Top 1478 Customer experience advisor Jobs in Boston, Ma

Academic Advisor - UMass Lowell Online (Temporary, Part-Time)
University of Massachusetts Lowell —Lowell, MA
- $27 - $32 an hour
- Part-time
- Sales
- Mid-level
- Master's degree
Customer Success Associate - Boston
Datadog —Boston, MA
- $54,000 - $72,000 a year
- Hybrid work
- Contracts
- 1 year
- Communication skills
- Employee stock purchase plan
Quick Apply
Program Administrator - Parents with Cancer Program
Dana-Farber Cancer Institute —Boston, MA
- $60,330 - $74,915 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Databases
HVAC Service Technician
3R Plumbing and Mechanical LLC —Norwell, MA
- $35 - $50 an hour
- Full-time
- Clean driving record
- Customer service
- Mid-level
- Paid training
- Fuel card
Quick Apply
Account Engineer, Fire & Natural Hazards
FM —Norwood, MA
- $98,000 - $141,000 a year
- Urgently hiring
- Office
- Travel
- Computer skills
- Disability insurance
- Health insurance
Service Technician
Minuteman Volkswagen —Bedford, MA
- $35 - $45 an hour
- Full-time
- Clean driving record
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Automotive Service Advisor
Cambridge Honda —Cambridge, MA
- $85,000 - $125,000 a year
- Full-time
- Background check
- Mechanic experience
- Dealership
- Health insurance
- Dental insurance
Quick Apply
Automotive Service Advisor
Metrowest Hyundai —Framingham, MA
- From $55,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health savings account
- Health insurance
Quick Apply
Licensed Insurance Agent (P&C Licensed)
GEICO Local Office | Burlington, MA —Burlington, MA
- $65,000 - $125,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
11h
B-Technician - Lexus Sharon
Asbury —Sharon, MA
- $25 - $35 an hour
- Full-time
- ASE Certification
- 18 years or older
- OSHA
- Paid training
- Paid parental leave
Quick Apply
Service Advisor - Shop Supervisor
Brodie Toyota-Lift —Lawrence, MA
- $75,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Honda Service Advisor
Parkway Honda of Boston —West Roxbury, MA
- $75,000 - $150,000 a year
- Full-time
- Dealership
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
1d
A Tech - BMW Sudbury
Asbury —Sudbury, MA
- $28 - $40 an hour
- Full-time
- ASE Certification
- 18 years or older
- Dealership
- Paid training
- Paid parental leave
Quick Apply
Automotive Service Advisor / Writer (dealership experience required)
Brigham-Gill Village Chrysler Dodge Jeep Ram —Natick, MA
- $75,000 - $125,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Service Technician / Mechanic (Honda-certification required)
Honda Village —Newton, MA
- $90,000 - $120,000 a year
- Full-time
- Clean driving record
- Dealership
- Mid-level
- Paid training
- Disability insurance
Quick Apply
Tax Expert - Expert Center (Northeast)
Intuit —Mansfield, MA
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
3d
IT Solutions Engineer for MSP
Veritas IT Solutions —Needham Heights, MA
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Senior Civil/Structural Engineer
Leidos —Framingham, MA
- $92,300 - $166,850 a year
- Extended hours
- Hybrid work
- Spanish
- Bachelor of Science
- Master's degree
Outside Sales Representative
Americas Auto Auction Boston Inc —North Billerica, MA
- $50,000 a year
- Monday to Friday
- Dealership
- Mid-level
- 3 years
- Paid time off
- Cell phone reimbursement
Quick Apply
McLaren & Koenigsegg Technician / Mechanic
McLaren Boston —Norwell, MA
- $80,000 - $150,000 a year
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid training
- Disability insurance
Quick Apply
5d

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customer experience advisor jobs near boston, ma

Academic Advisor - UMass Lowell Online (Temporary, Part-Time)

University of Massachusetts Lowell -
Lowell, MA

Apply Now

Job Details

Part-time
$27 - $32 an hour

Qualifications

Spreadsheets
Student database management
Student engagement techniques
Handling customer service requests
Telephone systems
CRM system proficiency
Productivity software

Full Job Description

Job no: 529920
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: Anticipate $27-$32/hour
Applications Open: May 27 2026
Applications Close:

General Summary of Position:

This 6-month (18-37.5 hours/ week) temporary position supports the Academic Advisors on UMass Lowell’s Online Undergraduate Student Success team. Duties include advising case management, call campaign support, student meetings, and other proactive outreach that support matriculated online adult learners throughout the academic lifecycle. The person in this role must confidently and accurately leverage data and student success reports to identify and prioritize student needs. The successful candidate will promote optimism, collaboration, respect, solutions-focused dialogue, and exceptional service to everyone. Please note this is a 6-month contract with the possibility to renew, per departmental needs.

Job Responsibilities Include:

Transition students from Admissions to Academic Advising.
Provide course suggestions and accurate degree planning to online student population.
Accurately interpret academic policies and follow all internal business processes as determined and documented by Management.
Own student issues until they are fully resolved and keep the student and other stakeholders informed throughout the process.
Employ strong active listening and interviewing skills to provide students with a professional evaluation of their academic support needs.
Outreach to high-need student populations, monitor their academic progress, and intervene as necessary to assist those students having difficulty.
Actively participate in initiatives geared towards student success, the student experience, and the achievement of all departmental goals, including yield and retention targets.
Utilize CRM reports and dashboards to guide strategic outreach and student support campaigns.
Participate in new student orientations and program related webinars
Meet all service level agreements (SLA’s) for student support.
Document student services and case management records in CRM and utilize all required systems including Five 9, Salesforce, PeopleSoft, Softdocs, Slate, Zoom etc.
Establish cooperative and collaborative relationships with faculty, staff and other internal customers.

Minimum Qualifications (Required):

Bachelor’s degree and demonstrated experience in:
- Academic or Career Advising Services, or a Customer Service and/or Sales-related position
- Able to master the various technologies used by the department, including but not limited to: Internet-based phone system, Student Information Systems, CRM and others
- Ability to motivate and engage students in persisting and completing their programs
- Ability to model outstanding student-centered, customer service focused department culture
- Must be comfortable with making frequent phone calls for enrollment purposes and student support
- Demonstrated ability in the use of spreadsheets as well all components of Microsoft Office
- Superior organizational and time management skills

Additional Considerations:

Experience providing advising services to online, non-traditional college students preferred
Demonstrated skills and qualities that support a student-centric, customer service-focused culture.
Ability to understand and effectively communicate academic and administrative policies.
Demonstrated ability to handle multiple tasks simultaneously and work independently.
Higher Education Experience preferred
Master’s degree preferred

A combination of education and experience will be considered.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Apply Now

Refine Your Search

customer experience advisor jobs in boston, ma

Academic Advisor - UMass Lowell Online (Temporary, Part-Time)

Customer Success Associate - Boston

Program Administrator - Parents with Cancer Program

HVAC Service Technician

Account Engineer, Fire & Natural Hazards

Service Technician

Automotive Service Advisor

Automotive Service Advisor

Licensed Insurance Agent (P&C Licensed)

B-Technician - Lexus Sharon

Service Advisor - Shop Supervisor

Honda Service Advisor

A Tech - BMW Sudbury

Automotive Service Advisor / Writer (dealership experience required)

Service Technician / Mechanic (Honda-certification required)

Tax Expert - Expert Center (Northeast)

IT Solutions Engineer for MSP

Senior Civil/Structural Engineer

Outside Sales Representative

McLaren & Koenigsegg Technician / Mechanic

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