Top 8 Help desk technician Jobs in Black Mountain, Nc

Help Desk Technician
Ingles Markets —Black Mountain, NC
- From $41,990 a year
- Overtime
- Background check
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Helpdesk Technician
Ingles Markets —Black Mountain, NC
- Overtime
- Computer literacy
- High school diploma or GED
- Leadership
IT Technician II
U.S. Courts —Asheville, NC
- $54,372 - $88,366 a year
- Email
- Computer science
- Computer Science
- Customer service
- Travel reimbursement
8d
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HARDY INDUSTRIES —Asheville, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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Help Desk Technician
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.
From $41,990 a year
Quick Apply
Helpdesk Technician
Ingles Markets —Black Mountain, NC
Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues. High School diploma, or equivalent.

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help desk technician jobs near black mountain, nc

Help Desk Technician

Ingles Markets
Black Mountain, NC

Quick Apply

Job Details

Full-time
From $41,990 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Phone communication
Customer service
Computer literacy
High school diploma or GED
Desktop applications
Client interaction via phone calls

Full Job Description

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery store chain with just under 200 retail locations operating in 6 southeastern states, a 1.6-million-square-foot distribution center, two truck fleets, and a milk processing plant. Ingles Markets’ headquarters and distribution center are located just 15 minutes outside of Asheville, NC in the town of Black Mountain.

The Team

We are a lean team that services 27,000 employees across 6 states. We work hard as a collective to ensure everything is accomplished, even if it is not in our job description. While we do take things seriously, we like to have fun while we are doing it, so we can create the most impact and difference in our community.

The Position

The Helpdesk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email. If you are looking for an opportunity to put your computer skills to work, like helping others solve their technology issues, and would like an opportunity to learn, grow, and advance in your career, our IT Department may be the place for you! For associates who truly apply themselves, the leadership and team-building experience you will learn from this position can enhance your candidacy for leadership positions in the future.

Our shifts are Sunday - Wednesday and Wednesday - Saturday. Four-day work week, ten-hour shift. Overtime available.

Key Responsibilities:

Answer incoming inquiries from stores and corporate users concerning problems with technical or operational issues.
Document all tasks received via ITSM/CSM platform.
Troubleshoot and resolve any issue that can be handled in a timely manner.
Answer inquiries concerning store operations.
Escalate issues, as needed.
Follow-up with users to ensure that issues have been resolved satisfactorily.
Verify sales data is received from stores daily.
Perform monthly user audits for store systems.
Additional department duties as directed.

The Ideal Candidate:

High School diploma, or equivalent. Additional technology degree or certification is a plus.
Related helpdesk or IT experience is a plus.
General PC usage knowledge required and intermediate knowledge of Microsoft 365.
Excellent inter-personal skills are necessary, as well as excellent phone and email etiquette, professional written and verbal communication skills.
Ability to multitask and prioritize.
Knowledge of point-of-sale hardware/software is a plus.

Job Type: Full-time

Pay: From $41,990.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Education:

High school or equivalent (Required)

Ability to Commute:

Black Mountain, NC 28711 (Required)

Work Location: In person

Quick Apply

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help desk technician jobs in black mountain, nc

Help Desk Technician

Helpdesk Technician

IT Technician II

Now Hiring IT and Telecom Field Technicians

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