Top 51 Customer service representative i Jobs in Birmingham Al

Contact Center Representative I
SOUTHERN ENERGY CREDIT UNION —Hoover, AL
- Writing skills
- Research
- High school diploma or GED
Client Service Representative I - Birmingham, AL
Trane Technologies —Birmingham, AL
- $56,936.66 - $82,809.99 a year
- Extended hours
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Health insurance
2d
Customer Service Representative I
PRADCO Inc. —Birmingham, AL
- Weekends as needed
- Remote
- High school diploma or GED
- 2 years
- Communication skills
9d
Customer Service Associate I
Dollar Tree —Center Point, AL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate I
Family Dollar —Birmingham, AL
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative (Loan Consultant I)
Lendmark Financial Services, LLC —Birmingham, AL
- Full-time
- Spanish
- Microsoft Excel
- English
- Paid holidays
- Disability insurance
Quick Apply
1d
Account Manager I
HC3 —Irondale, AL
- 8 hour shift
- Mid-level
- Office
- Travel
2d
Nursery Customer Sales & Service Rep I
SiteOne Landscape Supply —Birmingham, AL
- Full-time
- Merchandising
- Residential
- High school diploma or GED
Sales Support I
Motion Industries (MOT) —Birmingham, AL
- Full-time
- Basic math
- Office
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply

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Contact Center Representative I

SOUTHERN ENERGY CREDIT UNION
Hoover, AL

Apply Now

Job Details

Qualifications

Writing skills
Equipment troubleshooting
High school diploma or GED
Telephone systems
Typing
Cross-functional collaboration
Quality data entry
Customer data entry

Full Job Description

The Contact Center Representative I is responsible for providing a variety of member service functions and have knowledge of all member service functions within the Credit Union. The Contact Center Representative I reports to the Contact Center Supervisor/Team Lead and has no direct supervision duties. Contact Center Representatives answer incoming calls from members on various service-related issues. Contact Center Representatives are the primary contact point for members and serve as the voice of the Credit Union. Contact Center Representatives are responsible for troubleshooting general member service issues; deescalating member frustrations; presenting suggestions and solutions to member concerns; as well as offering appropriate products and services that benefit the member. Contact Center Representatives are responsible for projecting a professional image through voice, in writing, and online interactions.

Key Responsibilities:

Answers incoming calls and provides one call resolutions whenever feasible
Processes basic transactions such as deposits, withdrawals, transfers, and payments
Resolves member complaints and concerns with limited assistance
Identifies and escalates issues to supervisor or appropriate team member
Follows up with members in a timely manner
Analyzes online profiles and identifies technical adjustments required to grant access
Prepares and completes documentation accurately
Identifies, researches, and resolves general member issues with limited assistance
Stays up to date on new products, policies, procedures, and regulations
Fulfills product and service orders generated by member requests
Documents call information according to department standards
Works closely and effectively with co-workers to reach department goals and complete various tasks
Recognizes, documents, and communicates call trends to department management
Cross-sells products and services
Respond to message center, chat and email
Process check orders
Assist members with OLB enrollment
Other duties as assigned

Essential Qualifications and Competencies:

High school diploma
Some college experience preferred
Professional, well-developed, interpersonal skills necessary for servicing and for projecting a positive image to members of the Credit Union
1 – 3 years of experience in contact center environment preferred
Customer service experience required preferably in financial services
Ability to accurately convey detailed or important instructions
Strong listening, verbal, and written communication skills
Excellent data entry and keyboarding skills
Ability to work independently with limited supervision
Excellent multi-taking skills
Ability to work with IT staff on computer and telephone equipment and systems to troubleshoot various issues
Ability to learn and function effectively in various computer and software systems simultaneously
Requires ability to occasionally lift to 15 pounds
Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision
Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together
Ability to hear for normal conversations and to receive ordinary information
Ability to sit for up to eight hours
Ability to manage stressful situations professionally and appropriately
Ability to thrive in a fast-paced work environment

Apply Now

Refine Your Search

customer service representative i jobs in birmingham al

Contact Center Representative I

Client Service Representative I - Birmingham, AL

Customer Service Representative I

Customer Service Associate I

Customer Service Associate I

Customer Service Representative (Loan Consultant I)

Account Manager I

Nursery Customer Sales & Service Rep I

Sales Support I

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