Top 4147 Program management Jobs in Boise, Id

Director of Account Management
Better Business Bureau, Great West and Pacific —Meridian, ID
- $115,000 - $140,000 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Presentation skills
- Paid holidays
- Disability insurance
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Retail General Manager, The Village at Meridian
Vuori, Inc —Meridian, ID
- $76,000 - $107,000 a year
- 8 hour shift
- Merchandising
- Maintenance
- Mid-level
- Health insurance
- Paid time off
Quick Apply
10d
Sr. Program Lead, Professional Education, CKMH
American Heart Association —Boise, ID
- $84,400 - $113,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
Customer Service Manager - Aerospace
Eaton —Boise, ID
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Director, Provider Relations & Network Management - Remote in Idaho
UnitedHealthcare —Boise, ID
- $112,700 - $193,200 a year
- Full-time
- Pass drug screening
- Travel
- Organizational skills
Manager, Project and Program Management
Deloitte —Boise, ID
- Mid-level
- Office
- Bachelor's degree
Program Manager, Medicare Stars & Quality Improvement (Utah/Idaho Health Plan)
Molina Healthcare —Boise, ID
- $73,102 - $142,549 a year
- Full-time
- Writing skills
- Analysis skills
- Organizational skills
- Health insurance
Specialist, Risk and Compliance Services (Center of Excellence)
Deloitte —Boise, ID
- $63,000 - $116,000 a year
- Full-time
- Microsoft Outlook
- Research
- Mid-level
5d
Program Management Coordinator
Plexus —Nampa, ID
- $45,300 - $67,900 a year
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
10d
Family Nurse Practitioner and/or Physician Assistant
Sage Health Care, PLLC —Boise, ID
- Full-time
- Nursing
- Psychiatry
- Urgent Care
Quick Apply
Microsoft Cloud Administrator
Data Airflow, LLC —Boise, ID
- Full-time
- Office
- US work authorization
- SharePoint
- Health savings account
- Dental insurance
Quick Apply
Safety Manager
Confidential —Boise, ID
- $90,000 - $110,000 a year
- Full-time
- 5 years
- Writing skills
- Driver's License
- Health savings account
- Health insurance
Quick Apply
8d
Bilingual Loss Mitigation/Mortgage Loan Collector (Spanish)
Idaho Housing and Finance Association —Boise, ID
- Call employer
- Spanish
- English
- Mid-level
3d
Senior Engineer, Tailings and Closure
Teck —Idaho
- $101,000 - $131,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Associate Attorney
Vial Fotheringham LLP —Boise, ID
- $83,000.00 - $97,251.73 a year
- Full-time
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Nurse Practitioner/Physician Assistant - CT Surgery - Full Time - Boise
Saint Alphonsus Health System —Boise, ID
- 8 hour shift
- Surgery
- Inpatient
- Operating room
- Dental insurance
- Paid time off
Quick Apply
Quality Control Technician
Premier Aggregates —Eagle, ID
- $70,000 - $80,000 a year
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Neonatal Nurse Practitioner or Physician Assistant- 1.00 FTE, Boise/Nampa
Saint Alphonsus Health System —Boise, ID
- Full-time
- Nursing
- RN License
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
School Psychologist
Caldwell School District —Caldwell, ID
- $50,252 - $74,800 a year
- Full-time
- School experience
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Process Project Engineer
Bel Group —Nampa, ID
- Construction site
- Engineering
- Office

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program management jobs near boise, id

Director of Account Management

Better Business Bureau, Great West and Pacific
Meridian, ID

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Job Details

Full-time
$115,000 - $140,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Revenue growth
Growing experience
Managing customer accounts
Customer retention strategy
Tooling
Team leadership
Coaching
Operations transformation
Digital transformation
Managing clients in a customer support role
Data-driven problem-solving
Predictive analytics projects
Change management support (employee development activity)
AI-driven automation
AI strategy
Sales automation technologies
Senior leadership

Full Job Description

Job Title: Director of Account Management
Location: Hybrid; primarily remote with some in-person and travel as needed
Wage Range: $115,000 - $140,000 Annually

Help Businesses Thrive Through Trust & Connection

At Better Business Bureau Great West + Pacific, we believe trust is the foundation of every successful business relationship. We help over 22,000 Accredited Businesses grow with confidence across Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, and parts of Wyoming — providing support, credibility, and meaningful connections within their communities.

We're looking for an experienced, transformation-minded leader to take the helm of our Account Management division, overseeing Customer Success and Collections, and shape what comes next. If you're energized by building intelligence-driven retention engines, designing customer journeys that drive real outcomes, developing managers into stronger leaders, and using AI and automation to scale impact without losing human touch, we'd love to meet you.

What You'll Be Doing

As Director of Account Management, you'll lead two managers and a combined team of approximately twenty across Customer Success and Collections. You'll be both architect and operator — setting strategy for how we engage, retain, and grow our Accredited Business relationships, and rolling up your sleeves to make it happen.

This is a hands-on leadership role inheriting a team mid-transformation. You'll have real latitude to shape the future state — including how we leverage HubSpot, AI agents, and automation to deliver a stronger, more proactive, and more scalable Accredited Business experience.

Design and evolve dynamic customer journeys that drive engagement, retention, and revenue across the Accredited Business lifecycle — onboarding, renewal, recovery, and reinstatement
Build behavior-triggered playbooks and customer health scoring that surface risk and opportunity early — 60 to 90 days before renewal, not 30
Lead, coach, and develop the Customer Success Manager and Billing Manager — growing them into stronger leaders capable of producing results through their teams
Own the intelligence infrastructure that connects Account Management activity to financial outcomes: retention by tenure, renewal revenue, AB churn, net AB growth, and the metrics that aren't being measured yet but should be
Drive the team's transition to HubSpot and the adoption of AI and automation tools that scale customer experience and team capacity
Partner with our Business Intelligence and AI teams as a co-creator of internal agent infrastructure
Design tiered engagement models (white-glove, hybrid, tech-touch) that scale capacity without sacrificing the relationship
Build customer advocacy programs that turn Accredited Businesses into champions through case studies, testimonials, and community
Partner cross-functionally with Business Development, Marketing Solutions, Trust Advocates, Standards, Resolutions, and Business Intelligence to align the end-to-end Accredited Business experience
Handle escalations and high-impact customer conversations when needed
Build scalable processes, training, and team structure as we grow
Foster a culture of accountability, curiosity, and continuous improvement

What We're Looking For

A tenured leader with seven or more years of progressive experience in customer success, account management, or customer operations, with at least three years at the director level
Demonstrated success driving retention outcomes, reducing churn, and generating revenue through service delivery — with measurable, specific results you can point to
Experience leading through managers — growing leaders, not just managing individual contributors
Hands-on experience designing customer journeys, building behavior-triggered playbooks, and developing customer health scoring or equivalent early-warning frameworks
Demonstrated experience leveraging AI and automation to scale customer success — predictive analytics, AI-powered communication tools, automated workflows, and the like
Familiarity with customer success platforms and CRM platforms (HubSpot strongly preferred)
Experience operationalizing tiered engagement models that balance personalized service with technology-enabled scale
Strong analytical mindset with a bias toward data-informed decision-making
Genuine intellectual curiosity about how AI, automation, and data science will reshape account management over the next 3–5 years
Excellent communication and executive presence, comfortable presenting to senior leadership, engaging with high-value clients, and inspiring teams
Change leadership experience: a track record of transforming reactive teams into proactive, data-driven ones, and of positioning new tools as capability multipliers rather than job threats
Industry-agnostic; skills, outcomes, and the ability to translate experience to our environment outweigh background in any specific sector
A leadership style that balances strategic thinking with execution, equally comfortable in the boardroom and in a 1:1 coaching conversation

Why You'll Love Working at BBB

We believe in supporting our employees as much as we support the businesses we serve. You'll join a mission-driven team that values collaboration, growth, and community impact.

Mission-driven organization focused on trust and community impact
Supportive, collaborative, and people-first environment
Medical, Dental, and Vision insurance options
100% employer-paid life and long-term disability insurance
401(k) with company match
Paid holidays, PTO, and your birthday off with pay
Professional development and growth opportunities
Flexibility to work remotely while engaging with the broader BBB community

At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Ready to join the team and show off your skills? Please apply now to join BBB's team, and let's create workplace magic together!

Quick Apply

Refine Your Search

program management jobs in boise, id

Director of Account Management

Retail General Manager, The Village at Meridian

Sr. Program Lead, Professional Education, CKMH

Customer Service Manager - Aerospace

Director, Provider Relations & Network Management - Remote in Idaho

Manager, Project and Program Management

Program Manager, Medicare Stars & Quality Improvement (Utah/Idaho Health Plan)

Specialist, Risk and Compliance Services (Center of Excellence)

Program Management Coordinator

Family Nurse Practitioner and/or Physician Assistant

Microsoft Cloud Administrator

Safety Manager

Bilingual Loss Mitigation/Mortgage Loan Collector (Spanish)

Senior Engineer, Tailings and Closure

Associate Attorney

Nurse Practitioner/Physician Assistant - CT Surgery - Full Time - Boise

Quality Control Technician

Neonatal Nurse Practitioner or Physician Assistant- 1.00 FTE, Boise/Nampa

School Psychologist

Process Project Engineer

I want to receive the latest job alert for program management in boise, id

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