Top 9 technical associate Jobs in boca raton, fl

Help Desk Technician
JRM Construction Management, LLC —Boca Raton, FL
- Weekends as needed
- Windows
- Driver's License
- Travel
1d
Help Desk Technician II
US DEFAULT GROUP INC —Boca Raton, FL
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Information Technology – Help Desk
COMSYS —Pompano Beach, FL
- Full-time
- Entry level
- Health insurance
- Dental insurance
Help Desk Analyst II (On-site) - Contract
Windward Risk Managers —Boca Raton, FL
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
14d
Help Desk Analyst (Fort Lauderdale, FL)
World Travel Holdings Inc —Fort Lauderdale, FL
- $24 - $26 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid holidays
- Disability insurance
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
MSP - Help Desk Level II LOCAL CANDIDATES ONLY
Computer Business Solutions —Fort Lauderdale, FL
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
2d

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Helpdesk Tier 2
TGIPOWER LLC —Boca Raton, FL
Flexibility in scheduling is required to accommodate project deadlines, urgent issues, and after-hour maintenance calls.
$65,000 - $75,000 a year
Quick Apply
Technology Service Center Analyst II
TROC —Coral Gables, FL
The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses.
$65,000 - $75,000 a year
Quick Apply
10d

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TP- HELP DESK TECHNICIAN
TP Mechanical Contractors LLC —Columbus, OH
1-3 years of IT help desk or technical support experience. CompTIA Network+ or similar networking certification (a plus). Ability to walk job sites.
Quick Apply
Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
Quick Apply

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technical associate jobs near boca raton, fl

Help Desk Technician

JRM Construction Management, LLC -
Boca Raton, FL

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Job Details

1 day ago

Qualifications

Cloud identity and access management (IAM)
Knowledge management
Email customer support
IT user and group management
Phone communication
Procedural guides
IT asset management
Standard Operating Procedures (SOPs) implementation
Laptop (troubleshooting support)
Peripheral setup
Firmware
Windows
Incident Escalation
Virtualization tools
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Azure AD
Desktop applications
Vendor communication
Customer service knowledge base
MFA
IP networking
Productivity software
Phone triage
Online help documentation

Full Job Description

Company Overview

JRM is one of the top General Contracting and Construction Management Firms with over a decade of trusted experience. Headquartered in New York City with offices in New Jersey, California, and Florida, JRM delivers the highest quality services to clients that include City, State & Federal Agencies, Fortune 500 corporations, respected property owners & developers, major law firms, media & tech firms, leading luxury retailers, renowned hospitality groups, life sciences & healthcare organizations, and financial services firms. JRM knows that dedicated, accomplished employees are the heart of any successful enterprise. We are focused on maintaining a diverse, inclusive, and authentic workplace and are always looking to add passionate personnel to our teams across the US.

Job Summary

The Help Desk Technician I provides Tier 1 technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
Experience with Active Directory user administration and a modern ticketing system.
Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
Willingness to learn, follow SOPs, and escalate appropriately.
Valid driver's license for occasional site travel preferred.

Computer Systems

Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

On site support with some remote assistance.
Occasional nights/weekends for planned work.
Ability to lift/move up to ~25–35 lbs (monitors, small printers).

#LI-OnSite

All qualified applicants will receive consideration for employment at JRM without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

The salary range listed in job postings reflects the Company's good-faith estimate at the time of posting. Actual compensation may vary based on factors such as position tier, geographic location, work experience, market conditions, education/training, and skills.

For more information on how JRM Construction Management collects and uses your personal information, reference our Privacy Policy.

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technical associate jobs in boca raton, fl

Help Desk Technician

Help Desk Technician II

Information Technology – Help Desk

Help Desk Analyst II (On-site) - Contract

Help Desk Analyst (Fort Lauderdale, FL)

Support Help Desk Analyst

MSP - Help Desk Level II LOCAL CANDIDATES ONLY

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