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Business Experience & Planning Associate Sr

PNC Financial Services Group -
Birmingham, AL

Apply Now

Job Details

Full-time
$52,500 - $96,250 a year
7 days ago

Benefits

Wellness program
Health savings account
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Prescription drug insurance

Qualifications

Operational analysis
Data Integration (Data management)
Data mining
Business intelligence
Data analysis reporting
Business analysis
Process improvement
Research
Improving operational efficiency
Schedule management
Business development
Business intelligence tools
Bachelor's degree
Headcount forecasting
Management reporting
Data collection
1 year
Implementation of strategic initiatives
Workforce management
Senior level
Cross-functional collaboration
Risk & issue management
Process management
Cross-functional communication
Strategic workforce planning

Full Job Description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Experience & Planning Associate Sr, within PNC's Fraud Detection & Remediation organization, you will be based in Pittsburgh, PA, Birmingham, AL, Denver, CO.

Monday - Friday: 8:00 - 4:30 pm ET

Supports one or more line of business initiatives to understand, analyze, develop, and implement key solutions that will drive business objectives.

Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.

Understands the business problem, identifies complex issues, and prepares and executes a planned approach for one or more line of business initiatives.
Defines and obtains data collection, research, and reporting activities for assigned line of business initiatives.

Conducts research, analyzes, and recommends solutions for key initiatives. Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.

Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

Responsibilities:

Handles day-to-day scheduling, reporting, and workforce management to ensure optimal staffing and operational efficiency.

Leads forecasting efforts by analyzing historical data and business trends to predict workforce needs and adjust plans proactively.

Collaborates with stakeholders to develop strategies that align workforce planning with organizational goals.

Monitors and evaluates scheduling processes to identify opportunities for improvement and implement best practices.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Provides support and assistance for implementation and coordination of planning efforts for line of business initiatives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Identifies more complex problems and provides advice and resolution in support of line of business initiatives.
Partners with other departments or other functional areas in support of line of business initiatives.
Participates in data collection, research and reporting activities for assigned line of business initiatives.
Under guidance from management, delivers best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Data Gathering and Analysis, Effective Communications, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $52,500.00 – $96,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 06/17/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Apply Now

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Position Overview

Job Description

Qualifications

Preferred Skills

Competencies

Work Experience

Education

Certifications

Licenses

Pay Transparency

Application Window

Benefits

Disability Accommodations Statement

Equal Employment Opportunity (EEO)

California Residents