Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Yellowstone Club’s Residential Services is currently seeking candidates for a Residential Shopper for the upcoming Winter season! Our Winter employment months are November – April.
The purpose of the Residential Shopper is to provide world class service throughout the shopping experience for Members and guests. It is the duty of the Residential Shopper to provide timely and accurate procurement of goods and thoughtful delivery of all shopping orders. The ability to remain organized and communicate effectively with teammates, retailers, and Members is critical. The Residential Shopper is expected to follow and shop grocery and retail lists at a variety of vendors according to specific instructions and details, and deliver goods in private residences in an efficient, courteous, and aesthetic manner.
Major Responsibilities:
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Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
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Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
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Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
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Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Take ownership of and deliver on all Member and guest requests and any subsequent issues that may arise in the shopping process.
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Follow specific instructions and requests throughout the shopping process.
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Demonstrate strong organizational skills and attention to detail.
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Demonstrate the ability to make decisions quickly, considering the expectations of Members and business policies.
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Maintain clear, consistent, and professional communication via email, phone, and in person with a variety of recipients and contacts.
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Work well under pressure and in a fast paced, demanding environment.
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Provide exceptional, world-class service when interacting with Members, guests, and clients in both private residences and virtual meetings.
Other Duties and Responsibilities:
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Be willing to work a flexible and sometimes inconsistent schedule. This may include unexpected late nights and significant amounts of overtime and extra work days during peak season.
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Follow detailed and extensive shopping lists.
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Communicate and work closely with the Residential Shopping Manager, Assistant Manager, and other Shoppers to facilitate procurement of high-volume lists.
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Follow guidelines to create aesthetic and intuitive grocery and product setups in private residences.
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Drive in a safe manner for several hours per day, making multiple stops at vendors throughout Bozeman and Big Sky.
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Follow Yellowstone Club, Montana State, and local regulations when operating company vehicles.
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Maintain an organized and clean vehicle in accordance with Residential Services Vehicle Policies, standard safety requirements, and take into account a high volume of purchased items during shift.
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Comprehend and deliver on all Member, guest, and manager requests.
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Maintain a willingness to adapt and accommodate last-minute requests, returns to Bozeman from Big Sky during shift, and vendor sourcing issues.
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Meet departmental productivity, organization, and consistency standards.
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Maintain a positive and respectful attitude at all times, including Member, guest, vendor, retailer, and teammate interactions.
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Assist with inventory, organization, and procurement of goods for Pioneer Mercantile.
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Assist with inventory, organization, and procurement of backstock throughout on-site offices and Member homes.
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Maintain ability to consistently perform and deliver on all job duties with little to no oversight or direction.
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Maintain privacy of Members and guests at all times.
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Project a favorable image of Yellowstone Club at all times.
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Maintain a clean and neat appearance at all times.
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Perform work in a safe and high-quality manner.
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Communicate regularly and effectively with all employees, supervisors, managers, directors, and VPs.
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Maintain a positive and respectful attitude at all times.
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Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
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Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Experience/Education Required
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High school diploma, GED or vocational training or job-related course work required.
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Experience in a fast-paced customer service role and environment.
Experience/Education Preferred
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Undergraduate degree from an accredited University.
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1-3 Years of work experience in a customer service role, front-facing hospitality role (hotels, clubs, resorts, restaurants), or retail/procurement role.
Certificates & Licenses
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Valid US Driver’s License
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All drivers must be at least 19 years old with 3 years of driving experience.
Computer Skills
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Proficiency working with basic technology, including smartphones, computers, and email.
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Experience using Smartsheet and/or Microsoft Office Suite is preferred.
Language Ability
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Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
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Able to perform basic math calculations.
Reasoning Ability
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Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.
Receipt and Acknowledgment
I acknowledge and understand that:
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The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
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Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
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Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
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I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
The position offered is a seasonal position located in Big Sky, Montana.
Yellowstone Club offers great benefits including:
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Free transportation to and from Bozeman
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Complimentary shift meals
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Two employee ski days at the Yellowstone Club each month
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Discounted Ski Pass to either Big Sky Resort or Bridger Bowl
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401k eligibility and bi-weekly match
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Access to onsite fitness center 24/7
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Discounted Employee Housing in Big Sky or Gallatin Gateway
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Discounts to over 1000 retailers through ADP LifeMart
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End of season employee appreciation day and retail sale
For more information about the Club, visit www.yellowstoneclub.com.
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
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