BUDTENDER | FRONT DESK | FULFILLMENT SPECIALIST
Alternative title ideas: Cannabis Concierge, Cannabis Consultant, Cannabis Wellness Guide, Cannabis Retail Specialist
POSITION OVERVIEW
As a Budtender | Front Desk | Fulfillment Specialist at Pot Mamas, you are the heart of our customer experience. You'll float seamlessly between three critical roles: educating and guiding customers as a budtender, creating a warm first impression at the front desk, and ensuring precise order fulfillment behind the scenes. This is not a transactional retail job—this is a trusted guide position for customers navigating their cannabis wellness journey, many for the first time.
You'll embody the Pot Mamas mission: creating a judgment-free, education-first, luxury wellness experience that breaks grass ceilings and redefines what a dispensary can be.
KEY RESPONSIBILITIESBUDTENDER DUTIES
- Education First, Sales Second: Provide personalized, expert guidance to customers exploring cannabis for wellness, sleep, anxiety relief, pain management, creativity, and connection
- Product Knowledge Mastery: Maintain deep understanding of our curated product selection, including strain types (indica, sativa, hybrid), consumption methods (flower, edibles, tinctures, vapes), THC/CBD ratios, terpene profiles, and dosing guidelines
- Personalized Consultations: Conduct thoughtful, unhurried consultations that match customers to products based on their wellness goals, experience level, and lifestyle—never rush, never pressure
- Destigmatization Ambassador: Create a safe, welcoming environment for first-time and cannabis-curious customers; normalize cannabis use as a wellness tool
- Compliance Champion: Ensure all customer interactions, product recommendations, and transactions comply with Minnesota Office of Cannabis Management regulations
- Community Builder: Foster genuine connection with customers; remember their preferences, check in on their experience, and help them feel seen and valued
FRONT DESK DUTIES
- First Impression Excellence: Greet every customer with warmth, professionalism, and a genuine welcome—set the tone for the Pot Mamas experience
- Check-In & Verification: Verify customer identification (21+), manage waitlist or appointment flow, and ensure smooth entry into the retail space
- Concierge Service: Answer general questions, provide initial guidance, and direct customers to the right team member or area
- Atmosphere Management: Maintain a calm, organized, aesthetically cohesive front desk area that reflects our luxury wellness brand
- Customer Communication: Handle phone inquiries, respond to basic questions, and schedule consultations or events as needed
FULFILLMENT DUTIES
- Order Accuracy: Prepare customer orders with precision—verify product selection, dosage, quantity, and customer preferences
- Inventory Management: Maintain organized product storage, assist with restocking, and flag low inventory to management
- Packaging Standards: Ensure all orders meet Pot Mamas' luxury packaging philosophy—clean, intentional, compliant, and elevated
- METRC Compliance: Accurately track all product movement in Minnesota's seed-to-sale tracking system; maintain meticulous records
- Quality Control: Inspect product packaging for damage, expiration dates, and compliance labeling before fulfillment
- Behind-the-Scenes Excellence: Keep fulfillment area clean, organized, and operationally efficient at all times
REQUIRED QUALIFICATIONS
Essential:
- 21+ years of age (Minnesota legal requirement)
- High school diploma or equivalent
- Exceptional interpersonal and communication skills — you can read people, build trust quickly, and create genuine connection
- Commitment to education and service — you prioritize learning and helping others over transactional sales
- Judgment-free mindset — you meet people where they are without bias or stigma
- Attention to detail — accuracy matters in compliance, fulfillment, and customer care
- Adaptability — you can float between roles, adjust to customer flow, and handle shifting priorities with grace
- Professional presentation — you represent a luxury wellness brand in appearance, demeanor, and communication
- Availability: Flexible scheduling including evenings, weekends, and holidays (operating hours: 10am–8pm daily)
Preferred:
- Previous retail, hospitality, or customer service experience (luxury retail, wellness, or boutique environments a plus)
- Cannabis industry experience (budtending, dispensary operations, or cannabis education)
- Knowledge of cannabis strains, consumption methods, and wellness applications
- Experience with point-of-sale (POS) systems and inventory management software
- Background in therapy, coaching, wellness, or related fields
CORE COMPETENCIES
Customer-Centric Mindset: You genuinely care about helping people, not just making sales. You listen actively, ask thoughtful questions, and tailor recommendations to individual needs.
Brand Ambassador: You embody Pot Mamas values—warm, intelligent, disruptive, sophisticated, and unapologetically mission-driven. You understand our voice and represent it authentically.
Compliance Integrity: You take Minnesota cannabis regulations seriously and never cut corners. You understand that compliance protects our customers, our team, and our license.
Operational Excellence: You keep systems running smoothly—whether it's managing customer flow at the front desk, fulfilling orders accurately, or maintaining organized inventory.
Continuous Learner: The cannabis industry is evolving rapidly. You stay curious, seek out new product knowledge, and continuously refine your expertise.
Team Player: You support your colleagues, communicate proactively, and contribute to a positive, collaborative work environment.
WHAT WE OFFER
Compensation:
- Competitive hourly wage (commensurate with experience)
- Performance-based bonuses and incentives
- Employee product discounts
Professional Development:
- Comprehensive onboarding and cannabis education training
- Ongoing product knowledge workshops and certifications
- Leadership and career growth opportunities as Pot Mamas expands
Workplace Culture:
- Mission-driven, values-aligned team
- Judgment-free, inclusive, supportive environment
- Opportunity to be part of a groundbreaking movement in cannabis wellness
PHYSICAL REQUIREMENTS
- Ability to stand for extended periods (up to 8 hours)
- Ability to lift and carry up to 25 lbs (product inventory, supplies)
- Manual dexterity for handling product packaging and operating POS systems
- Clear verbal communication for customer consultations and team coordination
POT MAMAS COMMITMENT TO INCLUSION
Pot Mamas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
