Top 82 Guest service agent Jobs in Boca Raton Fl

Customer Care Agent - Customer Care
180 Seminole Hard Rock Support Services —Hollywood, FL
- Weekends as needed
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Tuition reimbursement
Quick Apply
7d
Front Desk Agent
Hilton Boca Raton Suites —Boca Raton, FL
- $17.75 an hour
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Renaissance Boca Raton —Boca Raton, FL
- $17 an hour
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
4d
Front Desk Agent
Opal Grand Resort —Delray Beach, FL
- $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Criminal background check
- Disability insurance
- Health insurance
Quick Apply
Cloister Guest Relations Agent
The Boca Raton —Boca Raton, FL
- $19 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Ability to lift 25 pounds
5d
Night Auditor /Front Desk Agent
Embassy Suites by Hilton Boca Raton —Boca Raton, FL
- $16.50 - $17.50 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Agent
Hampton Inn Ft. Lauderdale/Pompano Beach —Pompano Beach, FL
- $17.00 - $17.50 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
On Call For ALL Departments
Lexima —Boca Raton, FL
- $17.50 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Front Desk Agent- Holiday Inn Boca Raton North
Lexima —Boca Raton, FL
- $16.50 an hour
- Full-time
- Inventory management
- Hotel
- High school diploma or GED
Front Desk Agent
Hyatt Place Delray Beach —Delray Beach, FL
- $15 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Front Desk Agent
KW Property Management LLC —Pompano Beach, FL
- Part-time
- High school diploma or GED
- Driver's License
- Organizational skills
Quick Apply
Front Desk Agent Part Time Evenings
KW Property Management LLC —Fort Lauderdale, FL
- $19 an hour
- Part-time
- High school diploma or GED
- Driver's License
- Organizational skills
Quick Apply
2d
Front Desk Agent
TRU HOME2 SUITES POMPANO BEACH —Pompano Beach, FL
- English
- Hotel
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
7d
Guest Service Agent
Hilton —Fort Lauderdale, FL
- Full-time
- Hotel
- Entry level
3d
Experience Agent
The Boca Raton —Boca Raton, FL
- $19 an hour
- Full-time
- English
- High school diploma or GED
- Ability to lift 50 pounds
Hotel Front Desk Agent
Sheraton Suites Cypress Creek —Fort Lauderdale, FL
- $17 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Flexible schedule
Quick Apply
Front Desk Agent
The Brazilian Court Hotel —Palm Beach, FL
- Computer literacy
- Hotel
- Computer skills
- Flexible schedule
Beach Club Guest Relations Manager
The Boca Raton —Boca Raton, FL
- Full-time
- Microsoft Excel
- Writing skills
- English
Front Desk Agent
KW PROPERTY MANAGEMENT & CONSULTING —Boynton Beach, FL
- Part-time
- Spanish
- English
- Mid-level
Quick Apply
Guest Services Agent / Spa & Salon Specialist / Plus Commission on Spa & Salon Services
Hippocrates Wellness —West Palm Beach, FL
- $19.50 an hour
- Weekends as needed
- Hybrid work
- Hospitality
- Customer service
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
8d

I want to receive the latest job alert for guest service agent in boca raton fl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near boca raton fl

Front Desk Agent jobs in Delray Beach, FL

Front Desk Agent jobs in Pompano Beach, FL

Front Desk Agent jobs in Fort Lauderdale, FL

Front Desk Agent jobs in Boynton Beach, FL

Front Desk Agent jobs in Boca Raton, FL

Guest Service Agent jobs in Boca Raton, FL

Guest Service Agent jobs in Fort Lauderdale, FL

Guest Service Agent jobs in West Palm Beach, FL

Front Desk Agent jobs in Lake City, FL

Front Desk Agent jobs in Pullman, WA

Front Desk Agent jobs in Jacksonville, FL

Front Desk Agent jobs in Pinellas Park, FL

Front Desk Associate jobs in New York, NY

Gym Front Desk jobs in Dallas, TX

Front Desk Receptionist jobs in Chandler, AZ

Ramp Agent jobs in Dallas, TX

Front Desk Agent jobs in San Antonio, TX

Front Desk Agent jobs in Chicago, IL

Front Desk Agent jobs in Chino Hills, CA

Front Desk Receptionist jobs in Upper Marlboro, MD

Customer Care Agent - Customer Care

180 Seminole Hard Rock Support Services
Hollywood, FL

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Health insurance
Tuition reimbursement

Qualifications

Phone communication

Full Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Specialist position represents an advancement beyond the Customer Care Representative role with more specialized, complex reservations work and fewer repetitive inbound phone calls. The Specialists will handle group reservations and setup as well as complex VIP reservations. They will answer calls as well, but to a lesser degree than Customer Care Representatives, given the load of complex reservations work for which they’re responsible (often not generated by a phone call). Specialists will research and investigate guest concerns heard through various channels including calls, emails, GEM surveys, Mystery Shoppers, Social Media outlets, etc.

What We Offer:

Paid Weekly
Competitive Health Plans
Training and Development
Tuition Reimbursement
Team Member Discounts
Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.
Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.
Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment
Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return
Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest
Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management
Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.
Creating and maintaining group master accounts
Inputting group rooming lists as needed
Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts
Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing
Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met
Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members
Escalating difficult and complex situations as they arise
Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated
Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings
Works diligently to support the “Five Fs” culture and team philosophy throughout the property.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do
Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.
Knowledge of Social Media and the role they play.
Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus
Strong verbal communication and interpersonal skills
Experience handling guest calls in a sales-oriented inbound environment
Experience handling reservations in the casino / hospitality industry is considered a plus
Ability to work independently and under direct supervision, while maintaining a high level of productivity
Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor
Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.
Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite
Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check
Drug Screen

Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Quick Apply

Refine Your Search

guest service agent jobs in boca raton fl

I want to receive the latest job alert for guest service agent in boca raton fl

Related Searches

Explore jobs in more locations

What We Offer:

Paid Weekly

Competitive Health Plans

Training and Development

Tuition Reimbursement

Team Member Discounts

Much More!

Responsibilities:

Answering inbound telephone calls in a skills-based environment where transactions range from account inquiries and complimentary requests to complex hotel, dining, event and entertainment reservations for VIP guests

Responding to and researching guest concerns through various forms of communication which can include but not be limited to calls, chat, text, emails etc.

Extending the appropriate guest appeasement for service breakdowns or relationship recovery. Document, track and communicate resolution for each guest.

Serving as escalation point for difficult player-related telephone calls; amicably resolve guest related problems in a fast paced environment

Reviewing, on a proactive basis, charges posted to hotel folios by new gaming guests during an evaluation period; assisting Player Development to pick-up charges as appropriate to enhance guest experience and intent to return

Providing guests with a clear picture of Seminole Gaming’s products and services; always leading the call without failing to listen to the voice of the guest

Ensuring that guest requests for reservations and other services are met and confirmed within the guidelines established by management

Handling hotel cashiering duties in the form of posting and refunding advanced deposits, etc.

Creating and maintaining group master accounts

Inputting group rooming lists as needed

Working as liaison between Customer Care and Hotel Sales department to ensure the integrity of all group-related room inventory and master accounts

Serving as a point of escalation for Customer Care Representatives in need of help with complex reservation processing

Sensing and exploiting up-sell opportunities where appropriate; always attempting to cross-sell in cases when a specific request cannot be met

Presenting, at all times, a positive view of the Seminole Gaming and its properties when interacting with guests and fellow team members

Escalating difficult and complex situations as they arise

Work with Quality Coach, Team Leaders and Managers to evaluate individual performance and make efforts to improve performance where the need has been indicated

Provide Team Leaders with important observations culled from many guest interactions, offering suggestions to improve process, product or service offerings

Works diligently to support the “Five Fs” culture and team philosophy throughout the property.

Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.

Demonstrate actions and behaviors that reinforce the Company’s mission, “Unconquered Vision, Unparalleled Service, Unlimited Future,” and values of Fast, Fun, Friendly, Fresh and Focused in all we do

Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures

Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

One year or more of directly related experience in an inbound contact center

Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette

Strong Business Writing skills. Ability to communicate in multiple channels always representing the company professionally.

Knowledge of Social Media and the role they play.

Knowledge of property management, reservations and player tracking systems (e.g. LMS, ARTS, CMP) along with proficiency in basic Windows and MS Office packages are considered a plus

Strong verbal communication and interpersonal skills

Experience handling guest calls in a sales-oriented inbound environment

Experience handling reservations in the casino / hospitality industry is considered a plus

Ability to work independently and under direct supervision, while maintaining a high level of productivity

Must be able to remain in a seated position for an entire shift, handling transactions which require repetitive finger and wrist motion (keyboard data entry) as well as prolonged viewing of data on a computer monitor

Must be prepared and able to handle, with composure and tact, a high volume of repetitive guest interactions including escalated calls.

Must be prepared to creatively resolve guest disputes; must be prepared to honor or decline guest requests in a manner which is authoritative and confident, yet respectful and polite

Must demonstrate scheduling flexibility, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required

As part of the Seminole Hard Rock Support Services employment process, final candidates will be required to complete a background check. These background checks may include, but are not limited to:

Criminal Background Check

Drug Screen