Top 84 It technician Jobs in Blair, Ne

Help Desk Operations Specialist
CACI —Omaha, NE
- $49,200 - $100,900 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
4d
IT Support Specialist
TFL INC —Omaha, NE
- Google Workspace
- Ability to lift 50 pounds
- Organizational skills
- Health insurance
- Dental insurance
Technical Support Analyst
Nebraska Medicine —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Writing skills
- Tuition reimbursement
- Opportunities for advancement
PC Support Specialist - Part Time Weekends
Children's Nebraska —Omaha, NE
- Part-time
- Mid-level
- Children
- Clean MVR report
5d
Desktop Engineer I
Osaic —La Vista, NE
- $53,000 - $62,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- 3 years
- Health insurance
- Dental insurance
12d
Division IT Support-Omaha
D.R. Horton —Omaha, NE
- Overtime
- Mid-level
- Office
- Bachelor's degree
- Employee stock purchase plan
- Disability insurance
Help Desk Specialist
Alliant Insurance Services —Omaha, NE
- $25.50 - $29.50 an hour
- Email
- Mid-level
- 1 year
- Associate's degree
- Health insurance
Quick Apply
MSP Customer Solutions Technician
HubWise Technology, Inc. —Omaha, NE
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Service Delivery Technician - Kiewit Technology Group 1
Kiewit Corporation —Omaha, NE
- Overtime
- Office
- Microsoft Office
- High school diploma or GED
- Health insurance
- Dental insurance
Site Infrastructure Specialist
Eaton —Omaha, NE
- $84,000 - $123,000 a year
- On call
- Background check
- Microsoft Outlook
- Mid-level
- Retirement plan
Desktop Support Engineer
Physicians Mutual Insurance Company, Inc. —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
3d
IT Support Technician
North End Teleservices, LLC —Omaha, NE
- Full-time
- Computer Science
- Basic math
- English
Quick Apply
2d
Desktop Support Engineer
Physicians Mutual —Omaha, NE
- Full-time
- Computer science
- Computer Science
- Mid-level
- Dental insurance
- Life insurance
3d
Support - Elementary IT - District Wide
Westside Community Schools —Omaha, NE
- $19.85 an hour
- Full-time
- Google Workspace
- Computer literacy
- Mid-level
Computer repair technician
Heartland Technology & Web Solutions —Council Bluffs, IA
- Part-time
- Driver's License
- Reliable transportation
- Communication skills
Field Support Technician
ECS Technology Solutions —Elkhorn, NE
- $52,000 - $64,000 a year
- Full-time
- Hybrid work
- Background check
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
IT Support Specialist
LBT, Inc. —Omaha, NE
- Mid-level
- Office
- Windows
Quick Apply
Tier 2 Support Engineer
ECS Technology Solutions —Elkhorn, NE
- $75,000 - $92,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
IT Help Desk Specialist
Riverside Technologies Inc —Omaha, NE
- $16 - $19 an hour
- Bilingual
- Background check
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
1d
Corporate Technical Support Associate
AMCON Distributing Company —Omaha, NE
- $31 - $32 an hour
- Computer science
- Computer Science
- Computer literacy
Quick Apply

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it technician jobs near blair, ne

Help Desk Operations Specialist

CACI -
Omaha, NE

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Job Details

Full-time
$49,200 - $100,900 a year
4 days ago

Benefits

Health insurance

Qualifications

Customer communication
CompTIA Security+

Full Job Description

Job Title: Help Desk Operations Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

* * *

The Opportunity:

As a Unit Level Intelligence (ULI) Toolkit Help Desk Support Specialist you will have the opportunity to serve as a direct point of contact for customers to support all Information Technology (IT) functions.

You will be responsible for troubleshooting customer applications, hardware, network, and related performance issues. Establish and maintain incidents in Jira; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents in Confluence.

Responsibilities:

Assume responsibility for Incident, Problem and Service Request resolution.
Proactively monitor calls, Incidents and Service Request workflows, processes, and queues to quickly identify and address issues that will impact the delivery or quality of services to users.
Identify, document, track, and examine customer reported issues in a Jira Ticketing System to ensure timely resolutions. Troubleshoot customer applications, hardware, network, and related performance issues.
Perform onsite and remote analysis, diagnosis, and resolution of complex customer problems.
Respond to telephone calls, e-mail correspondence, and service requests for technical support related to support networks, systems, and services. Contact customers to provide detailed instructions or status updates to ensure satisfactory situational awareness. Collect feedback from customers concerning their experience and build a knowledge management library to enhance the overall customer service experience.
Ensure maximum availability, security, and reliability of IT operations will be provided. Monitor IT systems and applications for risks, threats, vulnerabilities, and inefficiencies.
Write technical instructions, procedures for customers Draft, edit, maintain and provide input to local Help Desk Standard Operating Procedures (SOP).
Provide account management ensuring currency and accuracy of all users and computer accounts.
Create, manage, and audit user accounts and activity to ensure access, performance, and security guidelines are maintained.
Provide test and evaluation support for new technology and prepare the reports detailing the results of the test and evaluation including specific recommendations. Prepare, test, and implement scripts to simplify system tasks for local use.

Qualifications:

Required:

Active TS/SCI security clearance.
Bachelor's degree in technical discipline from an accredited college or university is required. Additional Network Administration experience may be substitute for a bachelor's degree.

Minimum 3 years of relevant experience
CompTIA Security+
Strong customer service and time management skills
Excellent communication and problem-solving skills
Creative thinking skills

Desired:

Knowledge of common customer service elements, processes, and techniques, including the IT Information Library (ITIL) processes.
Knowledge of Local Area Networks (LANs), Wide Area Networks (WANs), cloud computing, data center, server, and other communications systems to identify and resolve system and network issues.
Knowledge of office automation databases, devices, and related products to capture and track customer issues in a Ticketing System.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range :

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$49,200 - $100,900

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

it technician jobs in blair, ne

Help Desk Operations Specialist

IT Support Specialist

Technical Support Analyst

PC Support Specialist - Part Time Weekends

Desktop Engineer I

Division IT Support-Omaha

Help Desk Specialist

MSP Customer Solutions Technician

Service Delivery Technician - Kiewit Technology Group 1

Site Infrastructure Specialist

Desktop Support Engineer

IT Support Technician

Desktop Support Engineer

Support - Elementary IT - District Wide

Computer repair technician

Field Support Technician

IT Support Specialist

Tier 2 Support Engineer

IT Help Desk Specialist

Corporate Technical Support Associate

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