Top 22 Help desk technician Jobs in Bessemer, Al

Tier 1 Help Desk Technician
Brook Valley Management, Inc. —Birmingham, AL
- Weekends as needed
- High school diploma or GED
- Travel
- Communication skills
IT Support Technician - Service Desk
Brasfield & Gorrie, LLC —Birmingham, AL
- Full-time
- Construction site
- Writing skills
- Office
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Pelham, AL
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Help Desk Support - Tier 1
Express Oil Change & Tire Engineers —Birmingham, AL
- Full-time
- Entry level
Quick Apply
IT Technician
Bradley Arant Boult Cummings LLP —Birmingham, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
MAINTENANCE SERVICE TECHNICIAN - Colina Hillside
ARLINGTON PROPERTIES LLC —Hoover, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Maintenance Service Technician - Avenues of South Hoover
ARLINGTON PROPERTIES LLC —Hoover, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Lead Training Technician
C&W Services —Bessemer, AL
- $28.30 - $33.29 an hour
- Full-time
- Ability to climb stairs
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- Disability insurance
Quick Apply
2d
MAINTENANCE SERVICE TECHNICIAN - Market Lofts on 3rd
ARLINGTON PROPERTIES LLC —Birmingham, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d
MAINTENANCE SERVICE TECHNICIAN - Stoney Brook
ARLINGTON PROPERTIES LLC —Fultondale, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
MAINTENANCE SERVICE TECHNICIAN - Fitzroy
ARLINGTON PROPERTIES LLC —Birmingham, AL
- Weekends as needed
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Facilities Maintenance Technician
Culton Companies Inc —Birmingham, AL
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Paid parental leave
- Paid holidays
Quick Apply

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Retail Systems Field Specialist
Piggly Wiggly Alabama Distributing, Inc. —Bessemer, AL
Prior experience in technical support, help desk, or field service roles. Travel 60–80% (3–5 days per week) to support independent grocery store locations…
Quick Apply
6d
IT Support Technician - Service Desk
Brasfield & Gorrie, LLC —Birmingham, AL
Bachelor’s degree in MIS, IT, or related field required. Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to…

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
IT Help Desk Technician II
Western Partitions, Inc. —Columbus, OH
Monitor the help desk queue and assess priority of incoming tickets. Associates degree in Information Systems, Computer Science, or related field of study OR…
$60,000 - $72,000 a year
Quick Apply

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help desk technician jobs near bessemer, al

Tier 1 Help Desk Technician

Brook Valley Management, Inc. -
Birmingham, AL

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Job Details

Qualifications

Stakeholder relationship building

Full Job Description

Job title: Tier 1 Help Desk Technician

Classification: Exempt

Reports to: Director of Enterprise Technology

Location: Birmingham, AL

Job overview: Supports technology across retail locations, field personnel, and home office. Resolves user issues while proactively identifying opportunities to improve the overall technology stack to drive smooth, consistent operations.

Responsibilities and duties:

Troubleshoot issues with POS systems, computer hardware, polling systems, and any other in-store and remote data collection technology.
Answer help desk calls and emails as they arrive.
Log, track, and manage incidents and service requests within Jira Service Desk (or similar ITSM platform).
Resolve level 1 issues in real time; research, solve, and escalate level 2 and 3 tickets as needed.
Clearly communicate on all open tickets through resolution and closure in Jira.
Develop and use Jira reporting to spot trends in company support needs.
Show a high level of ownership while completing projects that enhance store inventory and operating procedures
Update and maintain networking infrastructure to align with organizational security standards
Support the Technology team in sourcing, building, and implementing new technology to the field organization.
Assist in executing IT corporate initiatives and see them through to completion.

Qualifications:

Outstanding communication skills, including the ability to articulate complex topics to less technical users and emphasize standard operating procedures
Planning and organizational skills.
Ability to identify problems and resolve them.
Capability to build working relationships with internal customers and external vendors.
Ability to travel 1-2 times per month.
Participate in a rotating on-call schedule to provide after-hours and weekend support as needed to ensure continuous business operations.
High school diploma or equivalent
Experience with Jira or similar IT service management platforms.
Proactive, customer-centric mindset.
Outstanding integrity and desire to solve problems.
Prior Service Desk or technical support experience a plus

Education and Experience:

High school diploma or equivalent
Experience with Jira or similar IT service management platforms.
Proactive, customer-centric mindset.
Outstanding integrity and desire to solve problems.
Prior Service Desk or technical support experience a plus

Apply Now

Refine Your Search

help desk technician jobs in bessemer, al

Tier 1 Help Desk Technician

IT Support Technician - Service Desk

Now Hiring IT and Telecom Field Technicians

Help Desk Support - Tier 1

IT Technician

MAINTENANCE SERVICE TECHNICIAN - Colina Hillside

Maintenance Service Technician - Avenues of South Hoover

Lead Training Technician

MAINTENANCE SERVICE TECHNICIAN - Market Lofts on 3rd

MAINTENANCE SERVICE TECHNICIAN - Stoney Brook

MAINTENANCE SERVICE TECHNICIAN - Fitzroy

Facilities Maintenance Technician

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