Top 1095 Helpdesk support Jobs in Bethesda Md

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
IT Service Desk Agent
General Dynamics Information Technology —Bethesda, MD
- $30.44 - $41.18 an hour
- Hybrid work
- Mid-level
- Office
- Windows
- Paid holidays
- 401(k) matching
Help Desk Technician
TIAG —Bethesda, MD
- $50,000 - $57,000 a year
- Full-time
- Windows
- University
- Computer networking
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1d
Help Desk Specialist
Entarian —Silver Spring, MD
- $25 - $28 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Health savings account
- Paid holidays
Service Desk Support Specialist
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
Quick Apply
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Full-time
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Customer Support Specialist
Nevly Holdings Corp. —Washington, DC
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Helpdesk Specialist Entry DC
AHU Technologies Inc —Washington, DC
- $30 an hour
- Full-time
- Research
- Office
- Microsoft Office
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Part-Time IT Support Assistant
TSTC —Arlington, VA
- $18 - $30 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Employee assistance program
- Flexible schedule
SupportCenter Specialist - Tier 1
Optimal Networks —Rockville, MD
- $25 - $28 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Help Desk/ Windows Support
Prominent Edge LLC —Gaithersburg, MD
- $50,000 - $53,000 a year
- Computer science
- Mid-level
- 1 year
- Paid holidays
- Health insurance
SME Help Desk Technician
BRS —Bethesda, MD
- Full-time
- 8 years
- Bachelor's degree
- Continuous improvement
14d
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Writing skills
- 1 year
- Communication skills
Quick Apply
IT Mart Tech Support
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
- Paid time off
- 401(k) matching
HELPDESK ANALYST
Technology Information Systems, LLC —Washington, DC
- Email
- Bachelor's degree
- US work authorization
- Experience equivalent to degree accepted
IT Field Support Services Technician
CohnReznick —Bethesda, MD
- $69,000 - $95,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid time off
- Parental leave
IT Associate
Legends Global —Tysons, VA
- $25 - $30 an hour
- Part-time
- Windows
- High school diploma or GED
- Communication skills
1d
HSPD-12 Helpdesk-Customer Support
Global Resource Solutions, Inc. —Washington, DC
- Full-time
- English
- Mid-level
- Office
Quick Apply

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helpdesk support jobs near bethesda md

Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

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Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

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helpdesk support jobs in bethesda md

Call Center Operator - All Shifts

Service Desk Analyst

IT Support Technician I

IT Service Desk Agent

Help Desk Technician

Help Desk Specialist

Service Desk Support Specialist

Help Desk Technician

Customer Support Specialist

Helpdesk Specialist Entry DC

Part-Time IT Support Assistant

SupportCenter Specialist - Tier 1

Help Desk/ Windows Support

SME Help Desk Technician

Helpdesk/ Customer Support Entry

IT Mart Tech Support

HELPDESK ANALYST

IT Field Support Services Technician

IT Associate

HSPD-12 Helpdesk-Customer Support

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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