Top 13 Reservation center associate Jobs in Bloomington, Mn

Resident Services Specialist
FirstService Residential —Bloomington, MN
- $23 - $24 an hour
- Extended hours
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
WORKPLACE AMBASSADOR
Flik Hospitality Group —Minneapolis, MN
- $24.50 - $25.00 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
RESERVATIONS COORDINATOR
Flik Hospitality Group —Minneapolis, MN
- $24.00 - $24.50 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid parental leave
Quick Apply
Guest Service Associate Front Desk
European Wax Center —Plymouth, MN
- $15 - $22 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Ember & Ice - Host Greeter
Omni Hotels & Resorts —Eagan, MN
- $17.50 an hour
- Weekends as needed
- Bar
- Ability to walk for extended periods
- Hotel
- COVID-19 protective measures
- Health insurance
Quick Apply
4d
Guest Services Manager
Hewing Hotel —Minneapolis, MN
- $60,000 - $65,000 a year
- Extended hours
- Microsoft Word
- Ability to walk for extended periods
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
3d
Executive Driver & Hospitality Concierge
NorthStar Equity Services, LLC —Minneapolis, MN
- $21 - $26 an hour
- Full-time
- 18 years or older
- CPR Certification
- Inventory management
- Free parking
- Health savings account
Quick Apply
Sheraton Minneapolis Downtown - Front Desk Supervisor
Aimbridge Hospitality —Minneapolis, MN
- $24 an hour
- Full-time
- CPR Certification
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Marquette Minneapolis Curio Collection - Front Desk Supervisor
Evolution Hospitality —Minneapolis, MN
- $22 - $23 an hour
- Full-time
- CPR Certification
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Administrative Generalist
Securitas Security Services —Saint Paul, MN
- $19 an hour
- Full-time
- 18 years or older
- Pass drug screening
- English
- Paid training
- AD&D insurance
2d
HSS Care Coordinator
Crestview Health Center —Saint Paul, MN
- Part-time
- 18 years or older
- Microsoft Excel
- Addiction Medicine
Quick Apply
Food + Beverage Manager
Hewing Hotel —Minneapolis, MN
- $60,000 - $62,000 a year
- Weekends as needed
- Microsoft Word
- Bar
- Ability to walk for extended periods
- AD&D insurance
- Paid holidays
Quick Apply
9d

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Resident Services Specialist

FirstService Residential -
Bloomington, MN

Quick Apply

Job Details

Full-time
$23 - $24 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Customer support experience within hospitality industry
Windows
Attention to detail

Full Job Description

Description

Job Overview:

The Resident Services Specialist will provide residents with information in response to inquiries, concerns and requests about products and services. In addition, the Resident Services Specialist will resolve complaints, errors, account questions, billing, and other queries. The Resident Services Specialist may occasionally log and document residents' calls If necessary or directed by management.

Your Responsibilities:

Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly.
- Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of all inquiries
- Document resolution of all interactions within the appropriate systems and applications
- Resolve all open inquiries within prescribed timelines
Thoroughly and efficiently gather information from residents, board members, and vendors, access their account and evaluate their needs, educate them where applicable to prevent the need for future contacts and document interactions through contact tracking.
- Provide quality service and support in a variety of areas
- Review and close all homeowner service tickets and Open Calls in Connect that are not specifically awaiting an Association Manager response
- Maintain a balance between company policy and customer benefit in decision-making. Handles issues in best interest of both customer and company.
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Work cross functionally to effectively solve client facing problems
- - waive late fees, if appropriate
- Move in/out scheduling, including making special arrangements
- Clubhouse and party room reservations
- Elevator reservations, including making special arrangements
Assist realtors and sellers ordering resale documents
Assist with homeowner document requests
Additional assignments and duties may be assigned from time to time

Additional Duties:

Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by management.
Perform any range of special projects, tasks, and other related duties as assigned.

Skills & Qualifications:

Associate's degree in business or related field preferred, or equivalent combination of education and experience.
2-3 years customer service experience in a service industry setting
Must have strong proficiency in Windows and Microsoft Office (Outlook, Word, Excel, etc.).
Ability to learn and navigate new technology platforms
Property Management or Real Estate experience is a plus
Interact effectively, communicate clearly, and understand meeting the needs of others.
Excellent organization, planning, motivation, and interpersonal skills.
Critical thinking, complex problem solving, judgment, and decision-making ability.
Must have a strong work ethic and be detail-oriented with excellent multi-tasking skills.
Ability to prioritize work, meet deadlines, and work well under pressure.
Ability to work with sensitive or confidential information.
Ability to work in a team environment as well as independently and be self-driven.

Physical Requirements:

Able to lift up to 30 pounds.
Able to use hands and arms for calculating, typing, grasping, pulling, etc.
Able to perform tasks requiring eye-hand contact.
Able to squat, kneel, stoop to floor level, occasional climbing, and walking.
Able to speak clearly and make self-understood.
Able to see objects closely to print; read instructions and recognize numerals.
Able to disseminate colors.
Able to hear background noises.
Able to distinguish smells to potential hazards.
Able to concentrate without interruptions.
Able to follow instructions and handle occasional stress on the job.
Occasionally reaches at or above the shoulder height.
Ability to talk on the phone and work on a computer for long period of times
Ability to work extended/flexible hours and weekends occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match.

Compensation: $23 - $24 hourly

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

reservation center associate jobs in bloomington, mn

Resident Services Specialist

WORKPLACE AMBASSADOR

RESERVATIONS COORDINATOR

Guest Service Associate Front Desk

Ember & Ice - Host Greeter

Guest Services Manager

Executive Driver & Hospitality Concierge

Sheraton Minneapolis Downtown - Front Desk Supervisor

Marquette Minneapolis Curio Collection - Front Desk Supervisor

Administrative Generalist

HSS Care Coordinator

Food + Beverage Manager

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