Top 43 Remote contact center supervisor Jobs in Boca Raton Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Study Participant Recruiter
Headlands Research —Lake Worth, FL
- $21 - $24 an hour
- Temporary
- Spanish
- HIPAA
- English
- Health savings account
- Disability insurance
Billing Supervisor
Codemax LLC —Fort Lauderdale, FL
- $65,000 - $85,000 a year
- Full-time
- Addiction Medicine
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
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IT Service Desk Analyst
Twin-Star International Inc —Boca Raton, FL
- Computer science
- Computer Science
- 5 years
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Medicare Sales Supervisor
HEALTHPLANONE, LLC —Sunrise, FL
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
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Registered Nurse-Patient Aligned Care Team (Care manager)
US Veterans Health Administration —Sunrise, FL
- $97,198 - $176,691 a year
- Part-time
- Background check
- Nursing
- Doctoral degree
- Paid holidays
- Paid time off
4d
Supervisory Dental Assistant
US Veterans Health Administration —Oakland Park, FL
- $59,515 - $77,366 a year
- Part-time
- Background check
- Dental office
- Pass drug screening
- Paid parental leave
- Paid holidays
Vetco Operations Leader
Petco —Davie, FL
- Full-time
- Sales
- Computer literacy
- Writing skills
- Health insurance
- 401(k)
Lead CT Tech
HCA Healthcare —Tamarac, FL
- 12 hour shift
- 3 years
- Senior level
- Radiology
- Employee stock purchase plan
- Disability insurance
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Remote Contact Center Supervisor
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remote contact center supervisor jobs near boca raton fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

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Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

remote contact center supervisor jobs in boca raton fl

Remote Contact Center Supervisor

Study Participant Recruiter

Billing Supervisor

IT Service Desk Analyst

Medicare Sales Supervisor

Registered Nurse-Patient Aligned Care Team (Care manager)

Supervisory Dental Assistant

Vetco Operations Leader

Lead CT Tech

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