Clinical Operations ManagerFull-Time (FTE) | Hybrid (In-Person & Remote)Position Summary
The Clinical Operations Manager provides clinical and operational leadership across The Therapeutic Play Foundation’s behavioral health, Enhanced Care Management (ECM), Community Supports, internship, and interdisciplinary care coordination programs. This role supports the development and oversight of clinical systems, supervision structures, workforce development, quality assurance processes, and integrated care operations across current and emerging service lines.
The Clinical Operations Manager supervises and supports Clinical Consultants, clinical interns, associates, Lead Care Managers (LCMs), coordinators, and interdisciplinary care team members while promoting high-quality, trauma-informed, culturally responsive, and whole-person care delivery.
This position serves as a key management-level leader responsible for strengthening communication, accountability, documentation quality, onboarding systems, crisis response pathways, interdisciplinary collaboration, and client care coordination processes across programs. The role also supports organizational readiness for future expansion initiatives, including Short-Term Residential Therapeutic Program (STRTP) services and additional behavioral health programming.
The Clinical Operations Manager works collaboratively with organizational leadership, including the Operations Director, Outreach Program Manager, and Program Administrative Manager, to ensure alignment between clinical operations, outreach efforts, compliance standards, workforce development, and client outcomes.
This is a hybrid full-time position requiring regular in-person leadership presence approximately 2–3 days per week to support direct supervision, team collaboration, onboarding, training, meetings, and operational oversight. Remaining workdays may be completed remotely and focus on supervision, documentation review, care coordination oversight, quality improvement, and administrative leadership responsibilities.
To maintain connection to direct clinical care and program operations, the Clinical Operations Manager is expected to maintain a small ongoing clinical caseload of approximately 10 clients while balancing supervision, operational leadership, and interdisciplinary care coordination responsibilities.
Core ResponsibilitiesClinical Leadership & Supervision
- Provide clinical supervision and oversight to BBS-registered associates, trainees, interns, and Clinical Consultants in accordance with California BBS regulations.
- Facilitate individual and group clinical supervision meetings.
- Lead weekly interdisciplinary Client Care Team meetings involving LCMs, Community Health Workers (CHWs), Clinical Consultants, and care coordination staff.
- Provide consultation and escalation support regarding crisis situations, high-acuity cases, mandated reporting, risk assessment, and safety planning.
- Support clinical decision-making, ethical practice, and trauma-informed care delivery across programs.
- Serve as Field Instructor Lead for internship programming, including oversight of learning agreements, evaluations, and required educational documentation.
- Maintain supervision records and oversight documentation required for compliance and licensure standards.
- Support onboarding, mentorship, and ongoing development of clinical staff and interdisciplinary care teams.
Direct Clinical Services
- Maintain a small ongoing clinical caseload of approximately 10 clients to support continuity of care, maintain clinical practice competency, and remain connected to direct service delivery realities across programs.
- Provide psychotherapy, clinical consultation, behavioral health assessment, and care planning support as clinically appropriate.
- Balance direct clinical responsibilities with operational leadership, supervision, and interdisciplinary care coordination duties.
- Adjust scheduling and client assignments as needed to preserve quality supervision, crisis response availability, and operational oversight responsibilities.
Clinical Operations & Program Management
- Oversee day-to-day clinical operations and support implementation of workflows across behavioral health, ECM, Community Supports, and interdisciplinary care programs.
- Support onboarding, training, and operational readiness of clinical and care coordination staff.
- Supervise coordinator-level positions supporting clinical and operational functions.
- Assist with staffing coordination, workflow development, scheduling structures, communication systems, and interdisciplinary collaboration processes.
- Support development and implementation of policies, procedures, operational systems, and quality assurance practices.
- Collaborate with leadership regarding program growth, staffing models, service delivery systems, and operational planning.
- Support infrastructure development and operational readiness for future STRTP and behavioral health expansion efforts.
- Assist with implementation of clinical workflows aligned with Medi-Cal, CalAIM, and community-based behavioral health standards.
Multidisciplinary Care Coordination
- Ensure integration of behavioral health treatment within whole-person care planning approaches.
- Support collaboration between clinical teams, outreach staff, administrative teams, schools, hospitals, health plans, and community partners.
- Review care plans, assessments, documentation, referrals, and service recommendations for quality and appropriateness.
- Support continuity of care, client engagement strategies, and closed-loop communication systems.
- Assist teams in navigating complex psychosocial, behavioral health, housing, and care coordination needs.
Quality Assurance, Compliance & Documentation Oversight
- Support chart audits, utilization review, and quality improvement initiatives.
- Monitor documentation quality, timeliness, and compliance with Medi-Cal, CalAIM, ECM, and organizational standards.
- Promote adherence to trauma-informed, culturally responsive, and evidence-informed practices.
- Assist with implementation of measurement-based care and outcome monitoring systems.
- Identify operational gaps and support corrective action planning and workflow improvement efforts.
Holistic & Community-Based Practice Integration
- Support integration of play-based, art-informed, somatic, relational, and culturally responsive approaches to care.
- Promote whole-person and community-centered healing approaches aligned with TPF’s Brain Well-Being Model® and Collective Care frameworks.
- Encourage interdisciplinary collaboration focused on resilience, prevention, self-awareness, and healing-centered engagement.
Required Qualifications
- Active and unrestricted California LCSW, LMFT, or LPCC license in good standing.
- Eligible and authorized to provide clinical supervision under California BBS regulations.
- Minimum three (3) years post-licensure clinical experience in behavioral health, nonprofit, school-based, community-based, or integrated care settings.
- Prior experience supervising associates, trainees, interns, or interdisciplinary clinical teams preferred.
- Strong understanding of trauma-informed care, crisis intervention, behavioral health operations, and interdisciplinary care coordination.
- Knowledge of Medi-Cal, CalAIM, ECM, Community Supports, and behavioral health documentation standards.
- Experience supporting operational workflows, quality assurance, and workforce development initiatives preferred.
- Interest in holistic, culturally responsive, play-based, art-informed, or somatic approaches to care strongly preferred.
- Eligible to become paneled with The Therapeutic Play Foundation (TPF) and Innovative Wellness Consulting (IWC).
Work Schedule & Environment
- Full-time hybrid position.
- In-person presence required approximately 2–3 days per week.
- Remaining schedule may be completed remotely and include supervision, meetings, documentation review, crisis consultation, operational oversight, and administrative leadership responsibilities.
- Some evening or community-based activities may occasionally be required.
Compensation
Compensation Range: Approximately $105,000–$125,000 annually (or hourly equivalent), commensurate with experience, qualifications, supervision experience, and behavioral health operations background.
Compensation considerations include:
- Post-licensure clinical experience
- Supervisory experience with BBS-registered associates and interns
- Knowledge of Medi-Cal, CalAIM, ECM, and integrated care systems
- Behavioral health operations and interdisciplinary care coordination experience
- Experience supporting workforce development and clinical team leadership
- Paneling eligibility with The Therapeutic Play Foundation (TPF) and Innovative Wellness Consulting (IWC)
This role reflects a management-level clinical operations leadership position within a growing nonprofit behavioral health organization focused on integrated, trauma-informed, community-based care.
Pay: $105,000.00 - $125,000.00 per year
Work Location: Hybrid remote in Los Angeles, CA 90043
