Top 195 Customer support agent Jobs in Bethlehem Pa

Personal Lines Account Manager
Community Financial System, Inc. —Bethlehem, PA
- $22.60 - $33.93 an hour
- Full-time
- Hybrid work
- 18 years or older
- Word processing
- Mid-level
- Paid holidays
- Health insurance
Entry Level Insurance Sales Agent - Hybrid Remote (PA)
Bankers Life —Allentown, PA
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- No experience needed
- Organizational skills
- Entry level
Quick Apply
Customer Happiness Team Member
Easy Signs —Allentown, PA
- $22.95 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
Quick Apply
Banking Associate- Palmer Park, PA (30 Hours)
TD Bank —Easton, PA
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Multi-Line Representative - State Farm Agent Team Member
Debbie Beach - State Farm Agent —Bethlehem, PA
- $20 - $25 an hour
- Full-time
- Office
- Organizational skills
- Communication skills
- Paid time off
- Opportunities for advancement
Quick Apply
Banking associate - Quakertown PA (20 Hours)
TD Bank —Quakertown, PA
- $22.00 - $27.75 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
Guest Service Agent
Fairfield Inn and Suites by Marriott —Bethlehem, PA
- $16.50 an hour
- Full-time
- English
- Hotel
- Ability to lift 50 pounds
Quick Apply
Sampling Agent - With Room to Grow
US Cannalytics —Bethlehem, PA
- From $20 an hour
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Mileage reimbursement
- Health insurance
Quick Apply
14d
Customer Service Representative - State Farm Agent Team Member
Christine Moscaritolo - State Farm Agent —Allentown, PA
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Customer Service Agent, Admin
DSV —Nazareth, PA
- $17 - $19 an hour
- Overtime
- Heavy lifting
- Customer service
- Computer literacy
Client Services Representative (Temporary)
Baker Tilly Vantagen, LLC —Allentown, PA
- $15.97 - $41.00 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Associate's degree
Quick Apply
3d
Receptionist
Carlos Ramirez - State Farm Agency —Easton, PA
- $15 - $20 an hour
- 8 hour shift
- Background check
- Spanish
- Word processing
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Support Agent
ANDX —Doylestown, PA
- From $18 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Conflict management
- Organizational skills
- Paid training
- Health insurance
Quick Apply
5d
Customer Service Representative - State Farm Agent Team Member
Kaye-Ann Brown-Barrett - State Farm Agent —Whitehall Township, PA
- $45,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Price Rite - Receiver (PRRC) Salary Range $19.50 - 26.00/hr
Price Rite —Bethlehem, PA
- $19.50 - $26.00 an hour
- Overtime
- 18 years or older
- Ability to walk for extended periods
- Basic math
- AD&D insurance
- Paid holidays
1d
Front Desk Clerk
Meyer Jabara Hotels —Bethlehem, PA
- Clean driving record
- Hotel
- High school diploma or GED
Quick Apply
8d
Customer Relations Representative - State Farm Agent Team Member
Christine Moscaritolo - State Farm Agent —Allentown, PA
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k) matching
Quick Apply
Receptionist - State Farm Agent Team Member
Richard D'Antonio - State Farm Agent —Souderton, PA
- $40,000 - $60,000 a year
- Full-time
- Office
- Children
- Communication skills
- Profit sharing
- Health insurance
Quick Apply
Senior Production Operator - 3rd shift
Avient —Bethlehem, PA
- $22 - $25 an hour
- Online Application
- Mid-level
Quick Apply
Front Desk Sales Associate
Massage Envy —Allentown, PA
- $14 - $16 an hour
- Weekends as needed
- Clinic
- Math
- Computer skills
- Wellness program
- Paid time off
Quick Apply

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customer support agent jobs near bethlehem pa

Personal Lines Account Manager

Community Financial System, Inc. -
Bethlehem, PA

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Job Details

Full-time
$22.60 - $33.93 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

Overview:

OneGroup is a team of more than 200 insurance and risk management professionals who are ONE company acting as ONE team, with ONE focus and ONE mission: To serve each client as our ONE client.

OneGroup is one of the fastest growing independent insurance and risk management organizations in the northeast. With team members in 18 locations, OneGroup can provide best in class client resources while maintaining an entrepreneurial, friendly and fun environment. A subsidiary of Community Bank, NA (NYSE: CBU), OneGroup is headquartered in Syracuse, NY.

OneGroup’s company culture sets us apart from the rest. Our core values, what we call “The OneGroup Way” consists of the following:

Knowledge Development - Professional growth but also understanding the company, workflow processes, and the right people to get the job done. Adopting a growth mindset in everything we do.

Big Picture – How your individual contributions connect to the bigger things around us that can make a difference to the client. How do you utilize your talents and the attributes of those around you to create a unique solution for the client.

Acknowledgement – Recognize others contributions, appreciate what others do and their strengths.

Transparency – An environment that encourages open communication and feedback.

Bigger Purpose – How do we become more than just an insurance company to our clients? We seek to enhance our client’s businesses, support their mission, and understand their challenges.

Meet the team!:

Responsibilities:

The Personal Insurance Client Advisor will work in a team environment with all members of the Personal Insurance department, including but not limited to the sales team and management team, to effectively respond to our clients’ needs and requests and to properly protect their assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client advisors will handle a book of business by which he/she will build a relationship with each account and take ownership that the activities on the account are settled efficiently and accurately.
Assist clients with policy changes, renewals and claims processing.
Consistently advise clients on our “value” proposition to take the emphasis away from price exclusively and focus more on having comprehensive coverage.
Conduct coverage and exposure reviews with existing clients to inform and advise on the importance of having adequate coverage at the time of a loss. This may include reaching out to clients with adverse development of their loss experience.
Call out to new clients within your client assignments within 30-45 days of their new business effective date to make a personal introduction of your name and contact information. During this call, determine if there are any outstanding issues that need to be addressed and confirm the most effective form of communication with the client going forward.
Review potential non-renewal issues with management.
Discuss with the carrier if eligible for reinstatement or if coverage is to be rewritten.
Quote and issue mid-term rewrites as the need arises and exposures change.
Review renewal increases over established threshold. Contact incumbent carrier for rate relief options and discuss with insured. If marketing is our only choice, task out to the Placement Specialist team.
Contact clients who have cancelled or requested cancellation of their insurance policy to determine the primary reasons for their decision to move their insurance. Establish controls to re-solicit coverage and earn back business. Discuss findings with sales team and management.
Communicate directly with insurance company underwriters to resolve outstanding or potential issues in an effort to protect client’s insurability.
Document all interactions, including but not limited to clients and Carriers, (phone calls, e-mails, face-to-face meetings, letters, etc.) in company system so that any team member can assist client.
Consistently obtain and update client’s primary contact information with the focus being placed on e-mail address and best contact phone number.
Advise existing clients on preferred premium payment methods such as EFT, recurring credit card, and paid-in-full.
Confirm appropriate tasks have been created in company system to properly service clients. Follow-up on pending activities/tasks until fully completed.
Handle Reg. 34 issues and follow-up with DMV to confirm that any potential license/registration suspensions for our clients are resolved as soon as possible.
Keep clients informed throughout the entire process.
Meet established metrics/expectations for position including, but not limited to, Account Servicing activity, Referral Activity, Call Volume, Attendance, Quality Control Audits.
Handle routine service matters when PL Assistants are not available including but not limited to, Carco, insured payments, ID cards, binders, payments, etc.
Continually stay informed on important insurance coverage issues.
Stay current with primary insurance companies relative to underwriting guidelines, available premium saving credits, technology platforms, etc.
Participate in seminars and classes for skills and knowledge development.
Perform other duties as required.
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner.

Qualifications:

Education:

High School Diploma or Equivalent
College Degree Preferred
All applicants must be 18 years of age or older
Professional Certifications/Licenses
Property & Casualty Agents/Brokers License
Maintain License through continuing education

Experience/Skills:

One to Three or more years of Insurance Experience is preferred
Strong expertise and knowledge in policy coverage
Customer Service Experience required
Ability to use menu-driven software in addition to Word and Excel
Ability to work independently as well as in a “team” environment
Good organizational skills with the ability to manage multiple tasks efficiently

Min: USD $22.60/Hr. Max: USD $33.93/Hr. Other Job Information:

Hours: 40 hours a week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Apply Now

Refine Your Search

customer support agent jobs in bethlehem pa

Personal Lines Account Manager

Entry Level Insurance Sales Agent - Hybrid Remote (PA)

Customer Happiness Team Member

Banking Associate- Palmer Park, PA (30 Hours)

Multi-Line Representative - State Farm Agent Team Member

Banking associate - Quakertown PA (20 Hours)

Guest Service Agent

Sampling Agent - With Room to Grow

Customer Service Representative - State Farm Agent Team Member

Customer Service Agent, Admin

Client Services Representative (Temporary)

Receptionist

Customer Support Agent

Customer Service Representative - State Farm Agent Team Member

Price Rite - Receiver (PRRC) Salary Range $19.50 - 26.00/hr

Front Desk Clerk

Customer Relations Representative - State Farm Agent Team Member

Receptionist - State Farm Agent Team Member

Senior Production Operator - 3rd shift

Front Desk Sales Associate

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