Top 717 Senior operations analyst Jobs in Boston, Ma

Strategy & Operations Analyst: People & CX
Point Wild —Boston, MA
- Remote
- Mid-level
- SQL
- Bachelor's degree
Operations - Analyst, Senior Analyst, Associate Client Service - Parametric
Morgan Stanley —Boston, MA
- $60,000 - $90,000 a year
- Hybrid work
- Marketing
- Mid-level
- Office
Administrative Assistant
Morgan Stanley —Boston, MA
- $80,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Senior Sales Operations Analyst
Forward Financing —Boston, MA
- $114,000 - $144,000 a year
- Full-time
- 5 years
- SQL
- Bachelor's degree
- Commuter assistance
- Paid parental leave
9d
Senior Analyst, CRM Operations
Vertex Pharmaceuticals —Boston, MA
- $104,000 - $156,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Senior level
- Loan repayment program
- Health insurance
Senior Analyst, Operations Technology ( Hybrid Schedule)
Eversource Energy Service Company —Hyde Park, MA
- $115,020 - $127,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Master's degree
4d
Center Clinical Manager
Community Autism Services —Brockton, MA
- $90,000 - $115,000 a year
- Full-time
- 5 years
- Clinic
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Auburndale, MA
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- Writing skills
- English
- Flexible schedule
Quick Apply
Senior Accountant
The Confidential Search Company —Dorchester, MA
- $60 - $70 an hour
- Temporary
- Mid-level
- Office
- Microsoft Office
Quick Apply
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Massachusetts
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Lynn, MA
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- Writing skills
- English
- Flexible schedule
Quick Apply
Senior Tax Analyst
SS&C Technologies —Boston, MA
- Online Application
- CPA
- Research
- Mid-level
- Paid holidays
- Health insurance
Military Service - U.S. Air National Guard, All Source Intelligence Analyst
Military Service - U.S. Air National Guard Recruiting —Massachusetts
- From $49,838.78 a year
- Full-time
- High school diploma or GED
- Entry level
Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter
Military Service - U.S. Air National Guard Recruiting —Massachusetts
- From $50,000 a year
- Full-time
- High school diploma or GED
- Entry level
- Health insurance
Treasury Associate
Nexamp —Boston, MA
- $55,000 - $65,000 a year
- Mid-level
- Office
- Finance
- Commuter assistance
- Paid holidays
Quick Apply
Senior Program Finance Analyst
Oxford Global Resources —Chelmsford, MA
- Up to $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Work from home
Quick Apply
Lead Market Data Analyst with solid hands on Bloomberg Expertise - REMOTE EST HOURS
Yoh, A Day & Zimmermann Company —Boston, MA
- $65 - $80 an hour
- Contract
- Remote
- Microsoft Excel
- Analysis skills
- APIs
- Health savings account
- Disability insurance
Quick Apply
5d
Sr. Program Finance Analyst
Oxford Global Resources —Chelmsford, MA
- Up to $120,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Sr. Quality Control Analyst
Pace Analytical Life Sciences —Waltham, MA
- $35 - $50 an hour
- Full-time
- English
- Master's degree
- Bachelor's degree
- Wellness program
- Health savings account
Lead AML/CFT Analyst
North Easton Savings Bank —South Easton, MA
- $69,154.29 - $96,811.53 a year
- Full-time
- 5 years
- Office
- Bachelor's degree

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senior operations analyst jobs near boston, ma

Strategy & Operations Analyst: People & CX

Point Wild
Boston, MA

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Job Details

Qualifications

AI models
Data preprocessing
Confidential information handling
Machine learning/AI-based analysis
Bachelor's degree
Management consulting
Presentation creation
Data accuracy checks
Business operations
Consulting firm experience
Excel data analysis

Full Job Description

Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world's most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.

Join us for the ride!

About the Role

This is a key role supporting the Chief People & Customer Officer — you pull the data, build the models, and produce the decks that drive decisions across both the people and customer sides of the business. You'll operate as a one-person analytical engine spanning workforce analytics, customer operations performance, outsourced partner modeling, and executive communications . We are looking for a sharp, self-directed analyst who can move fast across two distinct domains and bring a point of view to the table, not just a spreadsheet.

What You'll Do

Build and maintain workforce analytics covering headcount, attrition, compensation, and engagement — cleaning underlying data, modeling it, and using AI/ML tools to surface patterns like attrition risk and hiring forecasts into clear, actionable summaries for leadership
Research, test, and benchmark AI tools for HR and customer operations use cases — talent acquisition, performance management, support automation, workforce management — and deliver cost/benefit comparisons leadership can act on
Model headcount, capacity, and cost for outsourced/BPO partners, track SLA and budget performance, and build the analytical foundation behind insourcing/outsourcing and vendor-change proposals
Track performance across both people and customer operations functions — cost per contact, handle time, SLA adherence, engagement scores — and proactively surface risks and gaps to the CPCO and business unit leaders
Produce executive-ready materials — decks, memos, pre-reads, talking points, and agendas — spanning both functions, leveraging AI tools (Claude, ChatGPT, Gamma) to accelerate drafting, synthesis, and research
Coordinate across various functions and BUs to gather input on people strategy, customer operations initiatives, M&A integration, comp cycles, and AI adoption efforts

What We're Looking For

3–5 years in an analyst, business operations, or data-driven role with demonstrated ability to own the full workflow — data pull, model build, and final output — without support staff
Consulting experience (Big 4 preferred) supporting client organizations' business operations.
Hands-on proficiency in Excel/Google Sheets and Google Slides; Extensive knowledge of AI-enabled productivity tools (Claude, ChatGPT, LLM-based assistants) applied to analysis and synthesis
Proven ability to identify gaps or anomalies in data independently, form a point of view, and communicate findings clearly in writing and verbally to senior stakeholders
High discretion and organizational rigor — demonstrated track record handling confidential org, financial, or customer data across multiple concurrent workstreams
Bachelor's degree required

Bonus Points

Prior exposure to workforce or capacity planning models, vendor management, or BPO partner environments
SQL or BI tool experience (Tableau, Looker) and familiarity with AI governance requirements

#LI-REMOTE

As part of Point Wild, you will:

Solve real customer problems. Point Wild's point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe.

See your impact. We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.

Accelerate your career. As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.

Most importantly, you'll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.

Important privacy information for United States based job applicants can be found here.

Apply Now

Refine Your Search

senior operations analyst jobs in boston, ma

Strategy & Operations Analyst: People & CX

Operations - Analyst, Senior Analyst, Associate Client Service - Parametric

Administrative Assistant

Senior Sales Operations Analyst

Senior Analyst, CRM Operations

Senior Analyst, Operations Technology ( Hybrid Schedule)

Center Clinical Manager

Senior Quantitative Analyst - AI Trainer

Senior Accountant

Senior Quantitative Analyst - AI Trainer

Senior Quantitative Analyst - AI Trainer

Senior Tax Analyst

Military Service - U.S. Air National Guard, All Source Intelligence Analyst

Military Service - U.S. Air National Guard, Cryptologic Analyst and Reporter

Treasury Associate

Senior Program Finance Analyst

Lead Market Data Analyst with solid hands on Bloomberg Expertise - REMOTE EST HOURS

Sr. Program Finance Analyst

Sr. Quality Control Analyst

Lead AML/CFT Analyst

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