Top 453 Customer experience specialist Jobs in Boise, Id

Self-Reliance Specialist - WEL
State of Idaho —Boise, ID
- $21.42 an hour
- Weekends as needed
- Pass drug screening
- Office
- Children
- Paid parental leave
- Paid holidays
14d
Web Sales & Fulfillment Specialist
CNCPROS INTERNATIONAL —Nampa, ID
- From $25 an hour
- Full-time
- QuickBooks
- Warehouse
- Fair chance
- Paid time off
Quick Apply
Care Guide Support Specialist
Blue Cross of Idaho —Meridian, ID
- $26.12 - $36.58 an hour
- Full-time
- Mid-level
- Administrative experience
- Case management
- Paid holidays
- Disability insurance
Administrative Support Specialist
GGN Solutions inc —Boise, ID
- From $28 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Flexible schedule
Quick Apply
1d
Customer Order Specialist
Central Garden & Pet —Boise, ID
- Full-time
- Remote
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Quick Apply
7d
Patient Access Specialist
St. Luke's Health System —Boise, ID
- Part-time
- Hospital
- High school diploma or GED
- Clinic
Quick Apply
Administrative Support Specialist
Boise City Housing Authority —Boise, ID
- From $45,841 a year
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Patient Access Specialist 1
St. Luke's Health System —Boise, ID
- Full-time
- High school diploma or GED
- Entry level
Quick Apply
Call Center Support Specialist
PAYLOCITY CORPORATION —Meridian, ID
- $25 an hour
- Full-time
- Spanish
- English
- Project management
- Health insurance
- Dental insurance
Quick Apply
Intake Specialist (In-Office if Local / Remote if Non-Local)
UNITED WOUND HEALING PS —Boise, ID
- $19 - $23 an hour
- Overtime
- Microsoft Outlook
- Pass drug screening
- HIPAA
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Specialist
Delta Dental Of Idaho —Boise, ID
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
1d
Telehealth Specialist Transfer Center
St. Luke's Health System —Boise, ID
- $17.32 - $19.00 an hour
- 12 hour shift
- Administrative experience
- High school diploma or GED
- Communication skills
Quick Apply
3d
Family Engagement Specialist
Ada County —Boise, ID
- $22.99 - $26.79 an hour
- Weekends as needed
- Customer service
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
Patient Access Specialist 1 - Connect Call Center Switchboard
St. Luke's Health System —Boise, ID
- 8 hour shift
- High school diploma or GED
- Children
- Entry level
- Paid time off
Quick Apply
12d
Billing & Invoicing Specialist
CO-Energy —Boise, ID
- $23 - $25 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Support Specialist
Liberty Healthcare Corporation —Boise, ID
- $18 - $20 an hour
- Full-time
- Computer skills
- In-person
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
7d
Customer Service Specialist II - Parks and Recreation
City of Boise, ID —Boise, ID
- $16.15 - $18.92 an hour
- 8 hour shift
- Background check
- Clean driving record
- Inventory management
- Commuter assistance
- Paid parental leave
10d
Technical Records Specialist 1
State of Idaho —Boise, ID
- $18.61 - $22.42 an hour
- Full-time
- Research
- Office
- Entry level
- Paid parental leave
- Paid holidays
12d
Environmental Specialist
Johnny on the Spot Environmental —Boise, ID
- $22 - $30 an hour
- Nights as needed
- Spanish
- US work authorization
- Warehouse
- Paid holidays
- Health insurance
Quick Apply
Pharmacy Prior Authorization Specialist l Onsite - Boise
Blink Health —Boise, ID
- Office
- High school diploma or GED
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
13d

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Self-Reliance Specialist - WEL

State of Idaho -
Boise, ID

Apply Now

Job Details

Full-time
$21.42 an hour
14 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Loan forgiveness
Flexible schedule
Life insurance
Retirement plan

Qualifications

Interviewing clients
De-escalation techniques
Conflict de-escalation
Quality data entry

Full Job Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

*THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

The Division of Welfare is currently recruiting for a full time, permanent (with benefits) Self-Reliance Specialist to work in our Westgate field office in Boise. This position works in high volume, fast paced work environment to assist customers for various benefits and services, while meeting and sustaining accuracy and productivity standards. While this position works with families to help them find self-reliance, this is not a social work position and does not include long-term case management. While this position does work in an office and may provide face-to-face services, the majority of the work is done via phone.

The Self-Reliance Benefits program works with families who are applying for or are receiving benefits through the Supplemental Nutrition Assistance Program, Health Care Assistance Programs, Idaho Child Care Program, and/or cash assistance programs. Direct customer service may be conducted face-to-face or on the telephone and is dependent upon the unit of the vacancy being filled.

This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test.

BENEFITS:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit at retirement.
11 paid holidays
Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
Paid parental leave
Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
2 voluntary supplemental retirement plans including both pre-tax and Roth options
Deferred compensation plan
Life insurance for self, spouse, and children
Short and long-term disability insurance
Flexible Spending Accounts (FSA)
Wide variety of training opportunities
Some positions offer flexible hours and/or telecommuting
Additional perks and discounts available through medical provider
Public Service Loan Forgiveness (PSLF) Eligibility
Employee assistance program

Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*

EXAMPLE OF DUTIES:

Service Delivery/Eligibility Decisions

Review and determine eligibility for the Supplemental Nutrition Assistance Program, cash assistance, and Health Care Assistance Programs.
Apply complex policies, procedures, and legal requirements.
Provide direct customer service either by face-to-face interactions or via telephone and/or mail.

Interpersonal

Requires personal interaction (face-to-face and/or via telephone, mail, or email) with customers and related agencies/individuals when intimate household circumstances are being addressed.
Requires skillful de-escalation when working with customers in high stress, upsetting situations.

Policy/Technical

Gather, verify, interpret, and act on personal information from various sources to case actions.
Develop, adapt and maintain management systems to support workload activities and meet federally mandated outcome/reporting requirements.
Perform complicated analytical problem resolution and ensure data quality in automated system processing.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum and specialty qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

Experience conducting and documenting sensitive fact-finding interviews. Typically gained by at least six months of experience OR completion of some college courses in a human services field. Types of qualifying experience could include a background in credit collection, law enforcement, financial institutions or social service programs/services where detailed interviews were used to elicit information from customers that was then used to determine the outcome or eligibility for services. This background may also have been obtained through upper division college-level courses in a human services field. Experience as a receptionist, basic sales associate/retail clerk, or any position at that level does not meet this qualification.
Experience dealing with individuals who are in stressful situations from varying cultural/socioeconomic backgrounds and de-escalating emotionally charged situations. Typically gained by least six months of experience in a business setting where I handled upset or angry customers.
Experience applying written policies and criteria and determining qualifications for services or benefits. Typically gained by at least six months of experience OR completion of some college courses in a human services field. Types of qualifying experience could include a background in finance, lending, law, or business. This background may also have been obtained through upper division college-level courses in a human services field. General data entry or reception work does not qualify.
Experience managing a workload with conflicting priorities. Typically gained by at least six months of experience managing a workload with conflicting priorities.
Experience entering and retrieving data using a computerized records system. Typically gained by at least six months of experience entering and retrieving data using a computerized record system.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 11:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]
PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.

Apply Now

Refine Your Search

customer experience specialist jobs in boise, id

Self-Reliance Specialist - WEL

Web Sales & Fulfillment Specialist

Care Guide Support Specialist

Administrative Support Specialist

Customer Order Specialist

Patient Access Specialist

Administrative Support Specialist

Patient Access Specialist 1

Call Center Support Specialist

Intake Specialist (In-Office if Local / Remote if Non-Local)

Customer Service Specialist

Telehealth Specialist Transfer Center

Family Engagement Specialist

Patient Access Specialist 1 - Connect Call Center Switchboard

Billing & Invoicing Specialist

Customer Support Specialist

Customer Service Specialist II - Parks and Recreation

Technical Records Specialist 1

Environmental Specialist

Pharmacy Prior Authorization Specialist l Onsite - Boise

I want to receive the latest job alert for customer experience specialist in boise, id

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