Top 2429 Customer experience manager Jobs in Bloomfield, Ct

Manager of Regulatory Affairs & Customer Quality
Forum Contract Manufacturing —Watertown, CT
- $75,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
- Health insurance
- Dental insurance
Quick Apply
4d
District Manager
Confidential —Hartford, CT
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Education
- Travel
- Paid holidays
- Health insurance
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Property Manager for Apartment Community
KONOVER RESIDENTIAL CORPORATION —Hartford, CT
- Full-time
- Basic math
- Office
- Residential
- Health insurance
- Dental insurance
Quick Apply
5d
Retail Store Area Supervisor (Key Carrier) - Full Time
Ocean State Job Lot —Bloomfield, CT
- $21 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Maintenance
- Profit sharing
- Paid holidays
4d
Account Manager - B2B Technology Distribution ($M+ Existing Book + Uncapped Commission)
Image Star —Middletown, CT
- $90,000 - $140,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Dental insurance
Product Manager, Mental Health Parity - Cigna Healthcare - Hybrid
The Cigna Group —Bloomfield, CT
- $113,200 - $188,600 a year
- Online Application
- 7 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
7d
Property Manager
Northpoint Management —West Hartford, CT
- $65,000 a year
- Full-time
- Mid-level
- Driver's License
- Team management
- Health insurance
- Dental insurance
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Account Manager - Tech
CFS —West Hartford, CT
- $65,000 - $100,000 a year
- Mid-level
- 2 years
- Commuter assistance
- Paid holidays
Conversion Services - Client Services Manager - Req #603
COCC —Southington, CT
- $95,700 - $143,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Wellness program
- Tuition reimbursement
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Supervisor of Enrollment Operations (West Hartford, CT / Hybrid)
FreedomCare —West Hartford, CT
- $25 - $28 an hour
- Hybrid work
- Spanish
- Mid-level
- Office
- Health insurance
- Retirement plan
Quick Apply
Customer Service Manager, Airport Customer Experience
American Airlines —Windsor Locks, CT
- $51,000 - $86,500 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
1d
Territory Manager
Reliable Respiratory —Simsbury, CT
- $100,000 - $180,000 a year
- Full-time
- Hospital
- Mid-level
- 3 years
Quick Apply
12d
Assistant General Manager
ImageFIRST Healthcare Laundry Specialists —Farmington, CT
- $130,000 - $150,000 a year
- Full-time
- Sales
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Customer Contact Center Manager
Voya Financial —Hartford, CT
- $78,990 - $98,740 a year
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- 1 year
- Paid holidays
- Health insurance
Practice Manager, Central Intake Call Center
BEHAVIORAL HEALTH NETWORK INC —Springfield, MA
- $97,500 a year
- Hybrid work
- Word processing
- Mid-level
- Master's degree
Relationship Manager
Navigate Affordable Housing Partners —Hartford, CT
- Full-time
- Background check
- Writing skills
- Research
Manager, Contact Center Partnerships
Webster Bank —Hartford, CT
- $74,000 - $86,000 a year
- Bachelor of Science
- 3 years
- High school diploma or GED
4d
Supervisor of Sales Operations (West Hartford, CT / Hybrid)
FreedomCare —West Hartford, CT
- $25 - $28 an hour
- Hybrid work
- Spanish
- Sales
- Mid-level
- Health insurance
- Retirement plan
Quick Apply
Lexus Business Manager
Hoffman Auto Group —East Hartford, CT
- $200,000 - $350,000 a year
- Dealership
- Mid-level
- 3 years
12d
Customer Solutions Manager
Chromalloy —Windsor, CT
- $93,720 - $123,008 a year
- Overtime
- Microsoft Excel
- 5 years
- Pass drug screening
- Wellness program
- Paid holidays
Quick Apply
7d

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Manager of Regulatory Affairs & Customer Quality

Forum Contract Manufacturing
Watertown, CT

Quick Apply

Job Details

Full-time
$75,000 - $90,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Vendor relationship building
Customer communication
Microsoft Outlook
Manufacturing
Manufacturing company experience

Full Job Description

1.0 PURPOSE

· To ensure organizational compliance with applicable regulatory requirements while managing and improving customer-facing quality processes. This position plays a critical role in maintaining product compliance, supporting regulatory submissions, and serving as the main point of contact for all customer quality concerns, complaints, and audits.

2.0 RESPONSIBILITIES/AUTHORITY

· Responsible for the development, maintenance, and oversight of regulatory and compliance programs.

· Contact person to interface directly with regulatory agencies and customers on matters related to compliance and product quality.

· Works with Quality Engineer as main point of contact for customer quality concerns for the purpose of working on, logging and tracking RCA activities.

· Manages and coordinates customer complaint resolution activities across departments assigning the person(s) responsible for root cause analysis (RCA).

· Manages customer audits and ensures timely and accurate follow-up on findings.

· Advises management on changes to regulatory requirements and their impact on products and operations.

· Ensures the company’s quality and environmental policies are implemented and the requirements of their ISO standards and regulations are met.

· Ensures that the company meets the FDA regulations and requirements as a manufacturer of components or medical devices.

· Ensures that regulations of export control compliance (ITAR and EAR) programs are implemented and are being followed.

· Identifies changes to regulations and next certifications the company should pursue to keep the organization at the forefront of customer requirements, or desired compliance.

· Leads or actively participates in continuous improvement initiatives aimed at enhancing operational efficiency, reducing waste, and driving productivity across the organization.

· Fosters and maintains strong, professional relationships with customers, vendors, and regulatory agencies to ensure alignment, trust, and compliance.

· Promotes a culture of continuous improvement by challenging existing processes and behaviors, encouraging innovation, and reinforcing accountability for enterprise-wide quality and performance excellence.

· Responsible for internal audit programs, training internal auditors, scheduling audits, reviewing reports and corrective actions.

3.0 DUTIES

Regulatory Affairs:

· Prepare, submit, and maintain regulatory filings.

· Management representative and monitor of global regulatory trends and ensure ongoing compliance with applicable standards (FDA, ISO 13485, etc.).

· Maintain and create up-to-date regulatory documentation and support internal/external audits and inspections.

· Collaborate and train product development and quality teams to define regulatory strategies for new and existing products.

· Track and report key quality metrics such as PPM, complaint trends, audit findings, and customer satisfaction indicators.

· Coordinate and host customer quality audits and follow through on required actions and documentation.

· Support the negotiation, review, and execution of customer quality agreements.

· Trains, coaches and mentors’ personnel to raise level of understanding of concepts related to regulatory compliance, quality, environmental systems, internal auditing, and good practices in documentation and manufacturing.

Customer Quality Management:

· Serve as the primary contact and coordinator for customer quality issues/complaints.

· Coordinate root cause analysis and implement CAPAs within the enterprise using cross functional teamwork to maintain high customer satisfaction ratings and implement effective corrective actions.

· Ensure that the documentation control process is implemented and followed by the organization.

· Promotes, leads and participates in quality and continuous improvement activities.

· Serves as liaison to external parties in matters related to quality systems and continuous improvement projects.

· Works with personnel at all levels to solve routine and special issues.

4.0 EDUCATION

· Bachelor of Science Degree preferably in Mechanical or Manufacturing Engineering. An Advanced Degree in related discipline a plus.

· Management and Problem-Solving Techniques courses such as: Certifications in Quality, Lean Manufacturing, Six Sigma, Technical Problem Solving or Root Cause Analysis.

· Training in compliance/regulatory programs a plus.

· Certified ISO 13485 Lead Auditor a plus.

5.0 EXPERIENCE

· 10 + years in management level regulatory or quality assurance roles in a manufacturing operation setting with a diverse well-rounded background.

· Minimum of 5 years in Quality administration or engineering role. Experience as Quality Manager and understanding of ISO Quality systems required.

· Knowledge of plastic injection molding processes related to medical devices a plus.

· Strong knowledge of safety procedures and policies a plus.

· Microsoft Office skills required (Excel, Word, PowerPoint, Outlook, etc).

6.0 PERSONAL CHARACTERISTICS

· Highly organized, a positive attitude with attention to detail.

· A highly self-motivated person.

· Willingness to learn and evolve skillsets.

· Excellent written and verbal communication skills.

· Strong interpersonal skills and a team builder.

7.0 REPORTING RELATIONSHIP

· President, Director of Engineering, Director of Operations

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer experience manager jobs in bloomfield, ct

Manager of Regulatory Affairs & Customer Quality

District Manager

Property Manager for Apartment Community

Retail Store Area Supervisor (Key Carrier) - Full Time

Account Manager - B2B Technology Distribution ($M+ Existing Book + Uncapped Commission)

Product Manager, Mental Health Parity - Cigna Healthcare - Hybrid

Property Manager

Account Manager - Tech

Conversion Services - Client Services Manager - Req #603

Supervisor of Enrollment Operations (West Hartford, CT / Hybrid)

Customer Service Manager, Airport Customer Experience

Territory Manager

Assistant General Manager

Customer Contact Center Manager

Practice Manager, Central Intake Call Center

Relationship Manager

Manager, Contact Center Partnerships

Supervisor of Sales Operations (West Hartford, CT / Hybrid)

Lexus Business Manager

Customer Solutions Manager

I want to receive the latest job alert for customer experience manager in bloomfield, ct

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