Top 11 Technical support analyst Jobs in Bloomfield, Ct

Technical Customer Support Senior Analyst (Mainframe Operations)
The Cigna Group —Bloomfield, CT
- $28 - $47 an hour
- Part-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Executive IT Support Sr Analyst
The Hartford —Hartford, CT
- $96,000 - $144,000 a year
- Full-time
- 7 years
- Office
- Windows
Helpdesk Analyst
Apollo Technology Solutions LLC —Middletown, CT
- Contract
- Windows
- Microsoft Office
- Entry level
Quick Apply
Application Support Analyst
absiusa —Hartford, CT
- $1 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Driver's License
- Travel
Quick Apply
Hybrid Desktop Support Analyst
Helion Technologies Inc —Springfield, MA
- $20 - $25 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Driving
- Paid training
- Mileage reimbursement
Quick Apply
Application Enablement & Support Analyst - Torrington
O&G Industries Inc —Torrington, CT
- Full-time
- Mid-level
- Fair chance
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Application Support Analyst (.Net /Field Centrix product)
Sonoma Consulting Inc. —Farmington, CT
- Full-time
- Mid-level
- SQL
- Analysis skills
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Executive IT Support Sr Analyst
The Hartford —Hartford, CT
Provide timely onsite and remote technical support, resolving issues across devices, collaboration tools, conferencing systems, and network connectivity.
$96,000 - $144,000 a year
Azure Solutions Engineer (Information Technology Analyst 3)
State of Connecticut - Department of Administrative Services —Hartford, CT
One (1) year of the General Experience must have been at the full professional working level with responsibility for performing a full range of complex…
$120,047 - $150,820 a year
5d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Service Support Analyst
The Ohio State University —Columbus, OH
Reporting to the Associate Director of Support Services, the IT Service Support Analyst is responsible for installation and configuration of desktop operating…
$26.78 - $34.95 an hour
1d
Service Desk Support Analyst
INFO ORIGIN INC —Columbus, OH
Experience learning and supporting new technologies and tools. Ability to analyze issues systematically, identify root causes, test solutions, and implement…
$30 - $33 an hour
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support analyst in bloomfield, ct

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near bloomfield, ct

Technical Customer Support Senior Analyst (Mainframe Operations)

The Cigna Group -
Bloomfield, CT

Apply Now

Job Details

Part-time
$28 - $47 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Smoking cessation program
Vision insurance
Life insurance

Qualifications

FTP
Automation
DB2
Incident management software
CICS
Mainframe
Problem management
Ticketing system technical support
Production troubleshooting

Full Job Description

Bring your expertise to a team that keeps critical systems running.
In this role, you will help ensure the stability and performance of our core mainframe environment. You’ll solve complex issues, improve operational processes, and partner across teams to keep business-critical systems available and reliable. This is a hands-on role for someone who thrives in a fast-paced environment and enjoys both troubleshooting and continuous improvement.

Responsibilities

Monitor the health of the mainframe environment in real time and act quickly to prevent or resolve system issues
Analyze and resolve batch job failures (abend resolution) to ensure schedules remain on track
Perform system maintenance activities, including IPLs and PORs, to maintain system stability
Investigate alerts and incidents, open and manage tickets, and drive issues through to resolution
Lead incident bridge calls, engaging the right teams to restore service quickly
Create and maintain clear documentation, including standard operating procedures (SOPs) and runbooks
Identify opportunities to improve monitoring quality and reduce unnecessary alerts
Partner with engineering, application, and vendor teams to strengthen incident response and system reliability
Support scheduling tools by managing agent installs, upgrades, and decommissions
Validate system performance after upgrades or changes to ensure stability
Provide Level 2 support and guidance to junior team members, helping build team capability
Anticipate potential issues and proactively address risks to minimize impact

Required Qualifications

5+ years of IT experience, with at least 5 years in IBM Mainframe Operations
Hands-on experience with mainframe scheduling tools (e.g., ESP, CA7, Robot, UC4)
Strong working knowledge of MVS, JES, CICS, DB2, and VTAM commands
Experience with JCL, NDM, and FTP processes
Proven ability to troubleshoot complex production issues and drive resolution independently
Experience using incident management tools such as ServiceNow
Strong prioritization skills with the ability to manage multiple incidents at once
Effective communication skills and ability to lead discussions during critical incidents
Demonstrated ability to collaborate across teams and influence outcomes
Self-starter mindset with the ability to work independently with minimal oversight

Preferred Qualifications

Experience in the healthcare or PBM industry
Exposure to process improvement or automation within operations environments
Associate’s degree, certification, or higher in a related field (or equivalent experience)
Experience mentoring or supporting junior team members

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 28 - 47 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now

Refine Your Search

technical support analyst jobs in bloomfield, ct

Technical Customer Support Senior Analyst (Mainframe Operations)

Executive IT Support Sr Analyst

Helpdesk Analyst

Application Support Analyst

Hybrid Desktop Support Analyst

Application Enablement & Support Analyst - Torrington

Application Support Analyst (.Net /Field Centrix product)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support analyst in bloomfield, ct

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected