Top 843 Customer service supervisor Jobs in Bethlehem, Pa

Client Services Manager
Senior Helpers - Lehigh Valley —Allentown, PA
- $26 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Employee discount
Quick Apply
Customer Service Representative - Global Headquarters
Lutron Electronics Co., Inc —Center Valley, PA
- Full-time
- Sales
- 5 years
- Office
- Opportunities for advancement
Customer Service Supervisor
Reeb Millwork —Bethlehem, PA
- $60,000 - $80,000 a year
- Computer literacy
- Basic math
- English
Quick Apply
Customer Service Representative - Hybrid
Merck KGaA —Allentown, PA
- $26 - $40 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Paid time off
7d
Customer Service Supervisor
Wawa, Inc. —Bethlehem, PA
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Operation Supervisor
Owens & Minor Distribution Inc. —Allentown, PA
- $75,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- Disability insurance
Quick Apply
Operations Supervisor
Radial, Inc. —Allentown, PA
- $65,900 - $111,900 a year
- Online Application
- Spanish
- Customer service
- English
- Health savings account
- Disability insurance
Customer Service Representative
Follett LLC —Easton, PA
- Remote
- Math
- Organizational skills
- Business
Warehouse Supervisor
W.W. Grainger —Easton, PA
- $62,300 - $103,900 a year
- Monday to Friday
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Dental insurance
Customer Service / Student Services Representative (Part-Time)
Direct Learning Systems Inc —Allentown, PA
- $22 - $25 an hour
- Part-time
- Office
- Children
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
12d
Clinical Supervisor
New Directions Treatment Services —Bethlehem, PA
- $60,000 - $70,000 a year
- Urgently hiring
- Background check
- Addiction Medicine
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Automotive Service-Customer Engagement Specialist
Koch 33 Ford —Easton, PA
- $14 - $16 an hour
- Part-time
- Clean driving record
- Dealership
- Mid-level
- Health savings account
- Health insurance
Quick Apply
8d
Customer Experience Account Manager - Custom Engineered Solutions
ABEC Inc —Bethlehem, PA
- Full-time
- Up to 50% travel
- Writing skills
- Engineering
ELRC Family Service Manager
Community Services for Children —Allentown, PA
- $53,081.60 a year
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
1d
3rd Shift Maintenance Supervisor
Victaulic —Alburtis, PA
- Extended hours
- Mid-level
- High school diploma or GED
- Manufacturing
Home Services General Manager
Confidential —Bucks County, PA
- $150,000 - $210,000 a year
- Full-time
- Residential
- Analysis skills
- Warehouse
- Health savings account
- Relocation assistance
Quick Apply
7d
Roofing Supervisor
Sunnymac Solar —Bethlehem, PA
- Full-time
- Construction site
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
8d
Personal Care Aide Supervisor (Bilingual English and Spanish)- Certified Nursing Assistant ( CNA )
All American Home Care LLC —Allentown, PA
- $18 - $25 an hour
- 8 hour shift
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
VIP Account Manager Team Leader
IntouchCX —Bethlehem, PA
- $20 - $22 an hour
- Full-time
- Sales
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
RN Supervisor (Full-Time)
Cedarbrook Senior Care & Rehab —Fountain Hill, PA
- $45.59 an hour
- Weekends as needed
- Nursing
- RN License
- Nursing home
- Paid holidays
- Health insurance
Quick Apply
1d

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Client Services Manager

Senior Helpers - Lehigh Valley -
Allentown, PA

Quick Apply

Job Details

Full-time
$26 an hour

Benefits

Employee discount

Qualifications

Managing customer accounts
Customer communication
Microsoft Excel
Microsoft Outlook
Customer inquiry handling
Managing clients in a customer support role
Bachelor's degree
Account management

Full Job Description

Improve our clients’ lives one conversation at a time. If you are an individual who enjoys helping others decide on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client’s homes to ensure quality of care, our Client Service Manager position would be the career for you!

Our Client Service Manager will manage and develop all client services for Senior Helpers of Lehigh Valley within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients.

Job Duties:

New Clients

Create and implement an onboarding process for new clients requesting services.
Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients’ first 30-90 days of services.
Determine the service offerings needed to enhance seniors’ quality of life.

Existing Clients

Complete assessments and re-assessments using LIFE Profile
Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
Adapt and communicate the client care plans as needed.
Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
Create a plan for replacing lost hours and proactive care management on a weekly basis.
Generate internal growth each month consistent with company goals.
Proactively prevent and resolve problems and issues reported.

Job Benefits:

Paid Time Off
Pay On Demand
Bonus structure
Varied Discount Programs

Job Qualifications:

Bachelor’s degree
3+ years’ experience in customer service, client services and management, sales, and account management experience
Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
Ability to learn software programs quickly.
Proficiency in Microsoft Word, Excel, Internet, and Outlook

Why Work for Senior Helpers of Lehigh Valley?

Great Place to Work® Certified
Autonomy—We encourage our team members’ independence and believe in our team to complete their job duties without micromanaging.
Task Variety—We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Lehigh Valley:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IND701

Quick Apply

Refine Your Search

customer service supervisor jobs in bethlehem, pa

Client Services Manager

Customer Service Representative - Global Headquarters

Customer Service Supervisor

Customer Service Representative - Hybrid

Customer Service Supervisor

Operation Supervisor

Operations Supervisor

Customer Service Representative

Warehouse Supervisor

Customer Service / Student Services Representative (Part-Time)

Clinical Supervisor

Automotive Service-Customer Engagement Specialist

Customer Experience Account Manager - Custom Engineered Solutions

ELRC Family Service Manager

3rd Shift Maintenance Supervisor

Home Services General Manager

Roofing Supervisor

Personal Care Aide Supervisor (Bilingual English and Spanish)- Certified Nursing Assistant ( CNA )

VIP Account Manager Team Leader

RN Supervisor (Full-Time)

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