Top 8 Tier 2 help desk Jobs in Boca Raton Fl

Help Desk Technician I
JRM Construction Management, LLC —Boca Raton, FL
- Weekends as needed
- Driver's License
- Travel
- Communication skills
Help Desk / IT Support Specialist
Shoes For Crews North America, LLC —Boca Raton, FL
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Communication skills
Quick Apply
Service Desk Technician
Flagler Technologies LLC —Boca Raton, FL
- $50,000 - $65,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Windows
- Dental insurance
- Paid time off
Quick Apply
IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida
Flagler Technologies LLC —Boca Raton, FL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- 4 years
- Dental insurance
- Paid time off
Quick Apply
IT Technician
Consolidated Water Group, —Coral Springs, FL
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid time off
Quick Apply
MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
Quick Apply
Residential Construction Project Manager - West Palm Beach, FL
Property Masters —West Palm Beach, FL
- $75,000 - $85,000 a year
- Background check
- Construction site
- Computer literacy
- Fuel card
- Paid holidays
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10d

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System Administrator (Onsite)
PBACO Holding LLC —Palm Springs, FL
Communication: Excellent written and verbal communication skills for interacting with technical and non-technical audiences. RTP (Real-time Transport Protocol).
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2d
Senior IT Specialist
Lamark Media —Boca Raton, FL
Ability to communicate clearly with both technical and non-technical users. Act as the first point of escalation for technical issues and service desk support…
$80,000 - $90,000 a year
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8d

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Help Desk Technician I

JRM Construction Management, LLC -
Boca Raton, FL

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Job Details

Qualifications

Cloud identity and access management (IAM)
Knowledge management
Computer operation
Email customer support
IT user and group management
Phone communication
Procedural guides
IT asset management
Standard Operating Procedures (SOPs) implementation
Laptop (troubleshooting support)
Peripheral setup
Firmware
Operating system updates
Incident Escalation
Virtualization tools
Driver's License
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration
Azure AD
Desktop applications
Vendor communication
Customer service knowledge base
MFA
IP networking
Productivity software
Phone triage

Full Job Description

Company Overview

At JRM Construction, we build more than exceptional spaces - we build talented teams, rewarding careers, and trusted relationships. As a leading employee-owned construction firm, our people take ownership of every project and work collaboratively to deliver outstanding quality and a positive client experience. Guided by integrity, teamwork, continuous improvement, and genuine care for our people, JRM provides an environment where employees can grow and help shape the company's long-term success.

Job Summary

The Help Desk Technician provides technical support to both onsite and remote employees. Responsibilities include first-line troubleshooting, device setup, account administration, and accurate ticket documentation. Issues beyond Tier 1 scope should be escalated to Tier 2 in accordance with established SOPs and SLAs.

Responsibilities and Duties

Serve as the first point of contact via phone, email, walk-up, or ticketing system; triage, resolve, and/or route incidents and requests.
Install and configure end-user hardware and peripherals (desktops/laptops, monitors, printers, headsets, VoIP handsets) and apply approved firmware/driver updates.
Support Windows 10/11, Microsoft 365 apps, and common line-of-business applications per the knowledge base.
Perform account administration in Active Directory/Azure AD (password resets, unlocks, group membership updates) and basic Microsoft 365 tasks (mailbox, license assignment per standard operating procedure).
Execute standardized onboarding/offboarding checklists (devices, accounts, MFA, mailbox/OneDrive access, distribution lists).
Maintain meticulous ticket documentation (troubleshooting steps, resolution, user comms) and close tickets in compliance with SLAs and categorization standards.
Manage and track end-user assets; assist with periodic inventories and device lifecycle processes.
Coordinate vendor support when issues cannot be resolved in-house; provide clear case notes/logs.
Travel to local offices/job sites as needed; support occasional off-hours maintenance windows with prior notice.
Shadow Tier 2 on advanced issues, imaging/MDM tasks, and site cutovers.
Contribute KB articles and improve runbooks based on resolved tickets.

Qualifications and Skills

1–2 years in a Help Desk/Desktop Support role (or equivalent internship/certifications).
Working knowledge of Windows 10/11, Microsoft 365 apps, and basic networking concepts (IP/DNS, Wi-Fi, VPN) sufficient to triage Tier 1 issues.
Experience with Active Directory user administration and a modern ticketing system.
Strong troubleshooting, communication, and time-management skills; ability to handle multiple tickets concurrently.
Willingness to learn, follow SOPs, and escalate appropriately.
Valid driver's license for occasional site travel preferred.

Computer Systems

Mid-level experience with Microsoft Office 365, Active Directory Administration, and Virtualization Technologies
Proficient with Windows 10, Windows 7, and Microsoft Office suite

Working Conditions

On site support with some remote assistance.
Occasional nights/weekends for planned work.
Ability to lift/move up to ~25–35 lbs (monitors, small printers).

#LI-OnSite

All qualified applicants will receive consideration for employment at JRM without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.

The salary range listed in job postings reflects the Company's good-faith estimate at the time of posting. Actual compensation may vary based on factors such as position tier, geographic location, work experience, market conditions, education/training, and skills.

For more information on how JRM Construction Management collects and uses your personal information, reference our Privacy Policy.

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tier 2 help desk jobs in boca raton fl

Help Desk Technician I

Help Desk / IT Support Specialist

Service Desk Technician

IT Service Desk Technician Tier 2 - Hybrid Boca Raton Florida

IT Technician

MSSP Analyst L1

Residential Construction Project Manager - West Palm Beach, FL

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