Qualification Standards
Education & Experience:
- High School diploma or equivalent preferred
- Previous customer service& hotel experience preferred
- At least 3 years of progressive experience in a related field
- Previous supervisory experience preferred
- At least 3 years practical experience in one or more of the technical trades (HVAC, Refrigeration, Plumbing, Electrical, etc.)
- Previous experience with budgeting helpful
- Any license the property may require
Tools & Equipment:
- Computer, projector, copier, fax machine, scanner, other office equipment, telephone
- 2 Way radios, surveillance TVs
- Hand and power tools, electrical test equipment, refrigeration equipment, plumbing equipment, welding equipment, audio-visual equipment, pipe cutting equipment, telephone, office equipment, computer/computerized monitoring systems
Work Environment:
- Under variable temperature conditions
- Under variable noise levels
- Around chemicals, fumes and or odor hazards
- Around dust and or mite hazards
Physical Requirements:
- Long hours sometimes required
- Must be able to stand and/or walk for lengthy periods of time as the property is patrolled and guarded.
- Must be able to climb stairs, descend stairs
- Must be able to move quickly and agilely if a situation requiring quick assistance arises
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- Ability to bend, stretch, twist or reach with your body and arms
- Ability to work under variable temperatures and noise levels
- Near Vision - The ability to see details at close range
Mental Requirements:
- Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
Other abilities, skills, knowledge:
- Refrigeration, electrical and plumbing skills, boiler operation and maintenance skills, water treatment and chiller operation knowledge
- Must have a valid driver’s license
- Working knowledge of all legal issues in compliance with CFC/EPA/ADA/IAQ/OSHA
- Knowledge of energy management an asset
Duties & Functions
Essential:
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
- Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
- Supervise and train all Engineering staff
- Coordinate all Engineering staff scheduling
- Assist in creating and adhering to annual budget for the department
- Assist in developing and implementing plans to keep property, equipment, and grounds in an acceptable state of repair
- Assist in creating and implementing preventive maintenance program for all hotel equipment
- Execute periodic inspection of all safety systems
- Ensure that room maintenance requests are handled in a prompt and courteous manner
- Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Guest Services. Take immediate action as necessary
- Design construction and repair projects
- Check appearance of all department employees to ensure compliance with NCHR Standards of Appearance, council when necessary
- Assist in training of all positions within department
- Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
- Must be able to perform all department duties
- Ensure engineering staff adheres to Loss Prevention guidelines
- Assist as Property Security as requested
- Maintain pool and spa – clean, vacuum, adjust chemical levels, change valves, and replace filters. Maintain records of chemical balances
Marginal
- Other duties as required
- Participate in staff and other meetings
Benefits at the AC Hotel & Residence Inn Missoula
We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.
Part-Time Employee Benefits: Part-time employees are eligible for the following:
Holiday pay at time and a half for hours worked on recognized company holidays
Bereavement leave and pay for the loss of an immediate family member
401(k) with company matching
$600 employee referral bonus program
Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:
Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:
Medical insurance with virtual visit options
HSA, FSA, and DCSA accounts
Dental and vision coverage
Life insurance and AD&D
Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
Nationwide Pet Insurance — all pet plans carry a $250 deductible
ID Watchdog Identity Theft Protection — real-time alerts and expert support so you never have to face identity theft alone
Employee Assistance Program (EAP): Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:
Licensed therapists and mental health support
Legal consultations and financial expert guidance
Resources for childcare, pet care, home repair, and moving services
A library of articles, podcasts, videos, and more - available anytime
Time Off & Holidays: We recognize 6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
Holiday Pay: Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.
Birthday Floating Holiday: Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.
PTO: Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year. We cap carryover at 80 hours because we genuinely believe time away from work is essential. Once you hit the cap, accrual pauses until you've used some of that well-earned time off.
Sick Time: After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.
FMLA: Available to full-time employees who meet federal eligibility requirements.
Jury Duty: We've got you covered if you're called to serve. Full-time employees who have completed their introductory period will receive the difference between their regular rate of pay and jury duty pay, based on their normal scheduled hours - up to 8 hours per day and 40 hours per week for each day of jury service.
Bereavement Leave: Full-time and part-time employees who have completed their introductory period and experience the loss of an immediate family member will be granted paid time off for the time actually lost from their regularly scheduled shifts. We are sorry you'll ever need this, but we want you to be able to grieve without added financial stress.
401(k) Retirement Plan: All employees are automatically enrolled in our 401(k) plan at a 3% upon completing their 90-day introductory period. The company provides matching contributions, which is a meaningful investment in your financial future.
$600 Employee Referral Bonus: Know someone great? Send them our way. Both you and the referred employee are eligible for the $600 referral bonus, available to full-time and part-time employees alike. The bonus is paid out in three installments every two months through regular payroll. Please note that the program includes a 6-month clawback period - if the referred employee voluntarily leaves within 6 months, the newly hired employee will be required to repay the incentive to the hotel.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
