Top 30 Help desk support Jobs in Bonita Springs Fl

Network Support Technician
Inserso Corporation —Fort Myers, FL
- Full-time
- Mid-level
- Travel
- US work authorization
Quick Apply
IT Analyst
United Digestive —Fort Myers, FL
- Weekends as needed
- HIPAA
- Mid-level
- Office
Quick Apply
Technical Support Specialist
Rentvine —Estero, FL
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Finance
- Bachelor's degree
3h
IT Support Specialist
MODERN TEK SOLUTIONS LLC —Fort Myers, FL
- $20 - $21 an hour
- Full-time
- Mid-level
- Office
- Travel
- Profit sharing
- Disability insurance
Quick Apply
CJIS Hardware, Software and Data Support Specialist
THE 20TH JUDICIAL CIRCUIT OF FLORIDA —Fort Myers, FL
- $66,722.76 a year
- Weekends as needed
- Hybrid work
- Azure
- Computer Science
- Mid-level
- Paid holidays
- Tuition reimbursement
10d
IT Support Technician
UMI Stone/Opustone —Naples, FL
- Overtime
- Computer science
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Disability insurance
Quick Apply
IT Support Specialist
Entech Computer Services LLC —Fort Myers, FL
- $50,000 - $60,000 a year
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Entech —Fort Myers, FL
- Full-time
- Background check
- Azure
- Basic math
- Paid holidays
- Disability insurance
OPS Non-Student Help Desk Support Associate
Florida Gulf Coast University —Fort Myers, FL
- Part-time
- Computer literacy
- Office
- High school diploma or GED
IT Technician for Enterprise Clients
Cook Technology Corp —Fort Myers, FL
- $16 - $30 an hour
- Part-time
- Mid-level
- Windows
- Communication skills
- Opportunities for advancement
Quick Apply
Onboarding/Offboarding Engineer
Entech —Fort Myers, FL
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Depot and Deployment Engineer
Entech —Fort Myers, FL
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Customer Scheduling Agent
ARQAI LLC —Fort Myers, FL
- $25 - $28 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
6d
Onboarding/Offboarding Engineer
Entech Computer Services LLC —Fort Myers, FL
- $75,000 - $85,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Depot and Deployment Engineer
Entech Computer Services LLC —Fort Myers, FL
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Network Administrator Tier 2-3 Local Applicants Only
SJC Technology Inc. —Fort Myers, FL
- $23 - $26 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- Travel
- Paid time off
- Referral program
Quick Apply
9d
Data Coordinator
Grace Place for Children and Families —Naples, FL
- Full-time
- Background check
- Classroom
- Microsoft Outlook
Quick Apply
6d
Security Operations Center Lead
Florida Gulf Coast University —Fort Myers, FL
- Full-time
- Computer Science
- HIPAA
- Analysis skills
Operations Manager
TeleSpecialists LLC —Fort Myers, FL
- Psychiatry
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
Member Experience Manager
EōS Fitness —Fort Myers, FL
- $18 - $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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help desk support jobs near bonita springs fl

Network Support Technician

Inserso Corporation -
Fort Myers, FL

Quick Apply

Job Details

Full-time

Qualifications

Computer hardware
Desktop (troubleshooting support)
Systems engineering
Networking equipment (troubleshooting support)
Hardware diagnostics

Full Job Description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.

The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. This position supports Surge Support requirements and is subject to inclusion in future contract iterations based on evolving program needs and contract scope.

Responsibilities:

Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
Assist in testing, applying, and maintaining server configurations and related security patches.
Assist in maintaining and checking the health of systems and backups to include restore testing.
Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
Provide inventory support and input to the provided inventory system for the customer.
Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
Conduct or provide new equipment deployments and/or requested deployment support.
Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
Analyzes functional business requirements and design specifications for functional activities.
Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer’s needs are met.
Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Required Skills/Experience:

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
Associate Degree or equivalent experience.
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role.
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
General knowledge network products and systems.
Experience in a rapid paced, time sensitive, high-quality environment.
Must have excellent team skills and collaboration skills.
Attention to detail and follow-through.
Ability to work with minimal supervision.
Must pass Motor Vehicle Records check as this position is classified as a “Regular Driver” and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.

Preferred Skills/Experience:

Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
Experience evaluating system performance results and recommending improvements or optimizations.
Experience performing IT hardware repairs and installing replacement parts.
Experience planning and leading technology assignments and projects.
Prior hands-on experience with the setup, configuration and administration of servers and backups.
Experience functioning as a technical expert across multiple project assignments.
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Physical and/or Mental Qualifications:

Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

Quick Apply

Refine Your Search

help desk support jobs in bonita springs fl

Network Support Technician

IT Analyst

Technical Support Specialist

IT Support Specialist

CJIS Hardware, Software and Data Support Specialist

IT Support Technician

IT Support Specialist

IT Support Specialist

OPS Non-Student Help Desk Support Associate

IT Technician for Enterprise Clients

Onboarding/Offboarding Engineer

Depot and Deployment Engineer

Customer Scheduling Agent

Onboarding/Offboarding Engineer

Depot and Deployment Engineer

Network Administrator Tier 2-3 Local Applicants Only

Data Coordinator

Security Operations Center Lead

Operations Manager

Member Experience Manager

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