Top 3547 Customer service supervisor Jobs in Bolingbrook Il

Customer Success Manager-Logistics Operations
Diagnostic Support Services —Aurora, IL
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Office
- Health insurance
- Dental insurance
Quick Apply
Supervisor, Industrial Vending Support
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Program Supervisor
Sevita —Naperville, IL
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Paid time off
5d
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Customer Service Representative
WeatherTech —Bolingbrook, IL
- From $22.50 an hour
- Weekends as needed
- Computer literacy
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - Associate
UChicago Medicine —Burr Ridge, IL
- Full-time
- Spanish
- Windows
- High school diploma or GED
4d
Pharmacy Customer Service Associate
Walgreens —Bolingbrook, IL
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
9d
Customer Service Associate I
Dollar Tree —Bolingbrook, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Quality Control Supervisor
RTC —Romeoville, IL
- 18 years or older
- Spanish
- Microsoft Excel
- Commuter assistance
- Paid holidays
10d
RN Clinical Support Supervisor - Evenings 3-11p
Generations at Applewood LLC —Matteson, IL
- $42 - $46 an hour
- Full-time
- Nursing
- Microsoft Excel
- Skilled nursing facility
Quick Apply
Assistant Automotive Service Center Manager
Blain's Farm & Fleet —Romeoville, IL
- Up to $23.50 an hour
- Full-time
- Pass drug screening
- English
- Mid-level
- Disability insurance
- Health insurance
Doula Supervisor - $2,500 Sign On Bonus
Easterseals Serving Chicagoland and Greater Rockford —Chicago, IL
- $44,098 - $55,123 a year
- Weekends as needed
- Spanish
- Management
- Hospital
Quick Apply
Restoration Supervisor
SERVPRO of La Grange Park / North Riverside —Broadview, IL
- $20 - $35 an hour
- Overtime
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Maintenance Supervisor
Talerico-Martin Corp. —Summit Argo, IL
- From $76,000 a year
- Overtime
- 5 years
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
CNC Shift Supervisors - 2 open positions - One 2nd Shift and One 3rd Shift
Chicago White Metal Casting, Inc. —Bensenville, IL
- $20 - $22 an hour
- Multiple hires
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
9d
Production Supervisor
SAI Advanced Power Solutions —Franklin Park, IL
- From $70,000 a year
- Full-time
- 18 years or older
- Microsoft Access
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse Supervisor - RN - Full-Time - $2,500 Sign-On Bonus!
St. Patrick's Residence —Naperville, IL
- $40 - $42 an hour
- Full-time
- CPR Certification
- Nursing
- Skilled nursing facility
- Health savings account
- Dental insurance
Quick Apply
6d
Registered Nurse Supervisor
Norridge Gardens —Norridge, IL
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Clinical Supervisor RN, Home Health
CENTER OF ILLINOIS HOME HEALTHCARE INC —Arlington Heights, IL
- $85,000 - $105,000 a year
- Full-time
- RN License
- Mid-level
- Home Health
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative
Callas Kingsley Electrical Sales —Wood Dale, IL
- $50,000 - $70,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Customer Success Manager-Logistics Operations

Diagnostic Support Services
Aurora, IL

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Customer communication
Teamwork
Management
Team development
Bachelor's degree
Attention to detail
Management reporting

Full Job Description

Company Summary:

Diagnostic Support Services (DS2) provides healthcare organizations with the most needed laboratory and medical support services — including custom kitting & supplies, specimen collection & medical services, medical courier & transportation, and technology & integration.

Our mission is to serve as a single point of contact for our clients, helping them integrate our solutions and proprietary technology into their workflow to create efficiency, reduce costs, and stay competitive.

We proudly support a wide range of healthcare organizations — from medical laboratories and pharmaceutical companies to direct-to-consumer healthcare brands and clinical research organizations.

At DS2, our team is dedicated to delivering prompt, specialized, and compassionate service with a clear focus on improving both customer experience and patient outcomes.

Job Summary:

The Manager, Customer Success & Logistics is responsible for leading the day-to-day operations of DS2's Customer Success and Logistics functions, ensuring exceptional client service, operational efficiency, and successful execution of client programs. This role provides leadership, coaching, and oversight to the Customer Success Project Management team while serving as a key operational partner across departments including Warehouse, Logistics, Phlebotomy, Sales, Finance, and Operations.

The Manager is responsible for overseeing client support activities, logistics coordination, transportation quoting, carrier management, operational workflows, and service delivery execution. This position ensures client needs are met through proactive communication, effective problem-solving, and cross-functional collaboration while driving process improvements that enhance customer satisfaction, operational performance, and scalability.

The ideal candidate is a strong people leader with experience in customer success, logistics, and operational management who thrives in a fast-paced healthcare services environment and is committed to delivering exceptional service to both clients and patients.

Key Responsibilities:

Team Leadership & Customer Success Oversight

Lead and support the Customer Success Project Management team, including coaching, training, performance management, and operational guidance.
Oversee daily workflows and ensure timely completion of client requests, escalations, and operational tasks.
Foster a customer-centric culture focused on responsiveness, accountability, and service excellence.
Assist with onboarding and training of new team members.
Monitor team performance metrics and identify opportunities for operational improvement and development

Logistics Management

Coordinate and oversee logistics operations related to client services, shipments, scheduling, courier coordination, and field support.
Manage time-sensitive logistics requests and ensure operational deadlines are consistently met.
Work closely with courier vendors, carriers, field teams, warehouse operations, and internal departments to ensure successful service execution.
Prepare and manage transportation and logistics quotes for courier and carrier services based on client needs, geographic locations, turnaround times, and service levels.
Evaluate carrier options and recommend cost-effective and operationally efficient logistics solutions.
Monitor logistics workflows and identify areas for process improvement and efficiency.
Troubleshoot operational issues and provide timely resolutions to minimize service disruptions.

Operational Support & Process Management

Maintain documentation related to client requirements, logistics workflows, pricing requests, and operational procedures.
Assist with implementation planning and operational readiness for new and existing clients.
Support internal reporting initiatives and provide insights related to client activity, carrier performance, and logistics operations.
Ensure compliance with company procedures, service standards, and client-specific requirements.
Assist in developing and improving SOPs, workflows, and customer success processes.

Cross-Functional Collaboration

Partner with Operations, Sales, Finance, and Customer Support teams to ensure alignment on client deliverables and operational priorities.
Communicate operational updates, risks, and service concerns proactively to leadership and stakeholders.
Support process improvement initiatives focused on operational efficiency and customer satisfaction.

Qualifications

Bachelor’s degree preferred or equivalent professional experience.
5+ years of experience in Customer Success, Logistics Coordination, Operations Management, or Team Leadership roles.
Experience in healthcare, laboratory services, mobile phlebotomy, or medical logistics is required.
Previous experience managing or leading teams in a fast-paced operational environment.
Strong background in logistics management, courier coordination, or transportation operations.
Experience preparing courier, freight, or carrier-related quotes and coordinating transportation solutions.
Exceptional organizational and multitasking skills with strong attention to detail.
Ability to manage multiple priorities and shifting operational demands.
Strong written and verbal communication skills.
Proficiency in CRM systems such as Salesforce, logistics platforms, and Microsoft Office.

Work Conditions:

On-site at DS2’s Aurora facility.
May involve lifting up to 50 lbs and occasional after-hours availability for facility emergencies or maintenance work.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Are you able to work in office, 5 days a week?

Experience:

Management: 1 year (Required)
Healthcare: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in bolingbrook il

Customer Success Manager-Logistics Operations

Supervisor, Industrial Vending Support

Program Supervisor

Remote Customer Service Representative

Customer Service Representative

Customer Service Representative - Associate

Pharmacy Customer Service Associate

Customer Service Associate I

Quality Control Supervisor

RN Clinical Support Supervisor - Evenings 3-11p

Assistant Automotive Service Center Manager

Doula Supervisor - $2,500 Sign On Bonus

Restoration Supervisor

Maintenance Supervisor

CNC Shift Supervisors - 2 open positions - One 2nd Shift and One 3rd Shift

Production Supervisor

Registered Nurse Supervisor - RN - Full-Time - $2,500 Sign-On Bonus!

Registered Nurse Supervisor

Clinical Supervisor RN, Home Health

Customer Service Representative

I want to receive the latest job alert for customer service supervisor in bolingbrook il

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