Top 44 Senior patient access representative Jobs in Boston, Ma

Sr Patient Experience Representative- ORL Admin Support
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- Mid-level
- High school diploma or GED
Senior Practice Assistant
The General Hospital Corporation —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Health insurance
- Dental insurance
Quick Apply
Sr. Patient Experience Representative - Physical Therapy (Waltham)
Boston Children's Hospital —Waltham, MA
- $19.83 - $29.49 an hour
- Full-time
- Hospital
- Mid-level
- Administrative experience
Practice Assistant Senior
The General Hospital Corporation —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Patient Coordinator
NAPA Center —Waltham, MA
- Full-time
- 7 years
- Microsoft Outlook
- Computer literacy
Quick Apply
12d
Billing Managed Care Coordinator
The Brigham and Women's Hospital, Inc. —Boston, MA
- $22.22 - $31.71 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Senior Clinic/Practice Assistant
The General Hospital Corporation —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Hospital
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
10d
Sr. Practice Assistant
The Brigham and Women's Hospital, Inc. —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Writing skills
- Opportunities for advancement
Quick Apply
Specialty Services Patient Care Coordinator
New England College of Optometry —Boston, MA
- $25 an hour
- Full-time
- Google Workspace
- Inventory management
- Customer service
- Free parking
- Paid holidays
Quick Apply
Consumer Services Advocate
Boston Senior Home Care —Boston, MA
- $40,000 - $44,684 a year
- Full-time
- Hybrid work
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Loan repayment program
- Health insurance
Quick Apply
Senior Intake Coordinator
New England Life Care —Canton, MA
- $24 - $27 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
OSGP Senior Clinical Coordinator Dept. of Oral & Maxillofacial Surgery
Boston University —Boston, MA
- Surgery
- Mid-level
- 3 years
5d
Sr. Client Service Analyst, ITS-Service Desk
Boston Medical Center —Boston, MA
- $26.92 - $37.74 an hour
- Full-time
- Writing skills
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
4d
Senior Patient Financial Services Specialist
Hebrew SeniorLife —Roslindale, MA
- $54,022.04 - $81,033.59 a year
- Full-time
- Hospital
- Finance
- In-person
Sr Prior Authorization Specialist – Winchester Hospital
Beth Israel Lahey Health —Winchester, MA
- $21.53 - $28.98 an hour
- Full-time
- Hybrid work
- Hospital
- English
- Research
Home Care, Referral Management Associate
BAYADA Home Health Care —Canton, MA
- $50,000 a year
- Monday to Friday
- Medical office experience
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
11d
Sr Data Architect - Patient Services (Life Sciences)
Tiger Analytics Inc. —Boston, MA
- Full-time
- Hybrid work
- 11+ years
- SQL
- Analysis skills
Quick Apply
Patient Access Representative Senior BWH
The Brigham and Women's Hospital, Inc. —Boston, MA
- $22.22 - $31.71 an hour
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
4d
Senior Practice Assistant
The Brigham and Women's Hospital, Inc. —Boston, MA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Health insurance
- Dental insurance
Quick Apply
3d
Clinic/Practice Assistant Senior
The General Hospital Corporation —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Internal Medicine
- Health insurance
- Dental insurance
Quick Apply
10d

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Sr Patient Experience Representative- ORL Admin Support

Boston Children's Hospital -
Boston, MA

Apply Now

Job Details

Full-time
$19.83 - $29.49 an hour

Qualifications

Collaborate with healthcare professionals
Writing skills
Coaching
Employee relationship building
High school diploma or GED
Stakeholder relationship building

Full Job Description

85393BR

Otolaryngology and Communication Enhancement

Job Posting Description

Position Summary:
The Senior Patient Experience Representative (Sr. PER) provides advanced administrative and customer service support to ensure an exceptional patient experience and efficient clinic operations. Responsibilities include resolving complex scheduling and customer service issues, obtaining and documenting insurance authorizations, managing patient and provider schedules, and handling incoming calls and inquiries. The Sr. PER serves as a resource for staff, applies strong problem-solving and multitasking skills, and contributes to departmental initiatives focused on operational excellence and continuous process improvement.

Key Responsibilities: .

Primarily working with the Neurotology team, scheduling and coordinating appointments for the pediatric population. There is also a smaller adult patient population that requires care coordination as well.
Demonstrates positive and effective customer service that supports departmental and hospital operations, responding to patient, family, and provider inquiries and resolving complex issues as appropriate.
Collaborate with referring providers and practices to support patient care and resolution of complex issues.
Monitors clinic activity and patient flow to ensure a positive patient experience, addressing customer service and scheduling concerns and responding to escalated service issues.
Serves as a resource on departmental policies and procedures and assists in resolving administrative and operational issues.
Verifies, records, and processes patient demographic, insurance, referral, and clinical information; obtains and documents authorizations and referrals; and supports reimbursement and billing processes.
May collect and reconcile patient payments, prepare deposits, maintain accurate financial records, and facilitate communication with Financial Counsel.
Schedules patient appointments and procedures across providers, departments, and institutions, coordinating schedules and resources to optimize efficiency and patient access.
Participates in shift handoffs and team huddles to support communication and operational continuity.
Provides administrative support, including calendar management, meeting and event coordination, message handling, urgent call triage, records management, correspondence, prescription refill processing, mail distribution, and general clerical duties.
Manage Work Queues, In Basket messages, Emails, Phone calls and messages on a daily basis
Coordinates clinical and administrative services and prepares required documentation.
Assists with staff training, orientation, and cross-training on systems, processes, and policies.
Serves as a resource for operational, billing, and payer-related questions.
Uses scheduling, clinical, billing, and Microsoft Office systems proficiently.
Participates in process improvement initiatives and supports system enhancements.
Other departmental duties as assigned.

Minimum Qualifications
Education:

High School Diploma/ GED

Experience:

1 year of relevant, healthcare experience.
Performs independently; serves as a resource and coaches others.
Completes tasks independently with occasional guidance on complex issues.
Builds strong working relationships.
Communicates effectively with empathy, both verbally and in writing.
Collaborates effectively with diverse stakeholders.

Schedule: Monday- Friday, 8:30a-5p with flexibility based on business needs. Hybrid after training.

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).

#LI-POST

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$19.83-$29.49 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

senior patient access representative jobs in boston, ma

Sr Patient Experience Representative- ORL Admin Support

Senior Practice Assistant

Sr. Patient Experience Representative - Physical Therapy (Waltham)

Practice Assistant Senior

Senior Patient Coordinator

Billing Managed Care Coordinator

Senior Clinic/Practice Assistant

Sr. Practice Assistant

Specialty Services Patient Care Coordinator

Consumer Services Advocate

Senior Intake Coordinator

OSGP Senior Clinical Coordinator Dept. of Oral & Maxillofacial Surgery

Sr. Client Service Analyst, ITS-Service Desk

Senior Patient Financial Services Specialist

Sr Prior Authorization Specialist – Winchester Hospital

Home Care, Referral Management Associate

Sr Data Architect - Patient Services (Life Sciences)

Patient Access Representative Senior BWH

Senior Practice Assistant

Clinic/Practice Assistant Senior

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