Top 15 Help desk support Jobs in Black Mountain, Nc

Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
14d
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
IT Support Specialist In-Person Position
Appalachian Mountain Health —Asheville, NC
- $55,000 - $65,000 a year
- On call
- Background check
- Computer science
- Microsoft Outlook
Quick Apply
Tier Technical Support Specialist
Catawba Valley Staffing, Inc —Spruce Pine, NC
- $18 an hour
- Full-time
- Mid-level
- Windows
- Travel
- Health insurance
- Life insurance
Quick Apply
IT Support Tier I
ACF Technologies, Inc. —Asheville, NC
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
6d
Software Support Technician (Technical Support / Help Desk)
PowerChurch Software —Asheville, NC
- $21 - $22 an hour
- Overtime
- Computer Science
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
6d
Service Desk Agent I
AMERICAN SYSTEMS —Weaverville, NC
- $18.50 - $20.00 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Retirement plan
IT Technical Support Technician
Blue Ridge Technology —Fletcher, NC
- $17 - $20 an hour
- Full-time
- Driver's License
- Typing
- In-person
- Paid time off
- On-the-job training
Quick Apply
4d
Client Care Coordinator
FLEET Response LLC —Fletcher, NC
- $24 - $26 an hour
- Full-time
- Background check
- Heavy lifting
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
1d
Senior System Engineer
HCA Healthcare —Asheville, NC
- Full-time
- Analysis skills
- Travel
- Reliable transportation
- Employee stock purchase plan
- Disability insurance
Quick Apply

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3d

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help desk support jobs near black mountain, nc

Helpdesk Technician

Ingles Markets -
Black Mountain, NC

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Job Details

14 days ago

Qualifications

Computer operation
Email customer support
Phone communication
Desktop applications
Client interaction via phone calls

Full Job Description

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Req Id: 32994
Helpdesk Technician

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square-foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

The Position

The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking for an opportunity to put your computer skills to work, like helping others solve their technology issues, and would like an opportunity to learn, grow, and advance in your career, our IT Department may be the place for you! For associates who truly apply themselves, the leadership and team-building experience you will learn from this position can enhance your candidacy for leadership positions in the future.

Our shifts are Sunday-Wednesday and Wednesday-Saturday. Four-day work week, ten-hour shift. Overtime available.

Key Responsibilities:
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
Document all tasks received via ITSM/CSM platform.
Troubleshoot and resolve any issue that can be handled in a timely manner.
Answer inquiries concerning store operations.
Escalate issues, as needed.
Follow-up with users to ensure that issues have been resolved satisfactorily.
Verify sales data is received from stores daily.
Perform monthly user audits for store systems.
Additional department duties as directed.

The Ideal Candidate:
High School diploma, or equivalent. Additional technology degree or certification is a plus.
Related helpdesk or IT experience is a plus.
General PC usage knowledge required and intermediate knowledge of Microsoft 365.
Excellent interpersonal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills.
Ability to multitask and prioritize.
Knowledge of point-of-sale hardware/software is a plus.
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Nearest Major Market: Asheville

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Refine Your Search

help desk support jobs in black mountain, nc

Helpdesk Technician

IT Technician II

IT Support Specialist In-Person Position

Tier Technical Support Specialist

IT Support Tier I

Software Support Technician (Technical Support / Help Desk)

Service Desk Agent I

IT Technical Support Technician

Client Care Coordinator

Senior System Engineer

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