Top 856 Quality improvement manager Jobs in Boca Raton, Fl

Program Manager, Customer Experience (WOW Programs)
Chewy —Plantation, FL
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
10d
Sr Program Manager
Chewy —Plantation, FL
- $129,500 - $207,000 a year
- Full-time
- 6 years
- Research
- SQL
- Paid holidays
- Health insurance
Manufacturing Manager
Stryker —Fort Lauderdale, FL
- $118,000 - $196,700 a year
- Full-time
- Engineering
- 3 years
- Organizational skills
- Health savings account
- AD&D insurance
Quality Manager RN
HCA Healthcare —Fort Lauderdale, FL
- Full-time
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Landscape Maintenance Account Manager
Dias Brothers Landscaping Services —Delray Beach, FL
- From $65,000 a year
- Full-time
- Mid-level
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
9d
Training & Technical Assistance Lead
South Florida Wellness Network, Inc. —Fort Lauderdale, FL
- $65,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Quality Manager
CANIK USA LLC —West Palm Beach, FL
- $130,000 - $140,000 a year
- Overtime
- Background check
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
9d
Nurse Manager, Neuro ICU
Grammar LLC —Delray Beach, FL
- Full-time
- Nursing
- RN License
- BLS Certification
Quick Apply
General Manager – Aircraft Maintenance & Avionics Operations
TLC Aviation —Fort Lauderdale, FL
- Full-time
- Customer service
- 5 years
- Bachelor's degree
- Paid holidays
- Relocation assistance
Quick Apply
Production Manager
JL Closets, Inc. —Boca Raton, FL
- $80,000 - $110,000 a year
- Full-time
- No experience needed
- Assembly
- Analysis skills
- Paid time off
Quick Apply
10d
Nurse Manager (Trauma ICU)
Delray Medical Center —Delray Beach, FL
- Full-time
- Nursing
- RN License
- Customer service
- Health insurance
- 401(k)
Quick Apply
Quality Control Manager - Ready Mix Concrete
Elysian Resources, Inc —Fort Lauderdale, FL
- $125,000 - $150,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Paid holidays
- Health insurance
Quick Apply
9d
Aviation Quality Assurance (QA) Manager
TLC Aviation —Fort Lauderdale, FL
- Full-time
- Management
- Customer service
- In-person
- Paid holidays
- Health insurance
Quick Apply
Experienced Commercial Roofing Construction Manager
Advanced Roofing Inc —Fort Lauderdale, FL
- $90,000 - $110,000 a year
- Full-time
- Background check
- 18 years or older
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Studio Manager / Lead Instructor
Enqor, LLC —Wellington, FL
- From $48,000 a year
- Full-time
- CPR Certification
- First Aid Certification
- Organizational skills
- Employee discount
- Opportunities for advancement
Quick Apply
14d
Plant Manager
Renew Life Formulas, LLC —Sunrise, FL
- Full-time
- Background check
- Spanish
- Management
- Health insurance
- Dental insurance
Quick Apply
Dialysis Nurse Manager
Confidential —Lauderhill, FL
- $40 - $47 an hour
- Full-time
- Background check
- Nursing
- RN License
- Paid holidays
- Paid time off
Quick Apply
2d
Automotive Warranty Processing Manager
QB Business Solutions —West Palm Beach, FL
- $65,000 a year
- Full-time
- Office
- Continuous improvement
- Travel
- Paid training
- Health insurance
Quick Apply
11d
Site Manager – Clinical Research (Neuroscience & Psychedelics)
Segal Trials —Lauderhill, FL
- Full-time
- Psychiatry
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Aquarium Service Manager
Reef Aquaria Design —Fort Lauderdale, FL
- From $70,000 a year
- Weekends as needed
- Clean driving record
- Office
- Residential
- Paid holidays
- Health insurance
Quick Apply

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Program Manager, Customer Experience (WOW Programs)

Chewy -
Plantation, FL

Apply Now

Job Details

Full-time
$86,500 - $138,500 a year
10 days ago

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Flexible spending account
Adoption assistance
Family leave
Parental leave
Employee assistance program
Vision insurance
Pet insurance

Qualifications

Program design
Program management
Requirements design
Business requirements
Cross-functional team management
Cross-functional communication

Full Job Description

Job Description:

Our Opportunity:

Chewy is seeking a highly creative and innovative Program Manager for its “WOW” team, a customer experience leader passionate about creating genuine, memorable moments that surprise and delight our pet parents and their pets. This role is responsible for owning the strategy, execution, measurement, and continuous evolution of key customer lifecycle experiences that strengthen customer relationships and drive measurable business outcomes. The right person will have an insatiable curiosity about our customers, with the goal of engaging them with the right experiences or gifts at meaningful points in their customer journey in ways that improve engagement, retention, sentiment, etc. This person will partner cross-functionally with Customer Care, Brand Marketing, PR/Social, Merchandising, Product, and other key verticals to drive maximum, measurable impact to customer behavior and engagement with the Chewy brand. This leader should be able to think critically, be comfortable with data to understand the impact of the programs we manage, and have the drive to iterate, test, learn, and scale new customer experiences.

What You’ll Do:

Own and continuously evolve multiple customer lifecycle experiences, independently developing program strategies, objectives, roadmaps, and measurable success criteria.
Think critically and closely follow the customer lifecycle to ensure WOW programs align with critical customer milestones as part of a comprehensive engagement strategy, creating experiences they never expected but immediately recognize as uniquely Chewy.
Maintain overall service delivery to internal and external customers, inclusive of SLA management, product quality, vendor-side support, and all other controllable inputs. While some elements of this process will be managed by our WOW Operations team, it’s your responsibility to inspect, ask questions, identify any gaps, and ensure we are controlling the cost and value of these programs.
Develop measurement frameworks that translate customer insights, operational learnings, and business performance into clear recommendations, strategic decisions, and scalable program improvements. If results fall short, adapt quickly, learn, and make changes to improve the customer experience.
Independently develop hypotheses, testing frameworks, and customer experience recommendations that strengthen lifecycle programs. Partner closely with WOW Operations to design, execute, measure, and optimize experiences through experimentation to determine where WOW creates the most value for our customers and Chewy.

What You’ll Need:

At least 5 years of experience in a Program Management role.
Strong written communication skills, including the ability to produce concise, executive-ready strategies, business cases, execution plans, and results recaps that clearly communicate customer impact, business outcomes, recommendations, and next steps.
Proficiency in defining program requirements that drive intended results and using data to determine their effectiveness (for the WOW team, inventing metrics might also come with the territory).
Demonstrated ability to lead multiple cross-functional programs end-to-end from concept through execution - exercising sound judgment, building alignment with partners, and bringing forward thoughtful recommendations with limited direction while protecting the customer experience.
To be extremely comfortable ‘living in the gray.’ This is a unique role and a unique department - it’s part science, part art. You must be able to build programs in ambiguity without always having concrete direction.
High levels of creativity - in many ways, you’ll be paving the way and redefining standards of what it means to surprise and delight customers - creating strategies, gift ideas, and special moments should come naturally.
Some travel may be required.

Bonus:

Experience in customer retention and/or loyalty marketing
Previous experience in a CX environment, especially eCommerce

The base salary range for this role is $86,500 - $138,500.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now

Refine Your Search

quality improvement manager jobs in boca raton, fl

Program Manager, Customer Experience (WOW Programs)

Sr Program Manager

Manufacturing Manager

Quality Manager RN

Landscape Maintenance Account Manager

Training & Technical Assistance Lead

Senior Quality Manager

Nurse Manager, Neuro ICU

General Manager – Aircraft Maintenance & Avionics Operations

Production Manager

Nurse Manager (Trauma ICU)

Quality Control Manager - Ready Mix Concrete

Aviation Quality Assurance (QA) Manager

Experienced Commercial Roofing Construction Manager

Studio Manager / Lead Instructor

Plant Manager

Dialysis Nurse Manager

Automotive Warranty Processing Manager

Site Manager – Clinical Research (Neuroscience & Psychedelics)

Aquarium Service Manager

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