Top 15 Help desk technician Jobs in Berrien Springs Mi

Stu-Tech/Para Reg ITS Helpdesk
Andrews University —Berrien Springs, MI
- English
- Research
- University
Specialist, Instructional Technology (Part-time)
Lake Michigan College —Benton Harbor, MI
- $17.25 - $19.42 an hour
- Part-time
- Classroom
- Computer science
- Computer Science
- Benefits from day one
- Retirement plan
4d
26-27 Computer Support Technician
Saint Mary's College —Notre Dame, IN
- Part-time
- Databases
- Entry level
IT Support Specialist II
Lippert —Mishawaka, IN
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
5d
Field Technician
Valsoft Corporation —South Bend, IN
- $25 - $30 an hour
- Hybrid work
- Computer Science
- Mid-level
- Travel
- Fuel card
Quick Apply
4d
Printer Hardware Helpdesk Technician - South Bend IN
Applied Innovation —South Bend, IN
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Facilities & Equipment Maintenance Technician
Ziker Inc —Mishawaka, IN
- Weekends as needed
- Clean driving record
- Mid-level
- Office
Quick Apply
Maintenance Technician
DoubleTree by Hilton South Bend —South Bend, IN
- $16 - $20 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Employee discount
- Opportunities for advancement
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Mishawaka, IN
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

Discover related jobs

Based on your search for help desk technician jobs.

IT SUPPORT SPECIALIST
Kalamazoo Fabricating —Kalamazoo, MI
This role is responsible for setting up hardware and software, troubleshooting technical issues, supporting users, monitoring security tools, and coordinating…
System Support Technician II
Rieth-Riley Construction —Goshen, IN
This role provides advanced technical support, resolves complex issues, maintains system reliability and security, and serves as a technical resource for…
Quick Apply
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in berrien springs mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near berrien springs mi

Maintenance Technician jobs in South Bend, IN

Field Technician jobs in South Bend, IN

Helpdesk Support jobs in Boone, IA

Remote Technical Support jobs in Kentucky

It Support jobs in Naperville, IL

Helpdesk Support jobs in Rocky Hill, CT

Helpdesk Support jobs in Schaumburg, IL

Entry Level It Support jobs in Staten Island, NY

Helpdesk Support jobs in Guttenberg, NJ

Maintenance jobs in Deltona, FL

Behavior Technician jobs in Newport News, VA

Maintenance Technician jobs in Wichita, KS

Maintenance Technician jobs in Warren, OH

Maintenance Technician jobs in Bakersfield, CA

Aerospace Technician jobs in Merritt Island, FL

Maintenance Technician jobs in Upper Marlboro, MD

Industrial Maintenance jobs in Jackson, TN

Field Technician jobs in Santa Cruz, CA

Controls Technician jobs in Florence, KY

Field Technician jobs in Indianapolis, IN

Stu-Tech/Para Reg ITS Helpdesk

Andrews University -
Berrien Springs, MI

Apply Now

Job Details

Qualifications

Desktop computer repair
Non-technical user support
Customer communication
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
In-person customer service
Hardware maintenance
English
Desktop (troubleshooting support)
Technical support via email
Hardware diagnostics
Technical Proficiency
Client interaction via phone calls

Full Job Description

The Student Help Desk Technician is primarily responsible for assisting people (via phone, email, or in person) who are experiencing technical difficulties with the use of any Andrews University-related IT applications, resources and services and ensures that an effective solution is provided to the customer.

The preferred candidate will be in a computer-related field of study and will be available for at least three semesters.

Applicants must be currently enrolled students of Andrews University.

Please note that ITS does not provide sponsorships. All applicants must be authorized to work in the United States.

Qualifications summary

Must have a good written and oral command of the English language in order to provide effective phone, desk-side, and email support.

Ability to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in an approachable, non-condescending manner.

Detail Oriented.

Excellent interpersonal skills.

Ability to handle confidential information in an appropriate manner.

Ability to handle customer interactions with diplomacy and tact.

Duties and responsibilities

Effectively, professionally and respectfully represent the Information Technology Services members, staff, teams and their services to all customers.

Provide basic technical support by responding to incoming queries and issues, either by telephone, email, or in-person "walk-in" appointments.

Escalate calls by creating tickets to specialized technical support teams as needed.

Utilize ITS online tools and utilities to track incidents, troubleshoot technical issues as well as confirm identity of callers.

Perform on-site service calls to diagnose and correct hardware or network related issues when necessary.

May be assigned other duties by supervisor.

Supervisory responsibilities

N/A

Qualifications

Experience in computer hardware, software and network troubleshooting, or equivalent training and/or education is necessary. Customer service training and/or experience is beneficial.

Ability to work independently with minimal supervision. Although there are sometimes problem-solving guidelines for particular problems, there are no existing procedures or instructions for those problems. The incumbent may be on their own in solving problems and determining satisfactory solutions.

Good work habits under pressure.

Ability to research, learn quickly, and adapt to change.

Ability to work in team-oriented environment.

Technical competencies

N/A

Interpersonal interactions

Must be comfortable interacting with students, faculty, and staff from varying parts of the campus over the phone, via email, and in person.

Must be comfortable working in a team.

Physical demands

Ability to use a keyboard to enter and retrieve data.

Ability to view computer monitor for entire shift (up to 4 hours typically).

Be able to lift and/or carry up to 25 lbs.

Be able to push and pull carts/ dollies if necessary.

Work environment

Must be able to withstand frequent interruptions.

Noise level is usually quiet but can get very loud at times.

Apply Now

Refine Your Search

help desk technician jobs in berrien springs mi

Stu-Tech/Para Reg ITS Helpdesk

Specialist, Instructional Technology (Part-time)

26-27 Computer Support Technician

IT Support Specialist II

Field Technician

Printer Hardware Helpdesk Technician - South Bend IN

Facilities & Equipment Maintenance Technician

Maintenance Technician

Now Hiring IT and Telecom Field Technicians

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in berrien springs mi

Explore jobs in more locations

Qualifications summary

Duties and responsibilities

Supervisory responsibilities

Qualifications

Technical competencies

Interpersonal interactions

Physical demands

Work environment

Job Seeker Tools

Employer Tools

Browse

Stay Connected