Top 3 Help desk analyst Jobs in Bloomington, Il

IT Support Analyst
CIT Trucks —Normal, IL
- $28.50 - $32.25 an hour
- Full-time
- Research
- Mid-level
- Windows
- Health savings account
- Paid holidays
IT Analyst
PINNACLE ACTUARIAL RESOURCES INC —Bloomington, IL
- $80,000 - $110,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Profit sharing
- Disability insurance

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IT Analyst
PINNACLE ACTUARIAL RESOURCES INC —Bloomington, IL
Clear understanding of software development domain and principles, design patterns, code structure, programming languages (front end and backend).
$80,000 - $110,000 a year

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IT Support Analyst

CIT Trucks -
Normal, IL

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Job Details

Full-time
$28.50 - $32.25 an hour

Benefits

Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Prescription drug insurance

Qualifications

Windows
Bachelor's degree
Computer hardware
Hardware support
Customer support ticket management
WAN
Computer networking
Client-server architecture
Circuit boards

Full Job Description

Description:

At CIT Trucks, LLC, we fuel the engine of the American economy. With the trucking industry moving a staggering 76% of the nation’s goods, we are looking for competitive, high-velocity individuals ready to dominate with a premier Midwest leader. This isn’t just a job; it’s a high-impact career path backed by the massive purchasing power of a $38 million inventory and a proven track record of selling over 4,000 trucks annually.

Our team operates at a scale few can match, supported by over 360 professional service bays and a network of state-of-the-art body shops delivering elite-level craftsmanship. We are a dominant force across Illinois, Missouri, and Indiana, with 16 locations and a powerhouse workforce of 900+ employees. With revenues already exceeding $920 million and a clear trajectory to surpass $1 billion in the coming years, we are looking for the next generation of leaders to help us get there.

Why CIT Trucks? Your Path to the Top:

Join a Winning Legacy: Be a vital part of a rapidly growing company with a rock-solid track record of success.
Master Your Craft: Receive elite, comprehensive training and development designed to make you an industry expert.
Limitless Growth: We don't just hire; we promote. Advance your career through aggressive internal opportunities.

If you have the drive to match our volume and the motivation to support a critical national industry, CIT Trucks is where you belong.

Responsibilities of the IT Support Analyst entail:

Respond to requests for technical assistance via the phone and remote electronic control of user systems
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate actions
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates

CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes:

Paid holidays and PTO
Choice between 3 wide-ranging medical plans with prescription coverage
Option to participate in HSA or FSA savings accounts
Access to dental and vision insurance
Short- and long-term disability coverage
Company paid life insurance, as well as additional voluntary life insurance for self and family
401(k) retirement planning that has a dollar-for-dollar employer match up to 4%

Requirements:

The requirements to be an IT Support Analyst:

Bachelor’s Degree in an Information Technology related field
0-2 years of experience in a client/server environment
Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems
Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software
Working knowledge and understanding of relevant help desk tracking applications
Exceptional and professional communication skills, both written and oral
Comprehension of written data in related work documents
Ability to approach problems using logic and reason

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