Member Care Representative I
Lighthouse Credit Union —Dover, NH
- From $20 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Leadership
- Communication skills
- Profit sharing
- Health savings account
Contact Center Representative PT
HRCU —Rochester, NH
- From $19 an hour
- 8 hour shift
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Wellness program
Contact Center Representative
HRCU —Rochester, NH
- From $19 an hour
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Customer Service Representative – Bring Your CRM/ERP Expertise to a Family-Owned Maine Client
Manpower Group North America —Sanford, ME
- $24 an hour
- Online Application
- 5 years
- Mid-level
- Office
Quick Apply
Customer Service Representative
TechniPower, Inc. —Sanford, ME
- $49,000 - $52,000 a year
- 5 years
- Office
- Senior level
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Customer Service Assistant I (Teller)
Kennebunk Savings —Berwick, ME
- $21.04 - $26.45 an hour
- Part-time
- Computer literacy
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- High school diploma or GED
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Medical Customer Success Representative
Reliable Respiratory —York, ME
- $30 an hour
- Remote
- Spanish
- English
- Mid-level
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Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Portsmouth, NH
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
11d
eCommerce Support & Coordination Specialist
World Wide Distribuition Corportation —Brentwood, NH
- Full-time
- Google Workspace
- Computer literacy
- Writing skills
- Health insurance
- 401(k)
Quick Apply
5d
Customer Service & Sales Support Specialist
Adhesive Technologies, Inc. —Hampton, NH
- $45,000 - $60,000 a year
- Full-time
- Background check
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Food Service/Customer Service Rep
Circle K —York, ME
- From $16 an hour
- Part-time
- Background check
- Sales
- Customer service
- Paid training
- Health savings account
Quick Apply
Customer Service Reprensentative
MSA, The Safety Company —Pittsfield, NH
- $21.75 - $22.75 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- English
- Microsoft Office
9d
2nd Shift & Weekends - Team Member/Customer Service Rep
Circle K —Kittery, ME
- From $17 an hour
- Part-time
- Background check
- Sales
- Customer service
- Paid training
- Health savings account
Quick Apply
Eyewear Customer Service/Sales Advisor
MyEyeDr. —Hampton, NH
- Weekends as needed
- Patient care
- Entry level
- Retail sales
- Paid holidays
- Health insurance
Customer Service Associate / Cashier
Mabardy Oil —Portsmouth, NH
- Up to $17 an hour
- 8 hour shift
- Customer service
- Basic math
- Driver's License
Quick Apply
3d
Spa Sales and Customer Service Associate
Hand & Stone - 2454 Lafayette Rd - Portsmouth, NH —Portsmouth, NH
- $15 - $16 an hour
- Full-time
- Sales
- Communication skills
- Entry level
- Employee discount
- Opportunities for advancement
Quick Apply
2d
Food Service/Customer Service Rep - All Shifts
Circle K —Biddeford, ME
- From $16 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Customer Service Representative
Masis Professional Group —Sanford, ME
- $53,000 a year
- Entry level
Quick Apply
3d
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Portsmouth, NH
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Customer Service Representative
PlaneSense, Inc. —Portsmouth, NH
- $20 an hour
- Weekends as needed
- Background check
- Hospitality
- Customer service
- Paid training
- Health insurance
Quick Apply

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Member Care Representative I

Lighthouse Credit Union -
Dover, NH

Apply Now

Job Details

Full-time
From $20 an hour

Benefits

Profit sharing
Health savings account
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Volunteer time off
Pet insurance

Qualifications

Employee relationship building
High school diploma or GED

Full Job Description

Starting at $20/hour

POSITION SUMMARY

The Member Care Representative I is an entry level position in our Contact Center that assists members and all other callers with telephone requests following proper security and verification procedures. The role handles routine member inquiries, responds to caller issues, and educates callers about appropriate products and services to provide a one call resolution environment. The Member Care Representative I focuses on accurate, high-quality service and demonstrates interpersonal awareness and skills by handling interactions in a professional manner to deliver integrity and profitability.

OUR LEADERSHIP PHILOSOPHY

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following:

LEADERSHIP COMPETENCIES

Demonstrates Interpersonal Awareness & Skills

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics.

Embraces Change & Learning

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances.

Utilizes Critical & Creative Thinking

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one’s immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation.

Takes Personal Ownership

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development.

POSITION SUMMARY

Under close supervision of management, the Member Care Representative I assists members and all other callers with telephone requests following proper security and verification procedures. The role handles routine member inquiries, responds to caller issues, and educates callers about appropriate products and services to provide a one call resolution environment. The Member Care Representative I focuses on accurate, high-quality service and demonstrates interpersonal awareness and skills by handling interactions in a professional manner to deliver integrity and profitability.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Assists members and potential members with telephone or electronic requests.
Utilizes critical and creative thinking for problem resolution and to foster a one call resolution environment with the best desired result.
Takes personal ownership to fulfill member requests and seeks opportunities to deepen member relationships by promoting the credit union’s products and services.
Maintains regular member follow up and maintenance via a customer relationship management system.
Adheres to credit union policies and procedures and complies with all regulations related to the position.
Follows and adheres to the Credit Union’s policy regarding attendance and punctuality.

JOB SPECIFICATIONS

Goal-oriented, sales focused and driven for results.
Effective communicator, engage with members and build relationships regarding product and services.
Ability to prioritize tasks and attention to detail.
Familiarity in a professional, service focused and fast-paced environment.
Courtesy, tact, and diplomacy.
Working knowledge of Microsoft Office products.
Frequent interactions with the public over the phone or through electronic channels.

EDUCATION, TRAINING & EXPERIENCE

High school diploma or equivalent.
One to twelve months of experience in a member/customer service role.
Previous sales experience preferred.

WORK ARRANGEMENT: The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. We are looking for an individual that can work in the office in Dover two days a week in person.

Back Office Benefits That Work for You

We know life doesn’t pause when you’re at work — and your benefits shouldn’t either. At Lighthouse Credit Union, we offer real support for real life, with perks that help you stay healthy, grow your future, and take care of what matters most.

Financial Relief & Support

Student Loan & Tuition Assistance – Whether you're paying off debt or going back to school, we help lighten the load.

Employee Loan Discounts – Get access to lower rates on personal loans, just for being part of the team.

Weekly Paychecks – Because waiting two weeks shouldn’t be the norm.

401(k) with Employer Match & Profit Sharing – We invest in your future with generous contributions and immediate vesting.

Time Off That Respects Your Life

Lighthouse Leave Program – Paid time off for major life moments, from welcoming a child to caring for a loved one.

Volunteer Time Off (VTO) – Give back to your community with paid time to serve.

PTO + Paid Federal Holidays – Rest, recharge, and celebrate without worry.

Balanced Schedule – All branches close by 5pm and on Sundays — no late nights or unpredictable shifts.

Health & Wellness

Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.

HSA/FSA Options – Save pre-tax dollars for everyday health expenses.

Discounted Pet Insurance – Because furry family members deserve care too.

Employee Assistance Program (EAP) – Free, confidential support for life’s challenges — available 24/7.

Culture & Connection

Annual Bonus Program – Celebrate your wins, your teammates’ successes, and the Credit Union’s growth — together.

Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.

Ongoing Training & Career Growth – We invest in your development from day one.

Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.

LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER

Apply Now

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