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implementation lead jobs near birmingham, al

Systems Administrator Tier 2 Team Lead

Dataperk LLC -
Birmingham, AL

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Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Telecommunications network troubleshooting
Endpoint Security
Managing technical support teams
Customer communication
Microsoft Certified: Azure Fundamentals
Customer relationship building
Team supervision
Azure IaaS
Managing teams in a customer support role
Procedural guides
Workflow management (operations management method)
Technical documentation
Software deployment
Enterprise software
Wireless Access Point implementation
CCNA
Coaching
Client rapport building
Cloud security management
Hardware maintenance
Firmware
Wireless network configuration
Server backup and recovery
Performance feedback (performance evaluation method)
Public Cloud
Windows
Incident Escalation
Software installation
Hyper-V
Information & network security team management

Full Job Description

Description:

Systems Administrator – Tier 2 Team Lead

Birmingham, AL (Onsite at Client Location)

Lead with excellence. Innovate with purpose. Grow with DataPerk. For more than two decades, DataPerk has been a trusted technology partner for organizations across the Southeast, delivering secure, scalable, and thoughtfully engineered IT solutions. Our mission is rooted in providing exceptional service through proactive support, simplified technology, and outstanding collaboration with our clients and community. We are seeking an experienced Systems Administrator – Tier 2 Team Lead to support one of our largest clients in Birmingham, AL. This role combines hands-on Tier 2 technical responsibilities with day-to-day leadership of a small, high-performing support team. This individual will serve as the onsite technical point of escalation, ensure service quality, and help cultivate a culture of excellence, accountability, and continual growth. This role is ideal for a seasoned technician who loves solving complex problems and also thrives in a leadership position—someone who is ready to guide a team, shape client relationships, and represent DataPerk at a high level.

Key Responsibilities

Technical Responsibilities (Tier 2)

Provide advanced troubleshooting and resolution for escalated hardware, software, networking, and systems issues
Manage and maintain servers, workstations, backups, and network infrastructure in accordance with DataPerk standards
Collaborate closely with the client's management team as well as our internal staff, project teams, and leadership to ensure seamless service delivery
Support the deployment and configuration of new systems, applications, and security tools
Ensure documentation is accurate, thorough, and up to date

Team Lead Responsibilities

Serve as the onsite lead for a dedicated support team at one of DataPerk’s largest client locations
Provide coaching, mentoring, and daily guidance to Tier 1 and Tier 2 technicians
Oversee task assignment, prioritization, and workflow management to ensure SLA compliance
Act as the primary technical escalation point for complex issues and client-impacting events
Conduct regular check-ins, performance feedback, and help cultivate a culture of continuous improvement
Partner with DataPerk leadership to identify training needs, process improvements, and efficiency opportunities
Foster a positive, professional, and solutions-oriented relationship with the client’s key stakeholders
Lead by example, demonstrating accountability, strong communication, and exceptional customer service

What Makes This Role Unique

The opportunity to lead while still engaging in hands-on systems administration
High visibility at one of DataPerk’s most important client sites
A leadership role within a company that values innovation, collaboration, and professional growth
A chance to build a high-performing team and directly influence client satisfaction and service excellence

Other Essential Duties and Responsibilities:

Basic Networking

Understand physical network infrastructure and perform cable troubleshooting.
Identify and explain differences between various types of switches (managed, non-managed, layer 2/3, etc.).
Demonstrate knowledge of DHCP and DNS, including their roles in network troubleshooting.
Configure DHCP and DNS on Windows Server, Fortigate, Cisco, and Meraki.
Navigate Fortinet OS, perform firmware upgrades, and troubleshoot SSL-VPN and client configurations.
Navigate Meraki controller, troubleshoot SSL-VPN, and manage client configurations.
Navigate Unifi controller for wireless setup and troubleshooting.
Test and troubleshoot network faults.
Create and review work instructions.

Cabling

Identify various cabling types (Fiber, Cat5-Cat7).
Recognize basic tools and hardware for cabling (plates, biscuits, fish poles, etc.).
Terminate Copper Cabling (Jack and RJ45).

Server Administration

Navigate Windows Server OS and demonstrate knowledge of server roles.
Troubleshoot Windows Server domains.
Understand server backups (Altaro), both local and remote.
Manage file sharing, drive mapping, and server/client relationships.
Configure and deploy UPS (PowerChute).
Configure and deploy NAS (PowerChute).

Security

Install and troubleshoot ESET, Cisco Umbrella, and Sentinel One.
Review spam emails and perform PC virus cleanup.

Service Management

Navigate Ninja One platform, install agents, and review managed devices.
Provide Microsoft service support and engage their support structure.
Coordinate with first- and third-party software vendors as needed.
Complete managed service sheets and reviews.
Perform on-call duties as required.

Tier 2 Technician Server Responsibilities

Install, configure, and troubleshoot Windows virtual server environments and Hyper-V Hosts.
Manage Azure servers and services.
Configure, maintain, and troubleshoot Windows domain environments.
Utilize PowerShell and scripting for automation.
Proficiently handle storage technologies (RAID configurations, SAN, NAS).
Implement backup solutions and disaster recovery procedures.
Add/Remove roles from Windows Server and manage enterprise software installations.
Assist with complex server environments and projects.
Intermediate Server Engineering capabilities.

We offer an excellent benefits package including BCBS Health, Dental and Vision plans, Short and Long-Term Disability, Life Insurance, Simple IRA plan, Paid Holidays and Paid PTO. Our company culture is built on appreciation, collaboration and continued learning!

Requirements:

Education:

Bachelor’s degree in a relevant field or equivalent experience.

Certifications:

Must possess two or more of the following:
- Microsoft 365 Certified: Fundamentals (MS-900)
- Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- CompTIA A+ / Network+ / Security+
- Cisco Certified Support Technician (Cybersecurity and/or Networking)
- Fortinet NSE 1-3
Plus two or more from the following:
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified: Windows Server Administration Fundamentals
- CompTIA Server+
- CompTIA Security+
- Certified Ethical Hacker
- VMware Certified Professional (VCP)
- Red Hat Certified Engineer (RHCE)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified: Windows Server Administration Fundaee meWntals

Quick Apply

Refine Your Search

implementation lead jobs in birmingham, al

Systems Administrator Tier 2 Team Lead

RESEARCHER LEAD

Data Science Expert - Emerging Fraud Risk Lead

Software Engineer Lead

Lead Software Engineer - Genesys Cloud, Contact Center, IVR

Team Lead, Core Training Services

Team Leader, Assembly K2

Infrastructure and Cloud Operations Lead

Warehouse Lead - RREW

Lead Cloud Security Analyst

Lead Cloud Architect

Team Lead, MPact Adoption

Lead Teacher-La Petite Academy, Valleydale Rd.

Lead Teacher: La Petite Academy, John Hawkins Parkway

Oracle HCM Cloud Functional Lead - Time & Absence Module

Senior Manager 1: Research Leader - Deloitte Center for Health Solutions

Retail Department Leads

Lead Instructor - Electrical Technician

Telemetry Lead

Lead Controls Engineer

I want to receive the latest job alert for implementation lead in birmingham, al

Related Searches

Explore jobs in more locations

Systems Administrator – Tier 2 Team Lead

Key Responsibilities

Technical Responsibilities (Tier 2)

Team Lead Responsibilities

What Makes This Role Unique

We offer an excellent benefits package including BCBS Health, Dental and Vision plans, Short and Long-Term Disability, Life Insurance, Simple IRA plan, Paid Holidays and Paid PTO. Our company culture is built on appreciation, collaboration and continued learning!

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