Top 54 Helpdesk support Jobs in Berkley Ma

Helpdesk Support Technician
Custom Computer Specialists —Taunton, MA
- $42,000 - $52,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IT Help Desk Technician (Onsite – Taunton, MA)
Aptyx —Taunton, MA
- $75,000 - $92,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
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IT Support Services Technician
Wheaton College Massachusetts —Norton, MA
- $28.50 - $30.00 an hour
- Full-time
- Classroom
- Google Workspace
- Mid-level
Desktop Support Specialist/Helpdesk
Rockland Federal Credit Union —Canton, MA
- $28.80 - $29.50 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- AD&D insurance
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Help Desk Administrator
Old Colony Elder Services —Brockton, MA
- From $22.56 an hour
- Full-time
- Hybrid work
- Office
- Travel
- Computer networking
- Health insurance
- 401(k)
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Service Desk Analyst
Brown University Health —Providence, RI
- $19.97 - $32.96 an hour
- 8 hour shift
- Mid-level
- Office
- High school diploma or GED
Sr. Desktop Support Specialist
Bluestone Bank —Raynham, MA
- $29 - $32 an hour
- Weekends as needed
- Microsoft Office
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
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Desktop Support Technician
Ovation Workplace Services Inc —Dartmouth, MA
- $45,000 - $49,920 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
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IT Helpdesk Analyst
The Silk Companies LLC —Warwick, RI
- Full-time
- Mid-level
- Office
- Communication skills
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Help Desk / Field Support Technician
E Logic —Woonsocket, RI
- From $50,000 a year
- Contract
- Mid-level
- Office
- 2 years
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Help Desk Associate
Children's Friend —Providence, RI
- $18.38 - $20.00 an hour
- Part-time
- Spanish
- HIPAA
- English
- Paid holidays
- Disability insurance
Quick Apply
13d
IT Support Specialist
Double E Company, LLC —West Bridgewater, MA
- $50,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
10d
IT Support Technician
Arcfield —Newport, RI
- $44,836.89 - $77,962.65 a year
- Full-time
- Remote
- Mid-level
- 4 years
- Communication skills
- Paid holidays
- Disability insurance
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
2h
Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Technician
High Point & Affiliated Organizations —New Bedford, MA
- $23 - $30 an hour
- Full-time
- HIPAA
- Mid-level
- Office
Quick Apply
IT Support Consultant/Senior IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
Commercial Lines Associate Client Representative
World Insurance Associates, LLC. —Bridgewater, MA
- $50,000 - $60,000 a year
- Full-time
- Office
- High school diploma or GED
- Typing
Quick Apply
IT Systems Support Technician - Level 2
CMIT Solutions —Cranston, RI
- $65,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
10h

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Helpdesk Support Technician

Custom Computer Specialists -
Taunton, MA

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Job Details

Full-time
$42,000 - $52,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

Mobile device support
Customer relationship building
Client rapport building
In-person customer service
Peripheral setup
Mid-level
Windows
User training (technical support)
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
CompTIA Network+
Customer support ticket management
Desktop applications
macOS administration
Organizational skills
Technical customer support for office equipment
macOS
Webex
Productivity software
Video conferences (communication methods)
Antivirus software
Communication skills
Peripheral hardware support
CompTIA A+
Video conferencing systems operation
Ticketing system technical support

Full Job Description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Southeastern Massachusetts (Taunton, MA) based education client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Salary Range: $42,000 - $52,000

What You'll Do:

Providing premium, white-glove deskside support to client end users.
Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
Oversee and maintain the ticketing system to ensure efficiency and organization.
Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
Provide in-person support for end-user devices, including computers, Chromebooks, printers, fax machines, and other peripherals.
Provide end-user training as needed.
Troubleshoot and resolve issues with faulty operating systems and applications.
Provide support for A/V systems and Webex meeting technologies.
Maintaining knowledge of current IT technologies and trends.
Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

Effective communication skills, both verbal and written with emphasis on timely response.
Ability to communicate technical information clearly and concisely to both technical and non-technical users.
Ability to provide excellent customer service and build positive relationships with users.
Possession of strong organizational skills.
Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft, and Google certifications) preferred.
In-depth knowledge of desktop hardware components and peripherals.
Experience with various operating systems (Windows, macOS, etc.) and their administration.
Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
Understanding basic security concepts and practices.
Ability to manage difficult situations professionally.
Ability to work both independently and collaboratively as part of a team.
Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
Strong attention to detail, ensuring accuracy and precision in all tasks.
Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
Ability to lift and move equipment weighing up to 50 lbs. independently.
Capability to transport equipment between floors and outlying buildings as needed.
Must have reliable transportation to support on-site duties and client needs.
Ability to provide on-site support during the client's working hours (7:30 AM – 4:00 PM), five days a week.
Ability and willingness to provide after-hours technical assistance to support meetings.
Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette

CCS Offers:

Competitive salaries
Comprehensive benefits including:
- Medical and dental plans
- Company paid vision and short and long term disability plans
- Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
- 401K with employer match
- Tuition reimbursement
- Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
- Company paid life Insurance
- Paid holidays and vacation
- Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

Quick Apply

Refine Your Search

helpdesk support jobs in berkley ma

Helpdesk Support Technician

IT Help Desk Technician (Onsite – Taunton, MA)

IT Support Services Technician

Desktop Support Specialist/Helpdesk

Help Desk Administrator

Service Desk Analyst

Sr. Desktop Support Specialist

Desktop Support Technician

IT Helpdesk Analyst

Help Desk / Field Support Technician

Help Desk Associate

IT Support Specialist

IT Support Technician

Help Desk Technician - Level 1

Help Desk Specialist

IT Technician

IT Support Consultant/Senior IT Support Consultant

Commercial Lines Associate Client Representative

IT Systems Support Technician - Level 2

Help Desk Support Agent

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