Top 2405 Medical support assistant Jobs in Bethesda Md

Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
Administrative Assistant - NIH
Global Solutions Network Inc —Bethesda, MD
- $38.79 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Administrative Assistant
Global Solutions Network Inc —Rockville, MD
- $26.61 an hour
- Full-time
- Computer literacy
- Research
- Mid-level
- Travel reimbursement
- AD&D insurance
Quick Apply
Administrative Assistant
MedStar Health —Washington, DC
- $20.57 - $36.27 an hour
- Full-time
- Word processing
- Mid-level
- Windows
- Travel reimbursement
5d
Administrative Assistant III - PESMOA
Henry M. Jackson Foundation —Bethesda, MD
- $29.33 - $43.86 an hour
- Full-time
- Psychiatry
- Mid-level
- Office
- Health insurance
- Dental insurance
Medical Receptionist (33)
Brandan Enterprises Inc —Bethesda, MD
- $28.23 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Clinic
Quick Apply
13d
Health Services Administration Assistant
RWD Consulting —Silver Spring, MD
- $28 an hour
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
Quick Apply
Administrative Assistant
BV Electric LLC —Silver Spring, MD
- $22 - $28 an hour
- Full-time
- Google Workspace
- Computer literacy
- Office
Quick Apply
12d
Customer Information Assistant
Luminis Health —Lanham, MD
- $17.50 - $23.00 an hour
- PRN
- Hospital
- High school diploma or GED
- Typing
- AD&D insurance
- Paid holidays
Clinic Assistant
MedStar Health —Rockville, MD
- $18.40 - $29.74 an hour
- PRN
- High school diploma or GED
- Clinic
- Entry level
6d
Administrative Assistant
Johns Hopkins Applied Physics Laboratory (APL) —Laurel, MD
- $24.25 - $44.30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
14d
Medical Support Assistant - Federal Contract Position
Vision Quest Solutions Inc —Bethesda, MD
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Medical Office Assistant
Riderwood Village by Erickson Senior Living —Silver Spring, MD
- $22 - $23 an hour
- 18 years or older
- Computer literacy
- Administrative experience
- Health insurance
- Dental insurance
Administrative Assistant
Lydon Fetterolf Corydon —Rockville, MD
- $65,000 - $80,000 a year
- Full-time
- Microsoft Word
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
1d
Certified Occupational Therapist Assistant
APT Healthcare —Fairfax, VA
- $33 - $36 an hour
- Full-time
- Background check
- Anatomy knowledge
- Outpatient experience
- Continuing education credits
- Paid holidays
Quick Apply
APP I
Maryland Oncology —Silver Spring, MD
- $89,470.81 - $137,647.40 a year
- Full-time
- Background check
- CPR Certification
- Nursing
Quick Apply
Certified Medical Assistant (125)
Loudoun Medical Group —Sterling, VA
- From $20 an hour
- Full-time
- Bilingual
- Vital signs
- Customer service
- Health savings account
- Disability insurance
Quick Apply
Dental Hygienist
Confidential —Washington, DC
- $60 - $70 an hour
- Full-time
- Background check
- CPR Certification
- Dental office
- Health insurance
- Dental insurance
Quick Apply
Occupational Therapist - Hand Therapist $20K Bonus
Select Physical Therapy —Burke, VA
- $84,000 - $105,000 a year
- Full-time
- CPR Certification
- Management
- BLS Certification
- Continuing education credits
- Loan repayment program
Quick Apply
Physical Therapist
OrthoVirginia Inc —Arlington, VA
- $82,340 - $123,510 a year
- Full-time
- CPR Certification
- Bachelor of Science
- Physical & Rehabilitation Medicine
- Profit sharing
- Continuing education credits
Quick Apply

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Call Center Agent

Zimmerman Associates, Inc. -
Bethesda, MD

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Job Details

$21.50 an hour

Qualifications

Microsoft Outlook
High school diploma or GED

Full Job Description

Zimmerman Associates, Inc. (ZAI) is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Regions’ premier coordinating authority for appointing and referral management.

PAY RATE: $21.50 HRLY PLUS $5.09 H&W

ROLE AND RESPONSIBILITY:

Call Center Agents will be responsible for coordinating healthcare appointments for primary care and specialty care medical services via incoming and outgoing phone calls for (13) Military Treatment Facilities within the National Capital Region.

This is an onsite employment opportunity. .

QUALIFICATIONS/SKILLS AND EXPERIENCES:

High school diploma and at least six (6) months’ experience in a customer service role in a healthcare environment or a related discipline is required.
U.S Citizenship required as well as ability to obtain a Public Trust Clearance.
Effective communication skills.
Knowledge of medical terminology.
Knowledge of Health Information Privacy (ethical and legal considerations)
Familiarity with DOD, Federal, State, non-profit healthcare systems and other related organizations, to include, DoD Tri-Service Military Healthcare Systems, TRICARE purchased care system, Medicare, Medicaid, VA, Public Health Department, and Regional and local support services.
Ability to perform accurate data entry with strong attention to detail.
Superior customer service, problem solving, collaboration and organizational skills.
Knowledge of Microsoft Office programs, Outlook (email), and the Internet is required.

ESSENTIAL TASKS:

1. Utilize the AVAYA automated Call Distribution (ACD) system, receive phone calls for appointment related requests for the National Capital Region and the Proactive line/POM.

2. Accurately and courteously schedule medical appointments, validating and documenting patient eligibility for services from phone calls, or other methods used for appointment request. Supports the Primary Care Manager (PCM) by name processing for appointments and appropriate access to care timeframes allocation of standard appointment types.

3. Ensure all appointments are booked, canceled and/or rescheduled in accordance with NCR established standards, policies, and business rules, and the IRMAC Protocol Website for any of the 600 plus clinic SOPs.

4. Proactively call patients to schedule appointments with PCM or Specialty clinic. Document each attempt to contact a patient in MHS-GENESIS as well as those patients who decline offered appointments to update the referral record. Provide patients with specific visit instructions based on the booking protocols and referral notes.

5. Verify patient registration information via MHS Genesis Revenue Cycle appointment software prior to scheduling appointments. Review health care delivery plans and military status related to patient eligibility in MHS Genesis Revenue Cycle and DEERS. Correct demographic data as needed.

6. Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals.

7. Direct all questions regarding beneficiary eligibility to the Chief, PAD at the MTF.

8. Provide clinic appointment access, send electronic messages to doctors, nurse practitioners, physician assistants, and nursing staff administrators.

9. Send telephone consults to designated triage nurse for PCM immediately following the completion of a Telephone consult.

10. Provide feedback to PM regarding patient appointment access and issues encountered during phone call interactions.

11. Other duties as assigned.

ZAI is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status or any other legally protected status.

#INDSPN

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Refine Your Search

medical support assistant jobs in bethesda md

Call Center Agent

Administrative Assistant - NIH

Administrative Assistant

Administrative Assistant

Administrative Assistant III - PESMOA

Medical Receptionist (33)

Health Services Administration Assistant

Administrative Assistant

Customer Information Assistant

Clinic Assistant

Administrative Assistant

Medical Support Assistant - Federal Contract Position

Medical Office Assistant

Administrative Assistant

Certified Occupational Therapist Assistant

APP I

Certified Medical Assistant (125)

Dental Hygienist

Occupational Therapist - Hand Therapist $20K Bonus

Physical Therapist

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