer Science
- 11+ years
- Military encouraged
- Disability insurance
- Health insurance
Quick Apply
Managed Services IT Technician
Preferred Business Systems, Inc. —Whippany, NJ
- $25.00 - $27.50 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Gen AI Architect
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- 7 years
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Senior Vulnerability Researcher
CACI —Florham Park, NJ
- $113,200 - $237,800 a year
- Full-time
- 7 years
- Research
- Analysis skills
- Health insurance
Change & Release Management Lead - Wealth Management
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Azure
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Modern Endpoint & Intune Project Engineer
Preferred Business Systems, Inc. —Whippany, NJ
- $65,000 - $78,000 a year
- Full-time
- Hybrid work
- Background check
- Windows
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Technical Support Engineer

MEDIDATA -
Iselin, NJ

Apply Now

Job Details

$79,500 - $106,000 a year
12 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Family leave
401(k) matching
Opportunities for advancement

Qualifications

Software issue identification
Non-technical user support
Knowledge management
ASP.NET
Computer science
Operating systems
Computer Science
Bug Tracking (Quality assurance practices)
RESTful API
Process optimization
Technical documentation
Incident report management
Visual Studio
C#
Incident management software
Process improvement
Bug Reporting (Quality assurance practices)
Git
Information Systems
Mid-level
Incident Escalation
Post-sales issue resolution
Managing clients in a customer support role
Bachelor's degree
Internal employee customer service
JavaScript
Computer hardware
Incident management operations support
Virtualization
Hardware support

Full Job Description

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting. They would also identify application defects, then test and document them for the core engineering teams to fix as part of the product. The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the previous support teams.

Responsibilities:

Provide support for internal and external customers
Manage work requests that describe particular issues, software bugs or customer problems
Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
Provide general process analysis and make recommendations for improvements
Participate in weekly (and occasional weekend) on-call rotations for off-hours important issues escalation
Participate in taking calls (during business hours) from VIP customers for urgent issues
Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
Present complex technical information to non-technical audiences
Provide accurate and complete problem resolution documentation for future reference and management reporting
Take part in the creation and maintenance of knowledge base data
Continually increase subject matter knowledge on Medidata products
Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
Experience using Incident Management and/or Project Management software
Experience with multiple integrated software products/services
Ability to query/modify data using SQL scripts
Experience with working with customers to resolve complex issues in a professional manner
Finding innovative workarounds to issues
Knowledge of other programming languages: Ruby, Javascript, etc
Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
Team Working skills

Qualifications:

Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
Basic experience with Ruby and HTML code
Experience with API/web services
SQL training/work experience
Basic experience with C#, Javascript, Visual Studio and ASP.NET

Note: This role is a hybrid, 3d/week onsite role, positioned out of either our NYC or Iselin, NJ office.

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

The salary range for positions that will be physically based in the NYC Metro Area is $79,500-$106,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.

#LI-EM1

#LI-Hybrid

Inclusion statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Salary Pay Transparency

Compensation for the role will be commensurate with experience. The total expected compensation range will be between $79500 and $106000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.

Apply Now

Refine Your Search

technical support engineer jobs in berkeley heights, nj

Technical Support Engineer

Software Engineer-I

Desktop Support Technician

Production Engineer

Desktop Engineer [3rd Nightshift] - NEWARK, NJ/Onsite for 1 month & will be 100% remote

System Engineer, Contract Compliance and Document Management

Mid-to Senior-Level Clean Energy Engineer

Senior Project Engineer, PE - Water/Wastewater

AWS Architect & Platform Engineering Lead

IT SYSTEMS ENGINEER (SERVER ENGINEER)

Geotechnical Engineer

Sr Maintenance Reliability Engineer Lead

Telecommunications Specialist II

Structural Engineer

Senior Cloud Architect

Managed Services IT Technician

Gen AI Architect

Senior Vulnerability Researcher

Change & Release Management Lead - Wealth Management

Modern Endpoint & Intune Project Engineer

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